Activities • Celebration Stories and Ideas • Gift • Printables • Puzzles •
Materials:Hidden Number sheets for each team member.A Customer Service Week Two-in-One Pen to use.Notes:Sometimes customers share so much information that it's hard to get to the root of their problem or concern. Hidden within each of the six phrases in this puzzle is one piece of essential information. The challenge is to see past the obvious to uncover…Full content with purchase
Team building games of all types abound during Customer Service Week. One exciting example comes from the Information Services Department at the Cobb County Government in Marietta, GA. The highlight of the celebration was a version of the television show Amazing Race. The show features 11 teams racing around the world to win one million…Full content with purchase
Description This popular Customer Service Week activity provides an opportunity for team members to learn a little bit more about each other. When they do, stories are shared, bonds are formed, and cooperation and teamwork soar. Materials Getting To Know You QuestionnairePrizes for daily winners Directions A few days before Customer Service Week, ask each…Full content with purchase
Description This simple exercise will focus attention on the importance of active listening by illustrating how information can become lost or distorted. Materials Copies of the “story” for all observers Directions Have the group arrange their chairs classroom style or around a table. Assign five or six people to be the participants. The remainder will…Full content with purchase
Materials:Family Affair sheets for each team member.A Customer Service Week Two-in-One Pen to use.Notes:To solve this tricky logic puzzle, reps must keep in mind all of the different relationships that people have with others in a family.Reward everyone who completes the puzzle with a Customer Service Week Scratch Off Card.Puzzles/Solutions:Family Affair sheets.Family Affair solution. Return to Puzzles and GamesFull content with purchase
Materials:What Did You Say? sheets for each team member.A Customer Service Week Two-in-One Pen to use.Notes:Working with customers across town or across the globe, reps will encounter a range of accents and dialects. Listening carefully to ensure accurate understanding is essential. In this puzzle some fun homophones highlight the need for excellent listening skills.The last question on the…Full content with purchase
Materials:Beginning and End sheets for each team member.A Customer Service Week Two-in-One Pen to use.Notes:Consistency is the secret to this devious word puzzle. You see, each two-word pair describes a new word, but the new word begins and ends with the first and last letters of the pair. Pretty tricky.The last question on the puzzle sheet asks participants…Full content with purchase
Materials:Rhyme Time sheets for each team member.A Customer Service Week Two-in-One Pen to use.Notes:For a puzzling time, try a rhyme.In this rhyming challenge, puzzlers must solve each clue with a word that rhymes with the last word of the clue.The last question on the puzzle sheet asks participants to create their own challenge. Gather these and share them…Full content with purchase
Materials:Mixed-Up Meaning sheets for each team member.A Customer Service Week Two-in-One Pen to use.Notes:At first this puzzle seems simple, but it’s really quite challenging. And it illustrates the importance of attention to detail. After all, CAT AIDE is just one letter away from being CAST ASIDE.The last question on the puzzle sheet asks participants to create their own…Continue reading
| Materials: | Creative Connections sheets for each team member. A Customer Service Week Two-in-One Pen to use. |
| Notes: | Creative thinking and problem solving often involve making connections between seemingly unrelated pieces of information. That’s just what reps must do to solve the Creative Connections puzzles. Reward everyone who completes a puzzle with a Customer Service Week Scratch Off Card. |
| Puzzles/ Solutions: | Creative Connections 1 sheets. Creative Connections 2 sheets. Creative Connections 3 sheets. Creative Connections 1 solutions. Creative Connections 2 solutions. Creative Connections 3 solutions. |
| Materials: | Have a Seat sheets for each team member. A Customer Service Week Two-in-One Pen to use. |
| Notes: | When requests are vague or unclear, reps may struggle to find the best solutions for their customers. In this challenging logic puzzle, reps are asked to figure out how to arrange 10 chairs according to the customer’s instructions. Reward everyone who completes the puzzle with a Customer Service Week Scratch Off Card. |
| Puzzles/ Solutions: | Have a Seat sheets. Have a Seat solution. |
| Materials: | Puzzling Pairs sheets for each team member. A Customer Service Week Two-in-One Pen to use. |
| Notes: | Listening is one of the most important skills for service professionals. In this fun word puzzle, changing a single letter in a word gives it a whole new meaning. This illustrates the point that you must listen carefully to every word, every letter, and even every non-verbal clue that a customer provides. The last question on each puzzle sheet asks participants to create their own Puzzling Pairs challenge. Gather these and share them with your team. Reward everyone who completes a puzzle with a Customer Service Week Scratch Off Card. |
| Puzzles/Solutions: | Puzzling Pairs 1 sheets. Puzzling Pairs 2 sheets. Puzzling Pairs 1 solutions. Puzzling Pairs 2 solutions. |