For Remote Staff

How I Give Great Service

Description:This activity reinforces the idea that there are many ways to give great, personal service. Each participant uses the letters of their name to suggest service-oriented actions. This activity was adapted from the classic activity book, The Big Book of Customer Service Training Games.Materials:Note Pads and Pens for each participant.Flip-chart or white board and markers for the…Full content with purchase


Split Personality

Description:This witty activity was developed by a customer service manager. Her goal was to help team members get to know each other while working from home. This activity requires Zoom or another collaboration platform.Materials:NoneDirections:Select a date for the activity. Ask reps to dress with special care on that day. They should dress in appropriate office…Full content with purchase


Count Off

Description:This activity was adapted from the classic activity book, The Big Book of Virtual Teambuilding Games.In this activity, participants focus on communication skills and try to avoid talking over each other. The game can be played with local teams, remote teams, or hybrid teams via phone or collaboration platform.As the group struggles to stop talking…Full content with purchase


Household Scavenger Hunt

Description:In this scavenger hunt, remote staff will compete to collect all of the items, snap a photo, and share with the entire team. This fun activity is so quick and easy you can host a new scavenger hunt each day of Customer Service Week.Materials:NoneDirections:This activity can be used over the course of one to five…Full content with purchase


Match Up

Description: There are so many variations and so many ways to get to know team members with this simple matching game. If you have remote staff, it can be an effective way to include them in the celebration as well.The objective is for participants to match photographs to their coworkers. Popular match themes are baby…Full content with purchase


Chair Decorating

Description: Chair decorating contests have always been part of Customer Service Week celebrations. The activity allows enough flexibility to fit into any event and participants enjoy the camaraderie and creativity. In addition to decorating chairs many organizations decorate the entire work area as well. Click to see how Health Plan of the Upper Ohio Valley decorated with…Full content with purchase