Description:This is an engaging and visual version of the popular Customer Service Week Getting to Know You activity. Materials:Prizes for the winners. Directions:Prepare a list of fun yes or no style questions for your team. You will need at least 10 questions. To begin the activity, ask everyone in your virtual meeting to hold up…Full content with purchase
Description: A Meme contest lets individuals share their sense of humor and everyone share a good natured laugh. Materials:See links listed below. Directions:This activity is based on the Make Your Own Meme Contest at Blue Cross Blue Shield of Vermont. With a few simple steps, it will work in virtually any office. Choose six to…Full content with purchase
Description:This activity reinforces the idea that there are many ways to give great, personal service. Each participant uses the letters of their name to suggest service-oriented actions. This activity was adapted from the classic activity book, The Big Book of Customer Service Training Games.Materials:Note Pads and Pens for each participant.Flip-chart or white board and markers for the…Full content with purchase
Description:Frontline reps will share service stories and develop a list of what to do and what not to do when working with customers.Materials:Paper and pen, or white board and marker, for the leader.Directions:First, draw a line down the center of the paper. Label one side, "What to Do," and the other side, "What NOT to…Full content with purchase
Description:This witty activity was developed by a customer service manager. Her goal was to help team members get to know each other while working from home. This activity requires Zoom or another collaboration platform.Materials:NoneDirections:Select a date for the activity. Ask reps to dress with special care on that day. They should dress in appropriate office…Full content with purchase
Description:In this scavenger hunt, remote staff will compete to collect all of the items, snap a photo, and share with the entire team. This fun activity is so quick and easy you can host a new scavenger hunt each day of Customer Service Week.Materials:NoneDirections:This activity can be used over the course of one to five…Full content with purchase
Description: This popular Customer Service Week activity provides an opportunity for team members to learn a little bit more about each other. When they do, stories are shared, bonds are formed, and cooperation and teamwork soar.Materials:Getting To Know You QuestionnairePrizes for daily winners Directions: A few days before Customer Service Week, ask each team member…Full content with purchase
Description: There are so many variations and so many ways to get to know team members with this simple matching game. If you have remote staff, it can be an effective way to include them in the celebration as well.The objective is for participants to match photographs to their coworkers. Popular match themes are baby…Full content with purchase
Description: Chair decorating contests have always been part of Customer Service Week celebrations. The activity allows enough flexibility to fit into any event and participants enjoy the camaraderie and creativity. In addition to decorating chairs many organizations decorate the entire work area as well. Click to see how Health Plan of the Upper Ohio Valley decorated with…Full content with purchase