For over 30 years, Customer Service Group has been the sponsor of Customer Service Week. The group provides essential tools to train, motivate, recognize, and reward frontline service professionals across all industries.
The group’s main activities include publication of the widely-read digital newsletter Customer Communicator along with over a dozen training kits and stand-alone DVDs.
Central to the Group’s work was the development of the nationally recognized event, Customer Service Week. As the leading reward and recognition program in the service industry, Customer Service Week is now celebrated in all 50 U.S. states and over 60 countries. The event boasts a dedicated website at CSWeek.com and an eNewsletter.
The Customer Service Group was founded as the Customer Service Institute by Warren Blanding. Mr. Blanding was also a founding member of the International Customer Service Association (ICSA) and a frequent speaker at its early conferences and seminars. He is also the author of the landmark publication Customer Service Operations: The Complete Guide.
Mr. Blanding was a leading advocate and sponsor of the initial Customer Service Week celebration in 1987.