Customer Service Week Frequently Asked Questions

Following are answers to your frequently asked questions about Customer Service Week and the Customer Service Week program. Click the subject headings below to view questions and answers. Links throughout will guide you to additional information.

If you need more information, please contact us.

Phone: 1-973-265-2300, Monday through Friday, 9 a.m. – 4 p.m. (ET).
Email: Customer Service Group, 24 hours a day, seven days a week.

About the week
Celebration items
Discounts
Ordering
Payment
Delivery

Teams celebrate Customer Service Week during the first full week in October.

Questions about Customer Service Week

Q. When is Customer Service Week?

A: Customer Service Week is celebrated annually during the first full week in October. Following are the dates for the next five years:

YearDates
2024October 7 – 11
2025October 6 – 10
2026October 5 – 9
2027October 4 – 8
2028October 2 – 6

Q. What is Customer Service Week?

A. Customer Service Week is an international celebration of the importance of customer service and of the people who serve and support customers on a daily basis.

Customer Service Week started in 1987.

In 1992 the U.S. Congress proclaimed Customer Service Week a nationally recognized event, which is celebrated annually during the first full week in October.

Since 1991, the Customer Service Group has sponsored the official Customer Service Week program and the CSWeek.com site. The group provides how-to information; celebration materials imprinted with the official Customer Service Week logo; and inspiration from the hundreds of service and support professionals who share their celebration stories, plans, and ideas.

Q. Who celebrates Customer Service Week?

A. Each year, thousands of organizations across the United States and around the world celebrate Customer Service Week. They represent leading financial, healthcare, insurance, manufacturing, retailing, hospitality, communications, nonprofits, and educational organizations, as well as government agencies, and others.

Last year, they represented all 50 U.S. states and over 60 countries. See some of the many organizations that celebrate Customer Service Week on the Who Celebrates? page

Q. How can I celebrate Customer Service Week?

A. Different organizations celebrate in different ways with everything from elaborate weeklong extravaganzas to simple cake-and-coffee breaks. See our 18 Best Customer Service Week Ideas and Tips to get started.

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Questions about our celebration items

Q. What is the official 2024 Customer Service Week logo?

A. The official 2024 Customer Service Week theme is Above & Beyond.

It’s an important message that will inspire your staff during Customer Service Week and throughout the year.

The theme is colorfully illustrated in a berry, goldenrod, azure, and midnight blue logo which appears on everything you need to celebrate.

This year we invite your service and support staff to go Above & Beyond for customers.

Q. Can I imprint the Customer Service Week logo on my own materials?

A. No. The Customer Service Week logo is a trademark of the Customer Service Group. Federal law, and good business practices, prohibit reproduction in any form or by any means. For further information, visit the Logo Page.

Q. Can we get our company name imprinted on the products we purchase?

A. Custom imprinting is available on a limited basis. Please contact us to discuss your needs. Full contact information is at the top of the page.

Q. Many of your items are packaged in quantities of five or 10, I only have four reps in my group, what should I do?

A. We cannot break up packaged items. Instead we suggest that you use the extra items throughout the year for new hires or as gifts for employees in other departments.

Woman shows off her Customer Service Week gift.

Q. What is the flying time of your balloons?

A. We recommend ordering our Foil Balloons if you are planning to inflate the balloons with helium and use them all week. The flying time on Latex Balloons averages 12 to 14 hours.

You may extend the life of helium-filled latex balloons with Ultra Hi-Float, which is available at many party supply stores.

Q. Can I get a sample of an item before I order?

A. We are unable to send samples. But rest assured, our goal is your 100% satisfaction. If you are not completely satisfied with your celebration materials simply return them before September 20, 2024 for an immediate replacement or credit.

Q. Can you recommend Customer Service Week gifts?

A.  A good rule of thumb is to select gifts with the Customer Service Week logo. This ensures that the event theme and positive message will remain in sight long after the official celebration has ended. Customer Service Week gifts fall into six basic categories:

Essential Workplace Gifts. Every workspace should be comfortable, organized, and filled with helpful tools, fun stress relievers, and fresh, blooming plants.

Fun Fidgets & Stress Relievers. One of our most popular categories of Customer Service Week gift is Fun Fidgets and Stress Relievers. These gifts are entertaining, relaxing, and most importantly they show that the giver understands and empathizes with the stress of the frontline service job.

Break Time Gifts. Keep your team refreshed and hydrated with Lunch Bags, Travel Mugs, Flip-Straw Bottles, and more.

Team Spirit and Recognition. Customer Service Week, is the time to wear, share, and recognize team spirit with Logo Pins, Lanyards, and Wristbands. You can also reward team members who embody team spirit with Certificates of Appreciation, Thank You Cards, Service Awards, and more.

Remote Staff. Send the fun and recognition of Customer Service Week home with our Above & Beyond Gift Box. Or create your own gifts with signature shipping boxes and gifts from CSWeek.com.

All of the gifts at CSWeek.com feature the official Customer Service Week logo.

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Questions about discounts

Q. Do you offer discounts?

A. Yes. We offer early bird discounts, volume discounts and lots of special offers. Keep up to date with regular announcements in our eMail Bulletins.

Merchandise Savings
$50 - $2,000 10%
$2,001 - $3,000 15%
$3,001 & over 20%

Questions about ordering

Q. How do I place an order?

A. Choose one of the following options for easy ordering.

  1. Online. Click the word Shop, which is always located at the top of the screen.
  2. Phone. Call us Monday through Friday from 9 a.m. – 4 p.m. (ET) at 1-973-265-2300.
  3. Submit a purchase order. Learn more.
Women receive gift basket during Customer Service Week.

Q. Can I make changes to my order after it has been submitted?

A. Orders cannot be changed online once they have been submitted. In most cases, however, if you call us immediately at 1-973-265-2300, we will be able to make the change.

Q. Will I get an order confirmation?

A. Yes, once you submit your order online, you will automatically receive an email confirmation. Remember you must provide the correct email address to receive the confirmation. So, please take an extra moment to double check this information before submitting your order.

Also, please add our email address, info@csweek.com, to your company’s “Safe-Sender List” to ensure delivery of your confirmation.

Q. Can I place an order from outside the U.S.?

A. Yes, after you have selected your celebration items, simply choose your “Country/Region” from the drop-down menu. You will be asked to provide your FedEx, DHL, or UPS account number. The shipping charges will be billed to your account by the courier you choose. Be aware that orders delivered to destinations outside of the U.S. are often subject to fees, duties, and taxes, which are the responsibility of the recipient.

Q. What is the last date I can order and still receive my materials in time for Customer Service Week?

A. We will continue to accept orders as long as supplies last, but after September 20, 2024, express shipping charges may apply.

Q: I need to return something. What should I do?

A: If you are not completely satisfied you may return your purchase for a replacement or credit.

To replace: Please notify us within 10 days of receipt for an immediate replacement.

To return: If you are not completely satisfied with your purchase you may return it within 10 days and before September 20, 2024. Returns totaling $250 or more and returns made after September 20 are only permitted with the express approval of CSWeek.com. A 20 % restocking fee will apply.

Please follow these simple steps for a return:

  • Call us at 1-973-265-2300 to receive your Return Authorization Number (RA#). Packages returned without a RA# may not be processed and may be returned to you.
  • All returned merchandise must be in salable condition.
  • On your Packing List, circle the item(s) that you would like to return and indicate the quantity. Enclose a copy of the Packing List with your returned materials.
  • Write the RA# on the outside of the carton.
  • Ship via a traceable method to:

Ben Arrandondo
Customer Service Week Returns
889 Waverly Avenue
Holtsville, NY 11742
(631) 758-8300

Celebrating Customer Service Week with a selfie of the team.

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Questions about payment

Q. What are my payment options?

A. We accept the following credit cards: American Express, VISA, MasterCard, and Discover. We also accept company checks, purchase orders, and wire transfers.

For additional information visit the Order and Payment Details page.

Q. Is your site secure? I’m worried about using my credit card online.

A. Yes, all of our pages are secure for your protection.

Q. I placed my order with a credit card. Can I get a copy of the invoice for my expense report?

A. Yes, a Paid Receipt will be included with your shipment and also sent via email.

Q. Do I have to pay sales tax?

A. Only orders shipping within New York State and New Jersey are subject to sales tax.

Q. My company is tax exempt. Do I have to pay sales tax?

A. Sales tax is only required for orders shipping within New York State and New Jersey. If you are located in one of those two states and your organization is tax exempt, please fax your sales tax exemption documents to us at 1-973-402-6056 or email to info@CSWeek.com.

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Questions about delivery

Q. When can I expect my delivery?

A. Orders are processed in the order in which they are received. The typical delivery time is 7 to 10 days depending on your location. After September 20, expedited delivery may be needed and rush delivery fees may be incurred to ensure on-time delivery before Customer Service Week.

For additional information, visit the Order and Payment Details page.

Q. Can I have my order shipped to more than one location?

A. If you have two through five locations simply place an order online for each location. If you have more than five locations, please call 1-973-265-2300 and we will make arrangements for multiple location service.

Q. Do you ship outside of the continental United States?

A. We ship worldwide. After you have selected your celebration items, simply choose your “Country/Region” from the drop-down menu. You will be asked to provide your FedEx, DHL, or UPS account number. The shipping charges will be billed to your account by the courier you choose. Be aware that orders delivered to destinations outside of the U.S. are often subject to fees, duties, and taxes which are the responsibility of the recipient.

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