Contact information
| Email: | Customer Service Group |
| Phone: | 1-973-265-2300 Monday through Friday 9 a.m. to 4 p.m. (ET). |
| Fax: | 1-973-402-6056 |
| Mail: | Customer Service Group 36 Midvale Road, Suite 2E Mountain Lakes, NJ 07046 |
Minimum order
A $49.95 minimum is necessary. This entitles you to all of the premium puzzles, activities, and printables at CSWeek.com.
Discounts
We offer the following Volume discounts on orders received by September 15, 2024.
| Merchandise | Savings |
| $500-$1,000 | 5% |
| $1,001-$2,000 | 10% |
| $2,001-$3,000 | 15% |
| $3,001 & over | 20% |
Shipping and handling
Shipping charges
Delivery time
How to order
Online. Click the word Shop, which is always located at the top of the screen.
Phone. Call us Monday - Friday from 9 a.m. to 4 p.m. ET at 1-973-265-2300.
Purchase order
Methods of payment
Print a W-9 form
Federal tax ID number
Sales tax information
Shipping charges
We ship worldwide. After you have selected your celebration items, simply choose your “Country/Region” from the drop-down menu.
Domestic shipping
| Order Amount | Continental U.S. | Alaska and Hawaii |
|---|---|---|
| $50 to $100 | $8.95 | $41.50 |
| $101 to $150 | $12.95 | $46.50 |
| $151 to $200 | $16.95 | $53.50 |
| $201 to $250 | $20.95 | $60.50 | $251 to $300 | $23.95 | $69.50 |
| Over $301 | 8% of total | 22% of total |
International shipping
For orders shipping outside of the 50 U.S. states, you will be asked to provide your FedEx, UPS, or DHL account number. The shipping charges will be billed to your account by the courier you choose. Be aware that orders delivered to destinations outside of the U.S. are often subject to fees, duties, and taxes, which are the responsibility of the recipient.
Delivery time
Orders are processed in the order in which they are received. The typical delivery time is 7 to 10 days depending on your location. After September 20, 2024, expedited delivery may be needed and rush delivery fees may be incurred to ensure on-time delivery before Customer Service Week. Above & Beyond Gift Boxes will be delivered to remote staff in late-September.
Standard shipping
- Applies to orders received by 1 p.m. Eastern time.
- 2-4 business days via UPS including Alaska and Hawaii (plus 1 business day for processing).
Monday through Friday delivery. - Starts at $8.95 (see Shipping Charges above).
Rush shipping
Rush shipping is available on request. All rush orders will be billed to the customer’s DHL, FedEx, or UPS account. Please call for details 1-973-265-2300.
Methods of payment
We accept the following forms of payment:
VISA
Master Card
American Express
Discover
Check
Wire Transfer
Using a purchase order
Please fax (1-973-402-6056) or email (info@CSWeek.com) your completed purchase order. Your purchase order should include the item name, quantity, unit price, and total price for each item selected. If your order will be delivered to New York State or New Jersey, add applicable sales tax. Because the purchase order process is slow at some organizations, we strongly recommend following up with your accounting department on a regular basis.
Paying via check
Please make checks payable to Customer Service Group. All checks must be in U.S. dollars or equivalent and include all applicable sales tax and shipping and handling fees.
Paying via wire transfer
Please call (1-973-265-2300) or email (info@CSWeek.com) for details.
Sales tax
Sales tax is required for all orders shipping to New York State and New Jersey. If your firm/organization is tax exempt, please fax a copy of your certificate to 1-973-402-6056 or email info@CSWeek.com.
Federal tax ID number
Customer Service Group is a division of Alexander Communications Group. Our Federal Tax Identification Number is 13-2695269.