For over 40 years, the Customer Service Group has sponsored Customer Service Week. The group provides essential tools to train, motivate, recognize, and reward frontline service professionals across all industries.
Central to the Group’s work was the development of the nationally recognized event, Customer Service Week. As the leading reward and recognition program in the service industry, Customer Service Week is now celebrated in all 50 U.S. states and over 60 countries. The event boasts a dedicated website at CSWeek.com and an eNewsletter. Customer Service Group has been the Customer Service Week sponsor for over three decades.
The Customer Service Group was founded as the Customer Service Institute by Warren Blanding. Mr. Blanding was also a founding member of the International Customer Service Association (ICSA) and was a frequent speaker at its early conferences and seminars as well as author of the landmark publication Customer Service Operations: The Complete Guide.