Customer Service Week Ideas – Celebrate Wherever Your Team is Working

Customer Service Week agendas for remote and on-site celebrations.

This year, Customer Service Week is more important than ever. And there are more ways to celebrate than ever. So, if your staff is working from home, or in the office, or some combination, these sample agendas will give you lots of ideas for recognizing and rewarding their contributions during these challenging times.

Your remote celebration agenda

The Celebration Kit is at the heart of your remote celebration. We deliver these kits right to reps’ doorsteps in mid-September. Custom kits are also available for groups of 25 or more. Please call or email for details.

Two to three weeks in advance. Email Save the Date Cards to everyone on your team.

Alert them that a special gift is headed their way. But warn them not to open the box. When your gifts arrive, the message will be reinforced. The colorful gift boxes include the words, “Do Not Open Until Customer Service Week.”

Monday. Gather your group for a conference call or Zoom meeting. If your group is large, set up calls for individual teams with their supervisors or team leaders at staggered times.

Thank reps for their ongoing efforts, then count down to open the boxes. 10, 9, 8, 7 …

After everyone has oohed and aahed over their gifts, Ask them to set up their work spaces and share a photo with the group leader.

Tuesday. Share work-space photos via Zoom, Webex, GoToMeeting or another communication platform. Now, try to match the home office to its owner. “Who’s got that great desk lamp?” “Is that someone’s cat behind the monitor?” Sharing work spaces will spark a new level of team connection.

Wednesday. Ask everyone to sign on to a special address from your organization’s president or CEO. If everyone can’t join at the same time, record the address and make it available throughout the day.

Thursday. Start the day with a fun activity like Match Up, Getting to Know You, or Count Off, which was adapted from The Big Book of Virtual Team Building Games.

Friday. Tally up the scores from all of the puzzles, activities, and treasure hunts. Announce the first place winner, and maybe a few special winners, like “best effort,” and “really doesn’t like puzzles.”

Monday after Customer Service Week. Combine the work-space photos, scavenger hunt photos, and Match Up photos that were contributed during the week and create a collage to send to everyone as a reminder of the celebration.

Your on-site celebration agenda

This celebration includes recognition activities, team-building activities, and lots of fun. The agenda can be expanded with our pre-planned activities and with ideas from past celebrations.

One to two weeks in advance. Distribute Save the Date Cards to everyone who will be celebrating.

Friday before Customer Service Week. Distribute agendas for the coming celebration. Decorate the customer service department and the entire organization with Posters, Pennants, Banners, and Balloons.

Monday. Start the week with a kick-off breakfast. Take a few moments to ask all participants to sign the annual Customer Service Week Pledge. This provides an opportunity to discuss the importance of the week, the meaning of the week’s theme and logo, and for everyone on your team to recommit themselves to customer service. Send everyone back to their desks with a memento of the event.

Tuesday. Bring everyone together for a pot-luck or catered lunch, then break up into smaller groups for our Team Coloring Poster and Team Ball activities. Don’t forget to provide colored pencils for everyone.

Wednesday. Encourage a little friendly competition with a Scavenger Hunt, Penny Wars, Chair Decorating Contest, or CanStruction event. Or host a stress relief activity. Turn the breakroom into a peaceful oasis, serve healthy spa snacks, practice yoga, and send everyone back to their desks with their own Ultimate Stress Ball or Panic Pete.

Thursday. Focus on recognition with our Peer to Peer and Web of Compliments activities. And roll out the red carpet with a special cupcake and coffee break complete with Customer Service Week Table Tents and Cupcake Toppers.

Friday. Host a wrap-up party. Provide a catered lunch or pot luck to end the week on a high note. This is the time to reflect on the special celebration the team has shared. To thank all of the people who gave their time and energy to make the week a success. To make your final prize awards. And hang your Certificate of Participation.

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