Activity Books & Kits

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  • Big Book of Stress Relief Games

    In Big Book of Stress Relief Games author Robert Epstein, Ph.D. presents quick, fun activities to help individuals and workgroups relieve stress.

    The book contains fifty activities that teach a wide range of stress-management techniques including relaxation postures, imagery activities, muscle relaxation activities, thought-restructuring activities, and breathing activities.

    These easy-to-use activities can be taught in 10 – 15 minutes and used throughout the day either individually or in a group.

    The book closes with a useful self-test, which you may copy and share with your team. The test measures participants’ skill in four different types of stress management. With training and practice, Epstein says, everyone can improve their skill at stress management.

    Big Book of Stress Relief Games
    7-1/4″ x 9-1/4″, 203 pages.

    $25.00/ea.

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  • Pipeline Challange

    Pipeline is a fast-paced game that enhances team cooperation, communication, problem-solving, and planning.

    Each participant receives a short length of half pipe. The group must move a ball down the pipes from the starting point to the finish line. Success requires communication, creativity, and teamwork.

    The game can be used over and over again with a range of variations such as:

    • Pipes are held over participants heads
    • Two balls are used at the same time
    • The number of pipes is limited, but everyone must participate.
    Click to read more

    The Details:

    • Players, 6 – 12.
    • Approximate play time, 25 minutes.
    • Includes 12 half-pipes, three balls, storage bag, and facilitators notes.

     

    Pipeline Challenge

    $39.95/ea.

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  • Helium Stick Challenge

    The Helium Stick Challenge is a simple, powerful way to reinforce the value of teamwork. And to provide a jumping off point to discuss issues of teamwork and leadership.

    The “stick” is actually a series of corded tent poles that fold up so you can easily store and transport it. When extended fully, it’s 10 feet long.

    Simply have the group line up facing each other with index fingers extended. Place the stick on their fingers and ask them to lower it to the ground. They will be amazed by how difficult this actually is. The stick seems to want to move upward.

    The secret to the Helium Stick Challenge is that the stick does not contain helium. The collective upwards pressure created by everyone’s fingers tends to be greater than the weight of the stick. As a result, the more a group tries, the more the stick tends to “float” upwards.

    After much laughter, your group will lower the Helium Stick to the ground and be ready for a teambuilding discussion. Some important processing questions are:

    • What skills did it take to be successful as a group?
    • What creative solutions were suggested and how were they received?
    • What would an outside observer have seen as the strengths and weaknesses of the group?

    Click to read more
    • Players, 6-14.
    • Approximate play time 25 minutes.
    • Includes folding stick, storage bag, and facilitator notes.

     

    Helium Stick Challenge

    $39.95/ea.

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  • Virtual Team Building Games

    This timely new training activity book will help remote and local team members interact as if they are in the same room.

    Whether your team is videoconferencing with coworkers across the world or emailing colleagues sitting 10 feet away, the truth is that technology has permanently altered the way we communicate. And the lack of face-to-face interaction can impede trust, innovation, information sharing, and creativity among team members.

    Virtual Team Building Games is packed with exercises and activities for developing productive virtual teams across all digital platforms, including email, mobile devices, web-based conferencing tools, and social media sites such as Facebook, Twitter, and Skype.

    Virtual Team Building Games will help you:

    • Build a greater sense of community and enhance teamwork
    • Increase levels of engagement
    • Boost team members’ productivity
    • Ensure that the only thing separating your people is distance.

    Virtual Team Building Games is just the tool you need to develop trusting relationships, foster clear communication, and use technology to enhance your team’s connections.

    Virtual Team Building Games
    7-1/4″ x 9-1/4″, 236 pages.

    $30.00/ea.

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  • Team Motivating Games

    Team Motivating Games provides quick group exercises to get your team talking, build excitement, and keep morale high.

    These easy-to-use activities take just 15 to 30 minutes and include handouts and worksheets, which you may photocopy. You’ll find teambuilding activities for every situation including ice breakers, trust building exercises, and problem solving exercisers. There are 61 activities in all.

    The goal of all these activities is to create connections and harmony in the workplace and ensure that teams can work both more productively and more effectively.

    Team Motivating Games
    7-1/4″ x 9-1/4″, 224 pages.

    $26.00/ea.

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  • Customer Service Training Games

    Customer Service Training Games has been used by thousands of managers, team leaders, and supervisors to help their service teams hone their skills and build teamwork all while having fun.

    These easy-to-use activities take just 15 to 30 minutes and include handouts and worksheets, which you may photocopy.

    The activities will help your frontline staff:

    • Create rapport with customers and coworkers
    • Recognize and respond to the needs of every customer
    • Go beyond the expected
    • Keep a positive attitude at all times
    • Speak and communicate clearly
    • Deal with difficult customers, and much more.

     

    Customer Service Training Games
    7-1/4″ x 9-1/4″, 209 pages.

    $26.00/ea.

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  • Team Ball

    To boost camaraderie and build team spirit during Customer Service Week, try the Team Ball.

    Toss it, catch it, look under your thumb and answer the question or respond to the prompt. It’s a fun and engaging way to get teams talking about what makes the team work and what can make it work even better.

    The Team Ball is best for groups of five or more. Each Team Ball includes facilitator notes to help you get the most from this activity.

    Click to read more

    The Team Ball prompts include:

    • What’s the best thing about being on a team?
    • What’s most challenging about being on our team?
    • What inhibits trust in our team?
    • How do we build trust among team members?
    • How can we make sure everyone feels heard?
    • How do we make everyone feel included?
    • How do we show respect for one another?
    • How can we ensure we don’t duplicate efforts?
    • How do we gain commitment?
    • What if someone isn’t pulling their weight?
    • How should we manage disagreements?
    • Give an example of a goal we are all working towards
    • How can we prevent negative energy from bringing us down?
    • How do we celebrate success?
    • What happens if we admit mistakes to each other?
    • Give an example of a mistake we learned from
    • How can we better support each other?
    • How do we show respect for each other’s role in the team?
    • When was the last time we had constructive conflict?
    • How do we check that we are working toward the same goal?
    • How might we show appreciation of good work done?
    • How can we make our meetings more positive and productive?
    • Is our team good at solving problems?
    • Do we share our own weaknesses with each other? Why?
    • How can we inspire each other to achieve our goal?
    • Do you consider yourself a good team player? Why?
    • What teams are you a part of in your life?
    • What’s been your most positive team experience?
    • How should we develop consensus?
    • How does our communication speed or slow our process?
    • How do we balance individual and team success?
    • What de-motivates our team?

     

    Team Ball

    $28.95/ea.

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Are you wondering: "What should I do for Customer Service Week?"

The answer is clear: Host team building, skill-building, and recognition activities.

Many event planners create their own activities tailored to the needs of their teams, others rely on games and activities developed by professional trainers. Hundreds of pre-planned training activities are presented in Big Book of Customer Service Training Games, Big Book of Team Motivating Games, and Big Book of Virtual Team Building Games. These are all shown above.

Another easy way to add high-quality team-building activities to your Customer Service Week celebration is with pre-made activities which include all of the materials you need plus instructions. Three favorite activities for Customer Service Week are the Pipeline Challenge, the Helium Stick Challenge, and the Team Ball. These are also shown above.

To host activities like a pro, trainer Jenny Hill offers the following trainer tips:

* Use the three-step framework when presenting a new activity to your team. 1. Introduction - Tell them what you are going to tell them. 2. Development - Tell them. 3. Conclusion - Tell them what you have told them.

* Balance the amount of time spent on each activity Don't speak for too long. A good rule of thumb is to have the group participating in the activity for 80 percent of the time and the leader talking and asking questions for less than 20 percent of the time.

* Involve the group right away and keep them involved. Whenever appropriate during the activity, ask engaging questions using the three P method: Pose - Ask a question of the whole group. Pause - Give people time to think. Pounce - If no one offers the answer, ask a group member by name. (You know your team, don't put someone on the spot if it will make them uncomfortable.) And, of course, be prepared with an answer of your own, just in case you need it.