|Materials:||Puzzling Pairs sheets for each team member.|
A Customer Service Week Two-in-One Pen to use.
|Notes:||Listening is one of the most important skills for service professionals. In this fun word puzzle, changing a single letter in a word gives it a whole new meaning. This illustrates the point that you must listen carefully to every word, every letter, and even every non-verbal clue that a customer provides.|
The last question on each puzzle sheet asks participants to create their own Puzzling Pairs challenge. Gather these and share them with your team.
Reward everyone who completes a puzzle with a Customer Service Week Scratch Off Card.
|Puzzles/Solutions:||Puzzling Pairs 1 sheets.|
Puzzling Pairs 2 sheets.
Puzzling Pairs 1 solutions.
Puzzling Pairs 2 solutions.