Activities • Bulletins • Celebration Stories and Ideas • Printables • Puzzles •
Description This is a fun way to refresh skills during Customer Service Week. It can be used at any time to add a little spontaneous fun and training to the day. Consider introducing it during an ice cream sundae break, pot luck lunch, or any other time that people are gathering. This fun activity demonstrates…Full content with purchase
Description This fun activity demonstrates the importance of clear communication and some of the pitfalls when instructions are ambiguous. This activity was adapted from The Customer Service Activity Book. Materials A jacket or sweater which buttons up the front Directions Ask the group to form a circle around you. You should be wearing the jacket.…Full content with purchase
Materials: City Scramble sheets for each team member.A Customer Service Week Two-in-One Pen to use. Notes: This challenging puzzle calls on a basic knowledge of geography and the ability to see patterns where many would not. The last question on the puzzle sheet asks participants to create their own challenge. Gather these and share them with your…Full content with purchase
Materials: Keep Your Distance sheets for each team member.A Customer Service Week Two-in-One Pen to use. Notes: This timely visual puzzle asks reps to help customers maintain a safe distance from each other. Reward everyone who completes the puzzle with a small prize and enter them in a grand prize drawing. Puzzles/Solutions: Keep Your Distance sheets. Keep Your…Full content with purchase
Materials Teammates Logic sheets A Customer Service Week Two-in-One Pen to use. Notes: This is a classic logic puzzle set in a customer service environment. The goal is to use the clues and basic logic skills to solve the puzzle and resolve each customer’s issue or concern.Ask reps to return their completed puzzles. Reward everyone who completes…Full content with purchase
Materials: Angry Customer Logic sheets for each team member.A Customer Service Week Two-in-One Pen to use. Notes: This is a classic logic puzzle set in a customer service environment. The goal is to use the clues and basic logic skills to solve the puzzle and resolve each customer’s issue or concern. Reward everyone who completes the puzzle with…Full content with purchase
Description This is an engaging and visual version of the popular Customer Service Week Getting to Know You activity. Materials Prizes for the winners. Directions Prepare a list of fun "yes" or "no" style questions for your team. You will need at least 10 questions. To begin the activity, ask everyone in your virtual meeting…Full content with purchase
Description A Meme contest lets individuals share their sense of humor and everyone share a good natured laugh. Materials See links listed below. Directions This activity is based on the Make Your Own Meme Contest at Blue Cross Blue Shield of Vermont. With a few simple steps, it will work in virtually any office. Choose…Full content with purchase
Description Everyone knows and loves Mad Libs. Now you can play our customer service focused Mad Tips. They're just as much fun but with a service twist. Use Mad Tips to start a training session, during an informal get together or anytime your group is ready for a good-humored laugh. Materials Mad Tip Sheet -…Full content with purchase
Materials:Name Game sheets for each team member.A Customer Service Week Two-in-One Pen to use.Notes:In this puzzle, reps are asked to discover customers' names based only on their initials. Fortunately, all of the customers are famous people and there are no wrong answers. Reward everyone who completes the puzzle with a Customer Service Week Scratch Off Card.Puzzles/Solutions:Name Game sheets.There…Full content with purchase
Materials:Upside Down Calculator sheets for each team member.A Customer Service Week Two-in-One Pen to use.Notes:Reps on your team are probably using their calculators all day. With this puzzle, they'll find a challenging new use for this tried and true business tool. Reward everyone who completes the puzzle with a Customer Service Week Scratch Off Card.Puzzles/Solutions:Upside Down Calculator sheets.There…Full content with purchase
