Activities • Bulletins • Celebration Stories and Ideas • Printables • Puzzles •
Materials: Keep Your Distance sheets for each team member.A Customer Service Week Two-in-One Pen to use. Notes: This timely visual puzzle asks reps to help customers maintain a safe distance from each other. Reward everyone who completes the puzzle with a small prize and enter them in a grand prize drawing. Puzzles/Solutions: Keep Your Distance sheets. Keep Your…Full content with purchase
Materials Teammates Logic sheets A Customer Service Week Two-in-One Pen to use. Notes: This is a classic logic puzzle set in a customer service environment. The goal is to use the clues and basic logic skills to solve the puzzle and resolve each customer’s issue or concern.Ask reps to return their completed puzzles. Reward everyone who completes…Full content with purchase
Materials: Angry Customer Logic sheets for each team member.A Customer Service Week Two-in-One Pen to use. Notes: This is a classic logic puzzle set in a customer service environment. The goal is to use the clues and basic logic skills to solve the puzzle and resolve each customer’s issue or concern. Reward everyone who completes the puzzle with…Full content with purchase
Description:This is an engaging and visual version of the popular Customer Service Week Getting to Know You activity. Materials:Prizes for the winners. Directions:Prepare a list of fun yes or no style questions for your team. You will need at least 10 questions. To begin the activity, ask everyone in your virtual meeting to hold up…Full content with purchase
Description: A Meme contest lets individuals share their sense of humor and everyone share a good natured laugh. Materials:See links listed below. Directions:This activity is based on the Make Your Own Meme Contest at Blue Cross Blue Shield of Vermont. With a few simple steps, it will work in virtually any office. Choose six to…Full content with purchase
Description: Everyone on your team has The Power of Service. But they've also got their own special powers. This activity invites people to think about and share the special skills and abilities that they bring to each customer interaction. Materials: I Have The Power Cards Pens Directions: Hand out I Have The Power Cards. Ask…Full content with purchase
Description:Everyone knows and loves Mad Libs. Now you can play our customer service focused Mad Tips. They're just as much fun but with a service twist. Use Mad Tips to start a training session, during an informal get together or anytime your group is ready for a good-humored laugh.Materials: Mad Tip Sheet - New Team…Full content with purchase
Materials:Name Game sheets for each team member.A Customer Service Week Two-in-One Pen to use.Notes:In this puzzle, reps are asked to discover customers' names based only on their initials. Fortunately, all of the customers are famous people and there are no wrong answers. Reward everyone who completes the puzzle with a Customer Service Week Scratch Off Card.Puzzles/Solutions:Name Game sheets.There…Full content with purchase
Materials:Upside Down Calculator sheets for each team member.A Customer Service Week Two-in-One Pen to use.Notes:Reps on your team are probably using their calculators all day. With this puzzle, they'll find a challenging new use for this tried and true business tool. Reward everyone who completes the puzzle with a Customer Service Week Scratch Off Card.Puzzles/Solutions:Upside Down Calculator sheets.There…Full content with purchase
Description:This activity reinforces the idea that there are many ways to give great, personal service. Each participant uses the letters of their name to suggest service-oriented actions. This activity was adapted from the classic activity book, The Big Book of Customer Service Training Games.Materials:Note Pads and Pens for each participant.Flip-chart or white board and markers for the…Full content with purchase
Description:Frontline reps will share service stories and develop a list of what to do and what not to do when working with customers.Materials:Paper and pen, or white board and marker, for the leader.Directions:First, draw a line down the center of the paper. Label one side, "What to Do," and the other side, "What NOT to…Full content with purchase
Description:This witty activity was developed by a customer service manager. Her goal was to help team members get to know each other while working from home. This activity requires Zoom or another collaboration platform.Materials:NoneDirections:Select a date for the activity. Ask reps to dress with special care on that day. They should dress in appropriate office…Full content with purchase
