Customer Service Week Resources

Activities • Bulletins • Celebration Stories and Ideas • Organizer's Guide • Printables • Puzzles • 

Count Off

Description:This activity was adapted from the classic activity book, The Big Book of Virtual Teambuilding Games.In this activity, participants focus on communication skills and try to avoid talking over each other. The game can be played with local teams, remote teams, or hybrid teams via phone or collaboration platform.As the group struggles to stop talking…To read more — login/sign up

 

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Find-a-Word

Materials:Find-a-Word sheets for each team member.A Customer Service Week Two-in-One Pen to use.Notes:In this year's Find-a-Word puzzle you must find the 10 essential traits of a Dream Team.These traits are also included in the Sign Pack, Customer Service Week Pledge, and the Dream Team activity. Ask reps to sign and return their completed puzzles. Reward everyone who completes…To read more — login/sign up

 

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Quarrelsome Coworkers

Materials:Quarrelsome Coworkers sheets for each team member.A Customer Service Week Two-in-One Pen to use.Notes:The impact of friction in the workplace can be devastating to the reps involved, to coworkers, and to customers. Left unresolved, tensions can lead to lost productivity, staff disengagement, and a culture of negativity.The Quarrelsome Coworkers puzzle shows the wrong way to handle this type…To read more — login/sign up

 

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Hidden Number 1 & 2

Materials:Hidden Number sheets for each team member.A Customer Service Week Two-in-One Pen to use.Notes:Sometimes customers share so much information that it's hard to get to the root of their problem or concern. Hidden within each of the six phrases in this puzzle is one piece of essential information. The challenge is to see past the obvious to uncover…To read more — login/sign up

 

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Getting To Know You

Materials:Getting To Know You QuestionnairePrizes for daily winnersNotes:This popular Customer Service Week activity provides an opportunity for team members to learn a little bit more about each other. When they do, stories are shared, bonds are formed, and cooperation and teamwork soar.This is a good at-your-desk activity, when played via email, or a collaboration platform.Remote…Continue reading

 

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Listening Skills

Materials:Copies of the “story” for all observersNotes:This simple exercise will focus attention on the importance of active listening by illustrating how information can become lost or distorted.Directions:Have the group arrange their chairs classroom style or around a table.Assign five or six people to be the participants. The remainder will be observers. Ask all but one…Continue reading

 

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Family Affair

Materials:Family Affair sheets for each team member.A Customer Service Week Two-in-One Pen to use.Notes:To solve this tricky logic puzzle, reps must keep in mind all of the different relationships that people have with others in a family.Reward everyone who completes the puzzle with a Customer Service Week Scratch Off Card.Puzzles/Solutions:Click here to print Family Affair sheets.Click here for the solution. Return…To read more — login/sign up

 

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What Did You Say?

Materials:What Did You Say? sheets for each team member.A Customer Service Week Two-in-One Pen to use.Notes:Working with customers across town or across the globe, reps will encounter a range of accents and dialects. Listening carefully to ensure accurate understanding is essential. In this puzzle some fun homophones highlight the need for excellent listening skills.The last question on the…To read more — login/sign up

 

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Beginning and End

Materials:Beginning and End sheets for each team member.A Customer Service Week Two-in-One Pen to use.Notes:Consistency is the secret to this devious word puzzle. You see, each two-word pair describes a new word, but the new word begins and ends with the first and last letters of the pair. Pretty tricky.The last question on the puzzle sheet asks participants…To read more — login/sign up

 

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Rhyme Time

Materials:Rhyme Time sheets for each team member.A Customer Service Week Two-in-One Pen to use.Notes:For a puzzling time, try a rhyme.In this rhyming challenge, puzzlers must solve each clue with a word that rhymes with the last word of the clue.The last question on the puzzle sheet asks participants to create their own challenge. Gather these and share them…To read more — login/sign up

 

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Mixed-Up Meaning

Materials:Mixed-Up Meaning sheets for each team member.A Customer Service Week Two-in-One Pen to use.Notes:At first this puzzle seems simple, but it’s really quite challenging. And it illustrates the importance of attention to detail. After all, CAT AIDE is just one letter away from being CAST ASIDE.The last question on the puzzle sheet asks participants to create their own…To read more — login/sign up

 

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