Customer Service Week Resources

Activities • Bulletins • Celebration Stories and Ideas • Organizer's Guide • Printables • Puzzles • 

Sudoku (Remote ready.)

Materials:Sudoku sheets for each team member. A Customer Service Week Two-in-One Pen to use. Notes:Sudoku are fun puzzles in which players insert the numbers one to nine into a grid consisting of nine squares subdivided into a further nine smaller squares in such a way that every number appears once in each horizontal line, vertical line, and…Full content with purchase

 

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Name Game (Remote ready.)

Materials:Name Game sheets for each team member.A Customer Service Week Two-in-One Pen to use.Notes:In this puzzle, reps are asked to discover customers' names based only on their initials. Fortunately, all of the customers are famous people and there are no wrong answers. Reward everyone who completes the puzzle with a Customer Service Week Scratch Off Card.Puzzles/Solutions:Click here to print…Full content with purchase

 

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Upside Down Calculator (Remote ready.)

Materials:Upside Down Calculator sheets for each team member.A Customer Service Week Two-in-One Pen to use.Notes:Reps on your team are probably using their calculators all day. With this puzzle, they'll find a challenging new use for this tried and true business tool. Reward everyone who completes the puzzle with a Customer Service Week Scratch Off Card.Puzzles/Solutions:Click here to print Upside…Full content with purchase

 

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How I Give Great Service

Description:This activity reinforces the idea that there are many ways to give great, personal service. Each participant uses the letters of their name to suggest service-oriented actions. This activity was adapted from the classic activity book, The Big Book of Customer Service Training Games.Materials:Note Pads and Pens for each participant.Flip-chart or white board and markers for the…Full content with purchase

 

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Split Personality

Description:This witty activity was developed by a customer service manager. Her goal was to help team members get to know each other while working from home. This activity requires Zoom or another collaboration platform.Materials:NoneDirections:Select a date for the activity. Ask reps to dress with special care on that day. They should dress in appropriate office…Full content with purchase

 

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