Activities • Bulletins • Celebration Stories and Ideas • Organizer's Guide • Printables • Puzzles •
Materials:Getting To Know You QuestionnairePrizes for daily winnersNotes:This popular Customer Service Week activity provides an opportunity for team members to learn a little bit more about each other. When they do, stories are shared, bonds are formed, and cooperation and teamwork soar.This is a good at-your-desk activity, when played via email, or a collaboration platform.Remote…Continue reading
Materials:Copies of the “story” for all observersNotes:This simple exercise will focus attention on the importance of active listening by illustrating how information can become lost or distorted.Directions:Have the group arrange their chairs classroom style or around a table.Assign five or six people to be the participants. The remainder will be observers. Ask all but one…Continue reading
Materials:Family Affair sheets for each team member.A Customer Service Week Two-in-One Pen to use.Notes:To solve this tricky logic puzzle, reps must keep in mind all of the different relationships that people have with others in a family.Reward everyone who completes the puzzle with a Customer Service Week Scratch Off Card.Puzzles/Solutions:Click here to print Family Affair sheets.Click here for the solution. Return…To read more — login/sign up
Materials:What Did You Say? sheets for each team member.A Customer Service Week Two-in-One Pen to use.Notes:Working with customers across town or across the globe, reps will encounter a range of accents and dialects. Listening carefully to ensure accurate understanding is essential. In this puzzle some fun homophones highlight the need for excellent listening skills.The last question on the…To read more — login/sign up
Materials:Beginning and End sheets for each team member.A Customer Service Week Two-in-One Pen to use.Notes:Consistency is the secret to this devious word puzzle. You see, each two-word pair describes a new word, but the new word begins and ends with the first and last letters of the pair. Pretty tricky.The last question on the puzzle sheet asks participants…To read more — login/sign up
Materials:Rhyme Time sheets for each team member.A Customer Service Week Two-in-One Pen to use.Notes:For a puzzling time, try a rhyme.In this rhyming challenge, puzzlers must solve each clue with a word that rhymes with the last word of the clue.The last question on the puzzle sheet asks participants to create their own challenge. Gather these and share them…To read more — login/sign up
Materials:Mixed-Up Meaning sheets for each team member.A Customer Service Week Two-in-One Pen to use.Notes:At first this puzzle seems simple, but it’s really quite challenging. And it illustrates the importance of attention to detail. After all, CAT AIDE is just one letter away from being CAST ASIDE.The last question on the puzzle sheet asks participants to create their own…To read more — login/sign up
