Customer Service Week Resources

Gift Bags

Perfect for presenting gifts, creating goodie bags or kits. For example, consider a stress relief kit, recognition kit, coffee break kit, or relaxation kit.

Our eco-friendly bags are made from 100% recycled content. Each pack includes 10 gift bags (8″ x 10-1/2″ x 4-3/4″) and 10 sheets of coordinating tissue paper.

Gift Bags

$22.95/pkg. of 10

Screen Cleaner Mascot

This adorable little bear is also a practical gift. His tummy is made from microfiber cloth which is specially designed for cleaning screens on monitors, notebooks, and phones.

He is 5-3/4″ from the tip of his nose to the end of his toes. And he is proudly wearing the Dream Team™ logo on his bright red cape.

He is so cute and practical that this little guy will quickly become your Dream Team’s mascot.

Screen Cleaner Mascot

$25.95/pkg. of 5

Monitor Mirrors

Remind everyone on the service team that their smile can be heard with this practical Monitor Mirror. Each 3-1/2″ x 4″ mirror arrives with double-faced mounting tape to affix to virtually any surface. There’s also a built-in clip for holding notes and messages.

The text on this popular gift reads:

Dream Team
Your smile can be heard

Related Activity: Your reps may be skeptical about the value of smiling when speaking on the phone, so try using the Building Rapport activity. It’s in the Activities Section of the website.

Monitor Mirrors

$17.95/pkg. of 5

Fidget Pens

This fun gift is a pen and a bendable stress reliever in one. Constructed of flexible plastic with a soft, rubbery texture it can be twisted and turned into almost any shape.

Each Fidget Pen is 9-1/2″ inches long, and writes in blue ink.

Fidget Pens

$15.95/pkg. of 5

Stress Relief Kit

Custom kits bring the celebration to remote staff no matter where they are working.

The Stress Relief Kit features fun fidgets and instructions for 23 at-your-desk relaxation techniques.

It all starts with a gift box imprinted with the Customer Service Week logo and the warning, “DO NOT OPEN UNTIL CUSTOMER SERVICE WEEK.” Imagine the excitement when these boxes are delivered in late September.

You decide when to open the boxes. How about a Monday morning call or Zoom meeting. You’ll get everyone together, thank them for their ongoing efforts, then count down to open the boxes. 10, 9, 8, 7, …

Inside reps will find everything they need to celebrate from home while they remain connected to coworkers and your organization.

The Stress Relief Kit includes:

Colorful gift box filled with matching tissue paper
Three balloons, red, blue, and yellow
Stress Putty
Yoga at Your Desk
Fidget Pen
Thank You Card

You will also receive 5 special activities created for remote or mixed teams. Use one each day or add more activities, puzzles, and printables from the website. To start, ask everyone to share a photo of their decorated workspace. Then try to match the home office with its owner.

Stress Relief Kit
Price includes delivery to individual addresses.
Available in the continental U.S. only.
You will be contacted via email for complete delivery information for each recipient.

$34.95/ea.

Pom Poms

Cheer your Dream Team™ on with custom Pom Poms in the Customer Service Week Colors.

Each 12″ Pom has a ring tab handle, just slip your finger through the tab and cheer. And to brighten any work space, hang Pom Poms from the ring tab handle.

Related Activity: Challenge your group or individual teams to create their own cheers for the week. For inspiration, see the Activities Section of the website.

We’ve got the spirit!
We’ve got the fight!
We’re gonna treat our customers right!

We’ve got the talent!
We bring the heat!
Customer Service can’t be beat!

Pom Poms

$17.95/pkg. of 10

Gift Box

Create your own gifts packs for in-house and remote staff with our custom Gift Boxes. These colorful boxes are imprinted with the Customer Service Week logo and the words, “Do Not Open Until Customer Service Week.”

High quality printing and sturdy corrugated board ensure that these boxes will withstand the elements and arrive looking beautiful.

You will receive the Gift Boxes flat and ready for easy assembly. All you need is one piece of packing tape.

The interior of each box measures 9″ x 7″ x 2.25″ and will fit many of the items on the CSWeek.com shopping cart.

Gift Boxes

$30.00/pkg. of 10

Big Book of Customer Service Training Games

Big Book of Customer Service Training Games has been used by thousands of managers, team leaders and supervisors to help their service teams hone their skills and build teamwork all while having fun.

These easy-to-use activities take just 15 to 30 minutes and include handouts and worksheets, which you may photocopy.

The activities will help your frontline staff:

Create rapport with customers and coworkers
Recognize and respond to the needs of every customer
Go beyond the expected
Keep a positive attitude at all times
Speak and communicate clearly
Deal with difficult customers, and much more.

Big Book of Customer Service Training Games
7-1/4″ x 9-1/4″, 209 pages.

$26.00/ea.

Big Book of Team Motivating Games

The Big Book of Team Motivating Games provides quick group exercises to get your team talking, build excitement, and keep morale high.

These easy-to-use activities take just 15 to 30 minutes and include handouts and worksheets, which you may photocopy. You’ll find teambuilding activities for every situation including ice breakers, trust building exercises, and problem solving exercisers. There are 61 activities in all.

The goal of all these activities is to create connections and harmony in the workplace and ensure that teams can work both more productively and more effectively.

Big Book of Team Motivating Games
7-1/4″ x 9-1/4″, 224 pages.

$26.00/ea.

Thank You Cards

Thank your staff, other departments, and individuals with high-quality cards created just for Customer Service Week. In the age of email and chat, receiving a personally signed card makes a big impact.

Each 5″ x 7″ card features a description of the week on the back and a brief greeting inside.

The greeting reads:

Thank you for being part of our Dream Team

The event description reads:

Customer Service Week provides a unique opportunity for service and support professionals around the globe to join in a celebration of the important role that customer service plays in every organization.

Thank You Cards

$29.95/pkg. of 25

Certificates of Appreciation

Show your appreciation to staff, other departments, and individuals with these fine-quality 8-1/2″ x 11″ certificates. You may personalize with the recipient’s or department’s name either by hand or with a standard laser printer. Each package includes 15 certificates.

The text reads:

In appreciation of your outstanding commitment
to quality service and customer satisfaction.

Certificates of Appreciation

$19.95/pkg. of 15

Team Ball

This year’s Customer Service Week theme reflects the importance of teamwork in providing outstanding service to all customers. To boost camaraderie and build team spirit during Customer Service Week, try the Team Ball.

Toss it, catch it, look under your thumb and answer the question or respond to the prompt. It’s a fun and engaging way to get teams talking about what makes the team work and what can make it work even better.

The Team Ball is best for groups of five or more. Each Team Ball includes facilitator notes to help you get the most from this activity.

The Team Ball prompts include:

What’s the best thing about being on a team?
What’s most challenging about being on our team?
What inhibits trust in our team?
How do we build trust among team members?
How can we make sure everyone feels heard?
How do we make everyone feel included?
How do we show respect for one another?
How can we ensure we don’t duplicate efforts?
How do we gain commitment?
What if someone isn’t pulling their weight?
How should we manage disagreements?
Give an example of a goal we are all working towards
How can we prevent negative energy from bringing us down?
How do we celebrate success?
What happens if we admit mistakes to each other?
Give an example of a mistake we learned from

How can we better support each other?
How do we show respect for each other’s role in the team?
When was the last time we had constructive conflict?
How do we check that we are working toward the same goal?
How might we show appreciation of good work done?
How can we make our meetings more positive and productive?
Is our team good at solving problems?
Do we share our own weaknesses with each other? Why?
How can we inspire each other to achieve our goal?
Do you consider yourself a good team player? Why?
What teams are you a part of in your life?
What’s been your most positive team experience?
How should we develop consensus?
How does our communication speed or slow our process?
How do we balance individual and team success?
What de-motivates our team?

Team Ball

$27.95/ea.

Scratch Off Cards

Add extra fun and excitement with our signature Scratch Off Cards. Perfect for every celebration because you choose the prizes and how to use them. Just follow these three steps:

Distribute cards. You decide when and where to distribute Scratch Off Cards. The secret is, the more cards a person collects, the more chances to win. Consider the following:
- Give everyone who attends an event a Scratch Off Card.
- Give everyone who completes a Customer Service Week puzzle a Scratch Off Card.
- Hand out Scratch Off Cards when you “catch” someone giving exceptional service.
Choose your prizes. Each pack of 25 Scratch Off Cards includes one Gold Prizewinner, two Silver Prizewinners, two Bronze Prizewinners, and 20 “Sorry” cards. You decide what prizes are right for your team.
Keep the fun going. Invite anyone with a non-winning Scratch Off Card to sign the back and return the card. Place all returned cards in a drawing for runner up prizes and small gifts.

Scratch Off Cards

$22.95/pkg. of 25

Spirit Pennants

Show your team spirit with Spirit Pennants. Each 4-1/2″ x 10″ pennant is made from natural felt and comes with a 12″ stick. You’ll use your Spirit Pennants during team gatherings, pep rallies, games and contests, and to create memorable photos.

They also make great decorations, whether they are pinned to dividers and bulletin boards or placed in pencil cups on every desk.

Related Activity: Challenge your group or individual teams to create their own cheers for the week. For inspiration, see the Activities Section of the website.

We’ve got spirit, yes we do!
We’ve got spirit, how ’bout you?

Spirit Pennants

$15.95/pkg. of 10

Big Book of Stress Relief Games

The Big Book of Stress Relief Games includes fifty activities that teach a range of stress-management techniques including imagery, muscle relaxation, thought-restructuring, and breathing.

These easy-to-use activities can be taught in 10 to 15 minutes and used throughout the day, either individually or in a group.

The book closes with a useful self-test, which you may copy and share with your team. The test measures an individual’s skill in four different types of stress management. With training and practice, everyone can improve their skill and become more effective at managing stress.

The Big Book of Stress Relief Games
7-1/4″ x 9-1/4″, 224 pages.

$30.00/ea.

Time-Out Timer

Feeling a bit stressed? Just flip the timer and take a two-minute break while the tiny droplets spiral downward. The Time-Out Timer is a fun and engaging desktop stress reliever that helps you refocus your attention whenever you need a quick break.

The Time-Out Timer is 6-1/2″ tall. The text reads:

Dream Team
Focus, Breathe, Relax

Time-Out Timer

$6.00/ea.

Bead-Filled Stress Balls

The unique combination of gel and beads makes this super-squishy, super-fun stress ball hard to put down. It’s great on its own or in a stress-relief kit.

For easy gift-giving, each 2-1/2″ ball is individually packed in a plastic “clam-shell” container.

Bead-Filled Stress Balls

$18.75/pkg. of 5

Big Book of Virtual Team Building Games

This timely new training activity book will help remote and local team members interact as if they are in the same room.

Whether your team is videoconferencing with coworkers across the world or emailing colleagues sitting 10 feet away, the truth is that technology has permanently altered the way we communicate. And the lack of face-to-face interaction can impede trust, innovation, information sharing, and creativity among team members.

The Big Book of Virtual Team Building Games is packed with exercises and activities for developing productive virtual teams across all digital platforms, including email, mobile devices, web-based conferencing tools, and social media sites such as Facebook, Twitter, and Skype.

The Big Book of Virtual Team Building Games will help you:

Build a greater sense of community and enhance teamwork
Increase levels of engagement
Boost team members’ productivity
Ensure that the only thing separating your people is distance.

The Big Book of Virtual Team Building Games is just the tool you need to develop trusting relationships, foster clear communication, and use technology to enhance your team’s connections.

Big Book of Virtual Team Building Games
7-1/4″ x 9-1/4″, 236 pages.

$30.00/ea.

Celebration Kit

Our Celebration Kit brings the excitement of Customer Service Week to reps no matter where they are working.

Each gift box is colorfully imprinted with the Customer Service Week logo and the warning, “DO NOT OPEN UNTIL CUSTOMER SERVICE WEEK.” Imagine the excitement when these boxes are delivered in late September.

You decide when to open the boxes. How about a Monday morning call or Zoom meeting. You’ll get everyone together, thank them for their ongoing efforts, then count down to open the boxes. 10, 9, 8, 7, …

Inside reps will find everything they need to celebrate from home while they remain connected to coworkers and your organization.

The Celebration Kit includes:

Colorful gift box filled with matching tissue paper
Three balloons, red, blue, and yellow
Write-On Mouse Pad
Two in One Pen
Screen Cleaner Mascot
Custom Coaster
Thank You Card

You will also receive 5 special activities created for remote or mixed teams. Use one each day or add more activities, puzzles, and printables from the website. To start, ask everyone to share a photo of their decorated workspace. Then try to match the home office with its owner.

Celebration Kit
Price includes delivery to individual addresses.
Available in the continental U.S. only.
You will be contacted via email for complete delivery information for each recipient.

$34.95/ea.

Poster

Hang these colorful posters in the lobby, break room, call center, and customer service department — anywhere that celebration activities are held.

Posters measure 22″ x 34″ and are shipped in protective tubes to ensure they reach you in excellent condition.

Poster

$7.95/ea.

Free Gifts with Purchase

(Download and print everything you need.)

CSWeek.com provides a complete Customer Service Week program for your organization. Along with your signature Dream Team™ decorations, gifts, rewards, and stress relievers, you will have access to all of the premium content at the CSWeek.com website:

Printables. You’ll find print and use materials including cupcake toppers, candy bar wrappers, invitations, table tents, and more.
Puzzles & Activities. Use the dozens of downloadable puzzles and pre-planned activities to boost teamwork, recognize staff, and build skills. Everything you need for in-house and remote celebrations is included.
Certificate of Participation. You’ll join the thousands of organizations that proudly display their Certificate of Participation all year long.

Printables, Puzzles, Activities, and more. A $49.95 value.
Free with your order. ($50 minimum order required.)

Pennant Strings

Colorful Pennant Strings compliment our Posters, Banners, and Balloons and will fill large areas with ease. Each string of pennants is a full 30′ long and includes 16 9″ x 12″ vinyl pennants.

Pennant strings are suitable for indoor or outdoor use. Hang them in the parking lot and building lobby or drape across ceilings and around dividers and tables. When decorating a larger space, simply connect two, three, or more pennant strings.

Pennant Strings

$22.95/ea.

Sign Pack

Each Sign Pack includes 15 signs which were created to decorate and inspire.

Ten of the signs focus on the important qualities of a Dream Team™, while five welcome and direct guests. For example, you’ll use the signs that say “Pre-Game Snacks” and “Ready. Set. EAT.” wherever meals and snacks are served.

The signs measure 8-1/2″ x 12-1/2″ and are printed on sturdy card stock. You’ll be tempted to use these meaningful signs long after Customer Service Week is over.

The signs say:

- We take pride in our work
- We put customers first
- We value teamwork
- We strive for excellence
- We act with integrity
- We exceed expectations
- We do what’s right
- We show respect
- We are passionate
- We are a Dream Team
- Ready. Set. EAT
- Pre-Game Snacks
- Welcome Dream Team
- Entering Dream Team Territory
- Game Time

Related Activity & Puzzle: You will also find the 10 qualities of a Dream Team featured in a word search puzzle, a team building activity, and the Customer Service Week Pledge. They’re in the Puzzles and Activities sections of the website.

Sign Pack

$19.95/pkg. of 15

Banner

Our oversized 2′ x 6′ vinyl banners are perfect for hanging indoors or out. Use them in the lobby, break room, call center, and customer service department — anywhere that celebration activities are held. Banners include sturdy metal grommets for easy hanging.

Banner

$20.95/ea.

Latex Balloons

Create a festive atmosphere with our colorful 11″ Latex Balloons. Each package includes 5 blue, 5 red, and 5 gold balloons.

The Customer Service Week logo is imprinted on the front and back so that the message is always in sight.

Fill with air or helium. But, please keep in mind that even the highest quality latex balloons will only hold helium for 12 to 14 hours. If your balloons must stay afloat for several days, select our Foil Balloons.

Latex Balloons (shipped flat)

$6.95/pkg. of 15

Write-On Mouse Pads

Keep track of your busy week with our custom paper Mouse Pads. You’ll fill each section with the day’s essential tasks. Then, when the week is done, tear off the sheet and start the new week fresh.

Write-On Mouse Pads measure 7″ x 5-1/2″ and include 52 sheets — one for every week of the year.

The Write-On Mouse Pad is an attractive and functional addition to every work area.

Write-On Mouse Pads

$22.95/pkg. of 5

Two-in-One Pens

Destined to become an office favorite, this contemporary pen does double duty as a stylus. It’s perfect for all of your touch-sensitive electronics such as smart phones and tablets. The pen is a rich brushed silver with a yellow comfort grip.

Pair our Two-in-One Pens with Note Pads, Write-On Mouse Pads, or Sticky Note Packs

Two-in-One Pens

$15.95/pkg. of 10

Note Pads

Perfect for taking quick notes throughout the day or jotting a to-do list in the evening. Our slim note pad measures 3-1/4″ x 8-1/8″ and includes 50 sheets of paper with a sturdy cardboard backing.

Pair our Note Pads with Two-in-One Pens or Fidget Pens for a practical gift that’s sure to be used again and again.

Note Pads

$16.95/pkg. of 10

Stress Putty

This putty is sure to be a hit. It’s a great stress reliever and a fun fidget for everyone on your team.

Pull it, twist it, mold it, stretch it. Then return the putty to its original shape and store in its own 2-1/2″ metal tin. Each tin is imprinted with the words:

Dream Team Stress Putty
Ease frazzled nerves and get back in the game
Pull, twist, mold, stretch

Stress Putty

$24.75/pkg. of 5

Yoga at Your Desk

Customer Service Week is the perfect time to focus on stress relief.

This engaging yoga guide includes 23 exercises that your staff can do right at their desks in just one or two minutes each, often while on the phone.

These simple exercises will help your team:

Feel more in control as they talk to customers
Ease tension in their shoulders, neck, and lower back
Ease the effects of repetitive motion tasks such as keyboarding, and
Increase focus and attention.

Perfect for self-study or guided instruction, your training package includes 10 guides, plus downloadable leader’s guide, and certificates of participation.

To host a stress relief break, provide healthy snacks such as fresh fruit and mineral water, and ask your staff to share some of their own stress reduction strategies. Send everyone back to work with a colorful Gift Bag including a personal copy of Yoga at Your Desk, a tin of Stress Putty and a Fidget Pen.

Yoga at Your Desk
(5-1/2″ x 8-1/2″, softcover, 11 pages, 10 copies per pack, plus downloadable Leader’s Guide and Certificates of Participation.)

$69.95/pkg. of 10

Travel Mug

Our stainless steel Travel Mug is just right for the trip to work or across the hall. This 14-ounce mug features double-wall insulation, to keep hot drinks hot and cold drinks cold. And the twist-tight lid with thumb-slide opening helps prevent spills. Each mug is 7-1/8″ tall.

After a breakfast break or a cake and coffee get together, send everyone back to their desks with a Travel Mug. It’s a practical memento of the event.

Note: Hand wash recommended. BPA free, FDA compliant, Prop 65 compliant.

Travel Mug

$6.50/ea.

Flip-Straw Bottle

It’s easy to stay hydrated at work, at the gym, or out running errands with the Flip-Straw Bottle. The built in straw allows you to drink without ever tipping the bottle. And the sleek shape fits comfortably in most cup holders.

Each bottle holds 28 fluid ounces and is 9-1/2″ tall.

Note: Hand wash recommended. BPA free, FDA compliant, Prop 65 compliant.

Flip-Straw Bottle

$5.50/ea.

Coasters

Not only do our European pulpboard coasters effectively absorb spills, but they are light-weight, sturdy, and good looking!

Each custom-shaped coaster is 4″ square and features the Customer Service Week logo on the front and back.

Coasters

$12.50/pkg. of 10

Lunch Bag

This hard-working lunch bag is perfect for everyone on the service team. The fully insulated interior keeps food cool or warm. And at 7-/12″ x 10″ x 3-1/4″, it’s big enough for a hearty lunch or plenty of healthy snacks. Then, when the bag is empty it folds up for easy transport.

For an at-your-desk break, fill lunch bags with sandwiches, soda, and chips and deliver them to individual workstations.

And just so there are no mix-ups, each bag has an ID holder. Insert a business card or print your own custom ID tags. Details are below.

Related Printable: Personalize your Lunch Bags using the ID card template in the Printables section of the website. Just type names into the template, print, and trim.

Lunch Bag

$6.00/ea.

To-Go Container

Our To-Go Container is perfect for lunches or for dividing up daily snacks. The container measures 9″ x 6″ x 2-1/2″. It features an airtight lid and two compartments to keep food separate and fresh. The lid also doubles as a secure storage space for the full sized fork and knife.

For an at-your-desk break, fill To-Go Containers with snacks and fruit and deliver them to individual workstations.

Note: Microwave and dishwasher safe. BPA free, FDA compliant. Prop 65 compliant.

To-Go Container

$5.50/ea.

Megaphone

Root for your Dream Team with these clever megaphones. Made from sturdy cardboard, the Megaphones are delivered flat. Simply insert the tabs into the slits and you have an 8″ Megaphone. Use your Megaphones at team gatherings, games, pep rallies, and in photos or turn them into pop-corn containers. Just push in two additional tabs and your Megaphones will now hold popcorn or other light-weight goodies and gifts.

Related Activity: Challenge your group or individual teams to create their own cheers for the week. For inspiration, see the Activities Section of the website.

Hold up, wait a minute,
Let us put some spirit in it!

Customer Service break it down,
Knock this problem out of town!

Megaphone

$9.50/pkg. of 10

Logo Pins

Wear your team spirit during Customer Service Week with our custom Logo Pins.

Each 1″ pin is made using a modern cloisonné process. A raised outline of the design is created then filled with colored resins. Each color is filled separately and fired in an oven at 1700 degrees. The process and the use of colored resins give each pin a beautiful glossy finish.

For a special presentation, we suggest attaching the pins to our Presentation Cards, which are sold separately.

Logo Pins

$22.95/pkg. of 10

Service Award

Recognize the valuable contributions of staff, other departments, and individuals with these distinctive Service Awards. Designed to stand on a desk or shelf, the award features the full color Customer Service Week logo embedded in crystal clear Lucite.

Each 6″ x 4″ x 3/4″ Service Award arrives in a solid black box for easy gift-giving and attractive presentation.

Service Award

$29.95/ea.

Order Amount	U.S.	Alaska, Hawaii, and Puerto Rico	Canada
$50 to $100	$6.75	$37.50	$17.50
$101 to $150	$11.75	$42.50	$22.50
$151 to $200	$13.75	$48.50	$28.50
$201 to $250	$16.75	$55.50	$35.50
$251 to $300	$19.75	$63.50	$43.50
Over $301	8% of total	22% of total	16% of total

Early Bird discounts

Order by July 24, 2020 to take advantage of Early Bird savings. All discounts are taken automatically when you place your order. Just press "Compute Total" to see your savings.

Your materials will ship in August so you’ll have plenty of time to organize and to distribute materials to additional locations.

Here are your savings:

Merchandise	Savings
$50 - $2,000	10%
$2,001 - $3,000	15%
$3,001 & over	20%

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