Customer Service Week Resources

Activities • Bulletins • Celebration Stories and Ideas • Organizer's Guide • Printables • Puzzles • 

Mad Tips

  By Michael DeWitt Activities, Team Building

Description:Everyone knows and loves Mad Libs. Now you can play our customer service focused Mad Tips. They're just as much fun but with a service twist. Use Mad Tips to start a training session, during an informal get together or anytime your group is ready for a good-humored laugh.Materials: Mad Tip Sheet - New Team…Full content with purchase

 

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Sudoku (Remote ready.)

  By Sarah Benardos Puzzles

Materials:Sudoku sheets for each team member. A Customer Service Week Two-in-One Pen to use. Notes:Sudoku are fun puzzles in which players insert the numbers one to nine into a grid consisting of nine squares subdivided into a further nine smaller squares in such a way that every number appears once in each horizontal line, vertical line, and…Full content with purchase

 

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Mini-Posters

  By Sarah Benardos Printables

Poster 1 – We Value Teamwork Poster 2 – We Do What's Right Poster 3 – We Act With Integrity Poster 4 – Game Time Poster 5 – We are a Dream Team Full content with purchase

 

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Name Game (Remote ready.)

  By Sarah Benardos Puzzles

Materials:Name Game sheets for each team member.A Customer Service Week Two-in-One Pen to use.Notes:In this puzzle, reps are asked to discover customers' names based only on their initials. Fortunately, all of the customers are famous people and there are no wrong answers. Reward everyone who completes the puzzle with a Customer Service Week Scratch Off Card.Puzzles/Solutions:Click here to print…Full content with purchase

 

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Upside Down Calculator (Remote ready.)

  By Sarah Benardos Puzzles

Materials:Upside Down Calculator sheets for each team member.A Customer Service Week Two-in-One Pen to use.Notes:Reps on your team are probably using their calculators all day. With this puzzle, they'll find a challenging new use for this tried and true business tool. Reward everyone who completes the puzzle with a Customer Service Week Scratch Off Card.Puzzles/Solutions:Click here to print Upside…Full content with purchase

 

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How I Give Great Service

  By Sarah Benardos Activities, Skill-building, For Remote Staff

Description:This activity reinforces the idea that there are many ways to give great, personal service. Each participant uses the letters of their name to suggest service-oriented actions. This activity was adapted from the classic activity book, The Big Book of Customer Service Training Games.Materials:Note Pads and Pens for each participant.Flip-chart or white board and markers for the…Full content with purchase

 

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Best and Worst Customer Service

  By Sarah Benardos Activities, Skill-building, For Remote Staff

Description:Frontline reps will share service stories and develop a list of what to do and what not to do when working with customers.Materials:Paper and pen, or white board and marker, for the leader.Directions:First, draw a line down the center of the paper. Label one side, "What to Do," and the other side, "What NOT to…Full content with purchase

 

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Split Personality

  By Sarah Benardos Activities, For Remote Staff

Description:This witty activity was developed by a customer service manager. Her goal was to help team members get to know each other while working from home. This activity requires Zoom or another collaboration platform.Materials:NoneDirections:Select a date for the activity. Ask reps to dress with special care on that day. They should dress in appropriate office…Full content with purchase

 

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Customer Service Week Agendas (Type your text to print or share.)

  By Sarah Benardos Printables

Agenda Vertical (Type your text and print.) Agenda Horizontal (Type your text and print.) Full content with purchase

 

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Table Tents (Type your text and print.)

  By Sarah Benardos Printables

Small Large Full content with purchase

 

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Stationery (Type your text to print or share.)

  By Sarah Benardos Printables

Stationery (Type your text and print.) Full content with purchase

 

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Save the Date Cards

  By Sarah Benardos Printables

for Handouts for Bulletin Board Full content with purchase

 

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