Skill-building


Comprehension Challenge

  By Activities, Skill-building

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Description One of the great enemies of good listening is the common tendency to assume that we know what the customer is going to say. When this happens, reps go on auto pilot and attempt to serve the customer without really understanding the issue. This simple exercise makes a very clear point about the need…Full content with purchase

 

Two-Way Communication (Remote ready)

  By Activities, Skill-building

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Description This classic communication exercise illustrates the importance of two-way communication in a very visual and often humorous way. Materials 8-1/2" x 11" sheet of paper for each participant Directions Have participants arrange their chairs classroom style or around a table. Give each participant a sheet of paper. Ask them to close their eyes and…Full content with purchase