Zoom Backgrounds (Coming soon)
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Visit us in July to see the new virtual backgrounds.Full content with purchase
Skill-building
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Eye Relaxers
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Description Each day your staff interacts with customers, coworkers, and supervisors. Each of these interactions is a potential source of stress. This easy to teach activity will give reps a useful stress reduction tool that they can use at any time. This activity was adapted from The Big Book of Stress Relief Games. Materials None…Full content with purchase
Grab Bag (Service Skills Refresher)
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Description This is a fun way to refresh skills during Customer Service Week. It can be used at any time to add a little spontaneous fun and training to the day. Consider introducing it during an ice cream sundae break, pot luck lunch, or any other time that people are gathering. This fun activity demonstrates…Full content with purchase
Clear Communication
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Description This fun activity demonstrates the importance of clear communication and some of the pitfalls when instructions are ambiguous. This activity was adapted from The Customer Service Activity Book. Materials A jacket or sweater which buttons up the front Directions Ask the group to form a circle around you. You should be wearing the jacket.…Full content with purchase
How I Give Great Service
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Description This activity reinforces the idea that there are many ways to give great, personal service. Each participant uses the letters of their name to suggest service-oriented actions. This activity was adapted from the classic activity book, The Big Book of Customer Service Training Games. Materials Note Pads and Pens for each participant.Flip-chart or white board and…Full content with purchase
Best and Worst Customer Service
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Description Frontline reps will share service stories and develop a list of what to do and what not to do when working with customers. Materials Paper and pen, or white board and marker, for the leader. Directions First, draw a line down the center of the paper. Label one side, "What to Do," and the…Full content with purchase
Listening Skills
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Description This simple exercise will focus attention on the importance of active listening by illustrating how information can become lost or distorted. Materials Copies of the “story” for all observers Directions Have the group arrange their chairs classroom style or around a table. Assign five or six people to be the participants. The remainder will…Full content with purchase
Building Rapport
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Description This activity was adapted from the classic activity book, The Big Book of Customer Service Training Games. In this activity, participants practice picking up clues that can help them build rapport with customers. Building rapport, or creating a bond of trust, will help ensure productive relationships with customers. Materials A small gift for each…Full content with purchase
Two-Way Communication
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Description This classic communication exercise illustrates the importance of two-way communication in a very visual and often humorous way. Materials 8-1/2" x 11" paper for each participant Directions Have participants arrange their chairs classroom style or around a table. Give each participant a sheet of paper. Ask them to close their eyes and follow your…Full content with purchase