Customer Service Week agendas for remote and on-site celebrations.
Some people will celebrate with games, activities, and recognition each day. Others will opt for a smaller event. Whatever suits your needs, you’ll find lots of ideas and inspiration at CSWeek.com. To get started, here are two sample agendas. One is for an on-site celebration, the other is for a remote celebration. Use these as the framework for your event then customize with the ideas and inspiration in our 19 Best Customer Service Week Tips and from the large collection of celebration stories from leading customer-focused organizations.
Your remote celebration agenda
The all new Gift Bundle is at the heart of your remote celebration. The Gift Bundle includes a collection of carefully selected gifts to make the work from home experience more positive and less stressful. Gift Bundles are delivered right to reps’ doors in late-September. We are also happy to create custom gift bundles for groups of 50 or more. Please call or email for details.
Two to three weeks in advance. Email our Save the Date Cards to everyone on your team.
Alert them that a special gift is headed their way. But warn them not to open the box. When your gifts arrive, the message will be reinforced. The colorful gift boxes include the words, “Do Not Open Until Customer Service Week.”
One week in advance. Fill out and distribute our editable agendas. This helpful reminder will ensure that everyone is available and ready to celebrate. Our agenda forms match everything for your celebration.
Monday. Gather your group for a Zoom meeting. If your group is large, set up calls for individual teams with their supervisors or team leaders at staggered times. Before the festivities begin, upload one of our Customer Service Week virtual backgrounds.
Thank reps for making the impossible possible for customers, then count down to open the gift boxes. 10, 9, 8, 7 …
After everyone has oohed and aahed over their gifts, ask them to set up their work spaces and share a photo with the group leader.
- Send out the first round of our Remote Ready Scavenger Hunt.
- Send out the first Customer Service Week Puzzle. Puzzles may be edited online. Reps will type in their answers, save the puzzles, and return them to the group leader.
Tuesday. Share work-space photos via Zoom, Webex, GoToMeeting or another communication platform. Now, try to match the home office to its owner. “Who’s got that great desk lamp?” “Is that someone’s cat behind the monitor?” Sharing work spaces will spark a new level of team connection.
- Send out the second round of Remote Ready Scavenger Hunt.
- Send out the second Customer Service Week Puzzle.
- Gather online for our team-building activity, Count Off.
Wednesday. Ask everyone to sign on to a special presentation from your organization’s president or CEO. If everyone can’t join at the same time, record the presentation and make it available throughout the day.
- Send out the third round of Remote Ready Scavenger Hunt.
- Send out the third Customer Service Week Puzzle.
- Gather online for our skill-building activity, Best and Worst Customer Service.
Thursday. Start the day with a fun activity like our Split Personality or Meme Contest.
- Send out the fourth round of Remote Ready Scavenger Hunt.
- Send out the fourth Customer Service Week Puzzle.
Friday. Tally up the scores from all of the puzzles, activities, and scavenger hunts. Gather online to announce the first, second, and third place winners, and maybe a few special winners, such as “best effort,” and “really doesn’t like puzzles.”
Monday after Customer Service Week. Combine the work-space photos and scavenger hunt photos that were contributed during the week and create a collage to share with everyone as a reminder of your celebration.
Your on-site celebration agenda
This celebration includes recognition activities, team-building activities, stress management activities, and lots of fun. The agenda can be expanded with our pre-planned activities and with ideas from past celebrations. Let’s get started:
Two to three weeks in advance. Distribute our Save the Date Cards to everyone who will be celebrating.
Friday before Customer Service Week. Fill out and distribute our editable agendas for the coming celebration. Decorate the customer service department and the entire organization with Posters, Pennants, Banners, and Balloons.
Monday. Start the week with a kick-off breakfast. Take a few moments to ask all participants to sign the annual Customer Service Week Pledge. This provides an opportunity to discuss the importance of the week, the meaning of the week’s theme and logo, and for everyone on your team to recommit themselves to customer service. Send everyone back to their desks with a memento of the event.
- Hand out the first Customer Service Week Puzzle. Reward everyone who participates with a Scratch Off Card.
Tuesday. Bring everyone together for a pot-luck or catered lunch, then break up into smaller groups for team-building activities like our Marshmallow Tower, CanStruction, or Team Building Ball.
- Hand out the second Customer Service Week Puzzle. Reward everyone who participates with a Scratch Off Card.
Wednesday. Host a stress relief break. Serve healthy snacks like fresh fruits, vegetables with hummus or guacamole, roasted chickpeas, and granola bars. Skip the soft drinks and provide Flip-Straw Bottles and an assortment of flavored water packets. The Flip-Straw Bottles include a scale which shows how much water has been consumed. It makes meeting daily health goals easy.
During your stress break, practice deep breathing techniques and yoga stretches as a team. In the Activities section, you’ll find instructions for four easy to teach activities. Send everyone back to their desks with their own stress relief goodie bag.
- Hand out the third Customer Service Week Puzzle. Reward everyone who participates with a Scratch Off Card.
Thursday. Focus on recognition with our Peer to Peer and Web of Compliments activities. Host an afternoon cake and coffee break and recognize everyone on the service team with a Certificate of Appreciation and a Logo Pin. Recognize team members who have met specific departmental goals or made special contributions with the Service Award.
- Hand out the fourth Customer Service Week Puzzle. Reward everyone who participates with a Scratch Off Card.
Friday. Host a wrap-up party. Provide a catered lunch or pot luck to end the week on a high note. This is the time to reflect on the special celebration the team has shared, to thank all of the people who gave their time and energy to make the week a success, and to make your final prize awards.