| Materials: | Hink-Pinks sheets for each team member. A Customer Service Week Two-in-One Pen to use. |
| Notes: | Hink-Pinks are fun puzzles that put the focus on decoding the meaning of a customer’s words. The last question on each puzzle sheet asks participants to create their own Hink Pinks. Gather these and share them with your team. Reward everyone who completes a puzzle with a Customer Service Week Scratch Off Card. |
| Puzzles/Solutions: | Hink-Pinks sheets. Hink-Pinks solutions. |