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The team at Taro Pharmaceuticals began celebrating Customer Service Week four years ago and as Carol Augias tells us, “it has grown little by little from a breakfast on Monday, to include a small lunch on Friday, to a week-long celebration that everyone looks forward to.”

But certainly the highlight has to be the Closing Lunch Soiree. A theme is chosen and appropriate decorations and food are provided. At the event, each rep receives an award and Carol gives a carefully prepared speech. In it she talks about the accomplishments of the department and weaves in an anecdote about each rep’s success during the year. She even includes a quote from at least one customer and one outside sales rep.

Additional activities included:

• Monday. Kick-off breakfast, introducing the Customer Service Week theme, schedule of events, goals for the week, and a presentation from the senior vice president of global sales and marketing.
• Tuesday. Seminar on time management, plus a fun afternoon playing Minute to Win It.
• Wednesday. Presentation on the service teams activities, plus announcement of the customer service rep of the year, and a rousing game of Deal or No Deal.
• Thursday. Donuts and small stress relievers are delivered to other departments. Pizza lunch with company trivia contest.

The team at AliMed celebrated Customer Service Week 2012 with an Olympic theme that focused on fun and some powerful messages.

To begin, the entire department was divided into five cross-functional groups. Each group represented an Olympic ring and a core attribute of great customer service.

Each group created materials and activities to share their attribute with the entire team. They used word searches, crosswords, tip sheets in the form of bookmarks, and more. Each day, a different attribute was celebrated:

Monday — Red — Positivity
Tuesday — Black — Empathy
Wednesday — Blue — Integrity
Thursday — Yellow — Communication
Friday — Green — Problem Solving

In addition to the color days, there were daily activities including an awards ceremony for reps with Olympic-related categories such as the AliMed Sharp Shooter, the person who has “the quickest trigger finger on the phone and is always on target.”

Throughout the week, the Olympic Medal Leader Board showed each team’s medal count. Winning teams received raffle tickets, and prizes were awarded at the end of the week.

Each year, the team at Health Plan of the Upper Ohio Valley finds an opportunity to take individual and group photos during Customer Service Week.

The 2009 celebration included a “Night at the Oscars” party with dinner, goodie bags and more. The paparazzi were on hand to photograph each rep as she walked down the red carpet. Because there is only one man in the department, he individually escorted each woman and posed for a photo.

The following year, the team celebrated with a holiday theme and the lone male rep dressed as the Easter Bunny. He posed for photos with each rep and distributed plastic eggs filled with surprises after each photo was snapped.

The photos are wonderful momentos of the celebration and are sure to bring a smile for years to come.

If you don’t have an opportunity to take team photos, consider distributing disposable cameras so that you are sure to capture the fun.

It’s true, the warmth of your smile really can be heard across the phone lines. So any Customer Service Week activity that reminds reps to smile is sure to be a success.

At Mile High Foods, Manager Jeanne O’Brien found a great way to focus on those wonderful smiles.

Here’s what the service team did:

Each customer service rep received a disposable camera and spent a week taking pictures of coworkers throughout the company. During Customer Service Week, those smiling faces were displayed in the lunchroom.

Everyone was invited to vote for their favorite photo in categories such as Most Contagious Smile, Most Sincere Smile, Upside-down Smile, and more.

Awards ranged from the appropriate wind-up chattering teeth to gift certificates.

The activity was a great success and Jeanne notes that, “Sometimes we all forget how important that smile is to our inner happiness and in providing internal and external service excellence.”

Off-site workers were included in this on-site Customer Service Week celebration through the clever use of technology.

Dairyland Healthcare Solutions started their celebration early. Goodie bags with the week’s agenda, daily puzzles, a pen, and a small treat were distributed on the Friday before Customer Service Week.

Then throughout the week, reps enjoyed a muffin morning, pie and ice cream social, a training seminar, and the return of the popular cube cram in which as many people as possible cram into one cubicle. This year the team beat their previous record of 21-1/2 with a total of 24 people. Just in case you’re wondering about that half, one of the reps was pregnant last year.

Finally, Dairyland created group photos of each of their customer service teams. Some teams include remote employees. To create the photos, one group photo was taken and then the heads of missing team members were added. Everyone received a copy of their complete team as a memento of the celebration.

Can you spot the off-site workers?

The Customer Service Week agenda from the Philadelphia Water Revenue Bureau is absolutely packed with activities, but two stand out as truly unique.

All week long, team members participated in activities such as treasure hunts, bingo, secret pals, daily quizzes, a pie-toss, and more. Reps were rewarded with “Bureau Bucks” which they used to bid on a wide range of items in the bureau’s silent auction on Friday.

Another highlight of the week was trading and collecting customer service All Star Trading Cards. Each trading card included a photograph of a team member on the front along with their All Star “stats” on the back.

Prior to Customer Service Week, each employee had provided information about themselves along with their personal motto for the card.

During the week, each employee received a pack of five cards. They were encouraged to get together to trade and collect the cards. As manager Phyllis Chase tells us, “Trading proved to be an exciting activity and helped to introduce employees that may not have otherwise known one another.” All Star Cards also played a role in earning Bureau Bucks. At activities throughout the week, an organizer might announce, “If you have a Phyllis Chase All Star Card, you’ve just won 50 Bureau Bucks.”

Finally, Phyllis tells us that the entire budget for this event for 250 people comes from the fund-raising efforts of the bureau. Beginning in January the bureau hosts two events per month. The events both raise funds and keep morale and team spirit high throughout the year.

Some of the many fund-raisers include:

• 50-50 raffles
• Two casino trips per year
• Pretzel and water ice sales in the summer
• An ice-skating party in the winter
• A candy sale, and more.

A portion of the funds raised are also donated to a local emergency shelter.