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The customer support team at Network Communications Inc. starts planning for Customer Service Week in January. After all, a companywide celebration for 600 takes an enormous amount of planning and coordination. And while the celebration is on a large scale, many of the elements can be incorporated into a celebration of any size. The festivities…Continue reading


Five Great Theme Days

A great deal of thought and planning went into the Customer Service Week celebration at Estep Enterprises. Each day featured a different theme with coordinating decorations, food and activities. Many guests were also brought in to entertain and amaze the team. Monday’s theme was farmyard fun. The office was decorated with down home farm flavor and…Continue reading


Chair Parade

A new Customer Service Week activity at Martin Group is bound to become an annual favorite. Involving reps, other departments and a creative expression of the company’s commitment to service, it’s just what Customer Service Week is all about. To share their service spirit with the entire company, the Customer Care Support Team created a…Continue reading


Celebration on a Dime

Carolyn Reynolds describes her celebration as, "Customer Service Week on a dime." But there was no skimping when it came to planning a week full of activities, beautiful decorations, and thoughtful gifts. And best of all, it provided the Metro Government of Nashville and Davidson County Information Technology Services Technical Support Center "a much needed…Continue reading


Celebrate a Decade a Day

The team at Black & Decker/End User Services celebrated the company's long tradition of service excellence by building their celebration around a different decade each day. The service staff dressed in appropriate clothing, and the food, activities, music, and prizes were all from that decade. For example, highlights of Monday’s 1950s celebration included: Starting the…Continue reading