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Secret Agents Discover Other Departments

  By Celebration Stories and Ideas, Build Stronger Teams

To celebrate Customer Service Week, the team at Systems Services of America took a page from the classic television series Mission Impossible.

While the theme music played on reps’ computers, each person selected an unmarked envelope with their mission … should they choose to accept it.

Dressed in trench coats and dark glasses the team made their way through the building gathering important information. The goal was to learn about the many steps taken to ensure worker safety in the company’s warehouse. The idea would work equally well to inform and educate staff about other departments.

After all of the safety information was gathered, the staff met at a non-alcoholic cocktail party to celebrate the week and share their new-found information.

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Gossip Magazines Feature Reps

  By Celebration Stories and Ideas, Build Stronger Teams

The team at Demag Cranes and Components Corp. celebrated with lots of events and activities every day of the week. Two of their activities focused on building strong connections with other departments.

Throughout the week Demag posted slide shows on the company Intranet for everyone to enjoy. These included photos of the service team, information on Customer Service Week activities, and customer praise for frontline reps. One humorous slide show, pictured above, featured reps on the covers of popular gossip magazines.

While other departments were learning more about the service team, the reps were learning more about their coworkers by participating in an amazing race activity.

Loosely based on the popular television show “The Amazing Race,” the contest had teams of reps traveling around the office and interviewing people in other departments. The goal was to learn more about their work in order to solve the day’s challenge.

“And, of course,” says organizer Tricia Ater, “there were lots of laughs and fun shared.”

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Training for Everyone

  By Celebration Stories and Ideas, Highlight Training

After a 10 year hiatus, Barton Community College was ready to begin celebrating Customer Service Week again. This time the festivities involved college staff from all of the departments on campus.

To ensure that everyone could participate, the event featured several activities that were repeated throughout the week. For example, the popular FISH! video was shown on Monday, Tuesday, and Wednesday in both morning and afternoon sessions.

And stress reduction training was presented on Monday and Thursday in both the morning and afternoon sessions.

Not only were participants informed and motivated, they were also entered into a prize drawing each time they attended an activity.

The week came to a close on Friday with a one-time only ice cream social complete with photo booth. Plenty of hats, sun glasses, and boas were available to create a special memento of the week.

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Reps Become Secret Shoppers

  By Celebration Stories and Ideas, Highlight Training

The highlight of the weeklong celebration at Cambrex Corporation was a special activity, which turned frontline reps into customers and gave them an opportunity to benchmark their service against other organizations.

Supervisor Tom Shifflett describes the benchmarking program as an eye-opening experience for the customer service team. Here’s how it worked:

Reps were divided into teams of two and given a list of items to purchase. Then, the entire department went to a local mall. But this was no ordinary shopping trip, as reps had to follow these rules:

  • Only one item may be purchased per store.
  • Each person on the team must purchase each item.
  • A salesperson must be consulted at each store.
  • A customer service evaluation form must be completed for each store.

Later, the entire team met to review their completed evaluation forms, to discuss areas where improvement could be made, and to determine lessons learned that they could transfer to their own operations.

While the Cambrex team chose to shop in the local mall, this eye-opening event could just as easily be adapted to telephone or online shopping.

And just in case you’re wondering what happened with all those items that were purchased — they were given to the reps as thank-you gifts!

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Travel Mug

Our Travel Mug is just right for the trip to the office or across the hall. This 16 ounce stainless steel and plastic mug features double-wall insulation to keep hot drinks hot and cold drinks cold. And the snap-tight lid with thumb-slide opening helps prevent spills. Each mug is 7″ tall.

After a breakfast break or a cake and coffee get together, send everyone back to their desks with a Travel Mug. It’s a practical memento of your celebration.

Note: Top-rack dishwasher safe. BPA free, FDA compliant, Prop 65 compliant.

Travel Mug