Remote celebrations have a lot in common with on-site events, but they can be a little more complicated.
Just like on-site celebrations, some last a single day, others are five full days of activities and recognition. No matter what you choose, the heart of your remote agenda is the Above & Beyond Gift Box. These colorful boxes are packed with gifts and delivered right to reps’ doors in late-September.
Here’s the agenda:
Two to three weeks in advance. Distribute Save the Date Cards to everyone who will be celebrating. Select a Remote Ready puzzle and a Remote Ready Activity for each day. (These are available in the Ready to Use section of CSWeek.com.)
Monday. Gather your group for an online kick-off. Thank reps for going Above & Beyond for customers, then count down to open the gift boxes. 10, 9, 8, 7 …
After everyone has oohed and aahed over their gifts, ask them to set up their work spaces and share a photo with the group leader.
Tuesday. Share work-space photos via your communication platform. Now, try to match the home office to its owner. “Who’s got that great desk lamp?” “Is that someone’s cat behind the monitor?” Sharing work spaces will spark a new level of team connection.
Wednesday. Ask everyone to sign on to a special presentation from your organization’s president or CEO. If everyone can’t join at the same time, record the presentation and make it available throughout the day.
Thursday. Start the day online with coffee and the Customer Service Week Getting to Know You activity. It’s a fun way to connect and learn more about each other.
Friday. Tally up the scores from all of the week’s puzzles and activities. Gather online to announce the first, second, and third place winners, and maybe a few special winners, such as “best effort” and “really doesn’t like puzzles.”
An expanded version of this agenda is online, along with celebration stories, and tips.