| Materials: | Decode the Quote sheets for each team member. A Customer Service Week Pen to use. |
| Notes: | Secret agents, spys, and other operatives use coded messages in their work. In this puzzle you must decode a scrambled customer service quotation to reveal the positive message from author Ralph Marston. Reward everyone who completes the puzzle with a Customer Service Week Scratch Off Card. |
| Puzzles/Solutions: | Decode the Quote sheets. Decode the Quote solution. |