Order & Payment Details

Early Bird discounts

Order by July 15, 2022 to take advantage of Early Bird savings. All discounts are taken automatically when you place your order.

Your order will ship in early August.

Here are your savings:

Merchandise Savings
$50 - $2,000 10%
$2,001 - $3,000 15%
$3,001 & over 20%

Contact information

Email: Customer Service Group
Phone: 1-973-265-2300 Monday through Friday
9 a.m. to 4 p.m. (ET).
Fax: 1-973-402-6056
Mail: Customer Service Group
36 Midvale Road, Suite 2E
Mountain Lakes, NJ 07046

Minimum order

A $49.95 minimum is necessary. This entitles you to all of the premium puzzles, activities, and printables at the CSWeek.com site.

Shipping and handling

Shipping charges
Delivery time

How to order

Online. Click the word Shop, which is always located at the top of the screen.
Phone. Call us Monday - Friday from 9 a.m. to 4 p.m. ET at 1-973-265-2300.
Purchase order
Methods of payment
Print a W-9 form
Federal tax ID number
Sales tax information

Shipping charges

We ship worldwide. After you have selected your celebration items, simply choose your “Country/Region” from the drop-down menu. Shipping charges will be calculated automatically on Canadian orders. For orders shipping elsewhere, you will be asked to provide your FedEx or DHL account number. The shipping charges will be billed to your account by the courier you choose. Be aware that orders delivered to destinations outside of the U.S. are often subject to fees, duties and taxes, which are the responsibility of the recipient.

All orders are subject to a $6.00 handling charge

Order Amount U.S. Alaska and Hawaii Canada
$50 to $100 $7.95 $37.50 $19.50
$101 to $150 $12.95 $42.50 $24.50
$151 to $200 $15.95 $48.50 $30.50
$201 to $250 $18.95 $55.50 $37.50
$251 to $300 $21.95 $63.50 $45.50
Over $301 8% of total 22% of total 17% of total

Delivery time

Orders are processed in the order in which they are received. The typical delivery time is five to 7 days depending on your location. Please note that Early Bird orders (placed by July 15, 2022) will ship in early August. Work from Home Gift Boxes and Stress Relief Gift Boxes will be delivered to remote staff in late-September.

Standard shipping

  • Applies to orders received by 1 p.m. Eastern time.
  • 3-7 business days via UPS including Alaska and Hawaii (plus 1-2 business days for processing).
    Monday through Friday delivery.
  • Starts at $7.95 (see Shipping Charges above).

Rush shipping

Rush shipping is available on request. All rush orders will be billed to the customer’s DHL, FedEx or UPS account. Please call for details 1-973-265-2300.

Methods of payment

We accept the following forms of payment:

VISA
Master Card
American Express
Discover
Check
Wire Transfer

Using a purchase order

Please fax (1-973-402-6056) or email (info@CSWeek.com) your completed purchase order. Your purchase order should include the item name, quantity, unit price, and total price for each item selected. If your order will be delivered to New York State or New Jersey, add applicable sales tax. Because the purchase order process is slow at some organizations, we strongly recommend following up with your accounting department on a regular basis.

Paying via check

Please make checks payable to Customer Service Group. All checks must be in U.S. dollars or equivalent and include all applicable sales tax and shipping and handling fees.

Paying via wire transfer

Please call (1-973-265-2300) or email (info@CSWeek.com) for details.

Sales tax

Sales tax is required for all orders shipping to New York State and New Jersey. If your firm/organization is tax exempt, please fax a copy of your certificate to 1-973-402-6056 or email info@CSWeek.com.

Federal tax ID number

Customer Service Group is a division of Alexander Communications Group. Our Federal Tax Identification Number is 13-2695269.

 

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