| Materials: | Beginning and End sheets for each team member. A Customer Service Week Pen to use. |
| Notes: | Consistency is the secret to this devious word puzzle. You see, each two-word pair describes a new word, but the new word begins and ends with the first and last letters of the pair. Pretty tricky. The last question on the puzzle sheet asks participants to create their own challenge. Gather these and share them with your team. Reward everyone who completes the puzzle with a Customer Service Week Scratch Off Card. |
| Puzzles/ Solutions: | Beginning and End sheets. Beginning and End solutions. |