Activities


Eye Relaxers


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Description Each day your staff interacts with customers, coworkers, and supervisors. Each of these interactions is a potential source of stress. This easy to teach activity will give reps a useful stress reduction exercise that they can use at any time. This activity was adapted from The Big Book of Stress Relief Games Book. Materials…Full content with purchase

 

Clear Communication


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Description This fun activity demonstrates the importance of clear communication and some of the pitfalls when instructions are ambiguous. This activity was adapted from The Customer Service Activity Book. Materials A jacket or sweater which buttons up the front Directions Ask the group to form a circle around you. You should be wearing the jacket.…Full content with purchase

 

How I Give Great Service


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Description This activity reinforces the idea that there are many ways to give great, personal service. Each participant uses the letters of their name to suggest service-oriented actions. This activity was adapted from the classic activity book, The Big Book of Customer Service Training Games. Materials Note Pads and Pens for each participant.Flip-chart or white board and…Full content with purchase

 

Split Personality


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Description This witty activity was developed by a customer service manager. Her goal was to help team members get to know each other while working from home. This activity requires Zoom or another collaboration platform. Materials None Directions Select a date for the activity. Ask reps to dress with special care on that day. They…Full content with purchase

 

Count Off


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Description This activity was adapted from the classic activity book, The Big Book of Virtual Teambuilding Games. In this activity, participants focus on communication skills and try to avoid talking over each other. The game can be played with local teams, remote teams, or hybrid teams via phone or collaboration platform. As the group struggles…Full content with purchase