Activities


Household Scavenger Hunt


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Description In this scavenger hunt, remote staff will compete to collect all of the items, snap a photo, and share with the entire team. This fun activity is so quick and easy you can host a new scavenger hunt each day of Customer Service Week. Materials None Directions This activity can be used over the…Full content with purchase

 

Getting to Know You


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Description This popular Customer Service Week activity provides an opportunity for team members to learn a little bit more about each other. When they do, stories are shared, bonds are formed, and cooperation and teamwork soar. Materials Getting To Know You QuestionnairePrizes for daily winners Directions A few days before Customer Service Week, ask each…Full content with purchase

 

Listening Skills


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Description This simple exercise will focus attention on the importance of active listening by illustrating how information can become lost or distorted. Materials Copies of the “story” for all observers Directions Have the group arrange their chairs classroom style or around a table. Assign five or six people to be the participants. The remainder will…Full content with purchase

 

Building Rapport


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Description This activity was adapted from the classic activity book, The Big Book of Customer Service Training Games. In this activity, participants practice picking up clues that can help them build rapport with customers. Building rapport, or creating a bond of trust, will help ensure productive relationships with customers. Materials A small gift for each…Full content with purchase

 

Comprehension Challenge


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Description One of the great enemies of good listening is a common tendency to assume that we know what the customer is going to say. When this happens, reps go on auto pilot and attempt to serve the customer without really understanding the issue. This simple exercise makes a very clear point about the need…Full content with purchase

 

Two-Way Communication


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Description This classic communication exercise illustrates the importance of two-way communication in a very visual and often humorous way. Materials 8-1/2" x 11" paper for each participant Directions Have participants arrange their chairs classroom style or around a table. Give each participant a sheet of paper. Ask them to close their eyes and follow your…Full content with purchase

 

Build a Web of Compliments


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Description In the busy service center it’s often easy to forget to make time for kindness. This activity encourages reps to recognize coworkers and create a literal web of compliments, which connects each individual to the team. Materials One ball of yarn for each team Directions This activity works best with teams of eight to…Full content with purchase

 

Scavenger Hunt


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Description In this traditional scavenger hunt, each team receives a list of items that they must collect. The team to collect all of the items in the least amount of time wins the challenge. Rather than simply preparing a list of items to gather, focus on objectives for your group such as, learning more about…Full content with purchase

 

Penny Wars


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Description This activity is based on the Penny Wars activity at Health Business Systems. The goal was to build teamwork while competing to raise the most money for a local charity. See the penny wars event in action. The activity lasts for five days so you can start on the Monday of Customer Service Week and…Full content with purchase