Activities


Match Up


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Description There are so many variations and so many ways to get to know team members with this simple matching game. If you have remote staff, it can be an effective way to include them in the celebration as well. The objective is for participants to match photographs to their coworkers. Popular match themes are…Full content with purchase

 

Chair Decorating


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Description Chair decorating contests have always been part of Customer Service Week celebrations. The activity allows enough flexibility to fit into any event and participants enjoy the camaraderie and creativity. In addition to decorating chairs many organizations decorate the entire work area as well. Click to see how Health Plan of the Upper Ohio Valley decorated with…Full content with purchase

 

CanStruction


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Description This activity is based on the CanStruction activity at Kansas City Life. The goals of the activity were to encourage teamwork, have fun, and collect much needed food for a local food pantry. Click to see how Kansas City Life combined teambuilding and community service. Materials Each team is responsible for providing the canned goods for…Full content with purchase

 

Cake Decorating, Nail it or Fail it!


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Description If your group loves the Netflix series Nailed It!, they will love this variation on the classic Customer Service Week Cake Decorating activity. As in the TV show, individuals or teams will work to recreate an elaborately decorated cake or cupcakes. Materials Each team will need a selection of items based on the specific design.Prizes…Full content with purchase

 

Cake Decorating


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Description This is a fun and creative activity that everyone enjoys. Teams are challenged to create a cake that is both delicious and represents the assigned theme. For example: “What service means to me,” “Our service mission,” “Celebrate Service™,” or simply “Teamwork.” Materials Each team will need the following items:Plain sheet cakeFrosting, assorted colorsIcing tubes,…Full content with purchase

 

Marshmallow Tower


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Description In this activity, teams are asked to make an exact replica of a tower, which has been created by the activity leader. Unfortunately, no one team will receive all of the materials that they need. As teams struggle to create the tower they will realize that by sharing materials they can all achieve a…Full content with purchase

 

Word Bingo


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Description Bingo is always popular and it’s perfect for customer contact centers because reps can play right at their desks. Materials Bingo CardsPrizes for the winnersCSW Scratchers for all participants Directions In each of the boxes, type a word or phrase your reps are likely to hear during the course of the day, such as…Full content with purchase

 

Answer the Question


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Description This activity was adapted from the classic activity book, The Big Book of Team Motivating Games. The objectives are to demonstrate the benefits of humor and to increase comfort within the team. Materials A small gift for each participant Directions Divide your group into teams of 10 to 20 people. When the teams are…Full content with purchase