Team Building

Description

This scavenger hunt was created for groups that are not able to leave their desks to gather items. Fortunately, it’s just as fun. Reps will search the dark corners of the work areas to find everything from an inspirational quote to a take out menu.

Materials

List of scavenger hunt items
A prize for the winner
CSW Scratch Off Cards for all participants

Directions

Distribute the Scavenger Hunt Sheets. Ask team members to locate each of the items and circle the name of that item on their Scavenger Hunt Sheet. Sample sheets have been provided along with a blank sheet if you prefer to make your own.

After the sheets have been turned in, tally the scores and award prizes.

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Description

This ice-breaker is sure to get people laughing and provide a fun introduction to a training session or luncheon.

Materials

A list of prompts

A prize for the winner
CSW Scratch Off Cards for all participants

Directions

Have your group arrange their chairs in a circle or around a table. Tables should include no more than eight people in order to involve everyone. For larger groups, simply add additional text to the story. And be sure to speed up when you read the final directions “left-right-left.”

Hand one person a small item such as a Squeezy Peezy Stress Ball. Ask the group to follow the directions and pass the ball as you share a brief story about Customer Service Week. The person holding the ball at the end of the story, wins the prize.

A Customer Service Week Tale

Last month I glanced at the calendar and right then and there realized that there were only a few weeks left until Customer Service Week. Since I like everything to be done just right, I was left with no choice but to start planning a special recognition event right away.

This year’s Customer Service Week theme is just right for our team. Because right here in our department we had lots of reps who make the Impossible Possible for our customers. With the theme in place, I called my good friend in accounting Sally Leftwich, “You’re right, you’re right,” she said, “it’s perfect.”

Now it was time to select the right decorations, plan the right activities, and make sure that all of the right people were invited.

When I finished planning I should have been left with a feeling of great accomplishment. There’s nothing like planning a special event for the right people. But instead I was left with a feeling that something was missing. Right then it hit me. We needed a fun ice-breaker to get the event started on the right note. I called Sally Leftwich and she suggested something she calls the left–right–left ice-breaker.

Congratulations if you’re holding the ball, you are the winner. Now, I’ve left the best for last, we have a lovely lunch waiting for us right over there.

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Description

Camera Roll is a fun new scavenger hunt, which is played with cell phones. Participants will search through their saved photos in order to find one that fits each prompt.

Materials

A list of prompts

A prize for the winner
CSW Scratch Off Cards for all participants

Directions

Have your group arrange their chairs in a circle or around a table. This activity works well for groups of five to 10 people.

Explain that the object of the game is to search your phone for a photo that matches the prompt. The first person to find an appropriate photo wins the round and holds up their phone for all to see. The person to win the most rounds, wins the game.

These fun prompts are likely to be on most rep’s phones:

• Show me a picture of a birthday or other holiday
• Show me a picture of a pet
• Show me a picture of a child or grandchild
• Show me a picture of your last vacation
• Show me a picture of something delicious
• Show me a picture of one of the people playing this game
• Show me a picture of something that makes you smile
• Show me a picture of the great outdoors
• Show me a picture of a sporting event or concert
• Show me a picture of something you considered buying

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Description

At the height of the pandemic, the J. Paul Getty Museum popularized this activity. It has continued to spark creativity ever since. The museum sent out a tweet asking people to recreate their favorite pieces of art using everyday household items. The images were shared via social media.

Materials

Common household items
Prizes for 1st, 2nd, and 3rd place winners
CSW Scratch Off Cards for all participants

Directions

Ask participants to recreate their favorite piece of art using items in their homes.

The original image and the new image should be submitted to the activity organizer via email or your communication platform.

Share the best artwork with everyone on the team. Announce the first, second, and third place winners or allow team members to vote for their favorites.

Resources

Share links to online museum art collections. Images in these collections may be downloaded and used for free.

Getty Museum
https://www.getty.edu/art/collection

Art Institute of Chicago
https://www.artic.edu/collection

National Gallery
https://www.nga.gov/collection.html

Share images from the Getty Museum to inspire your team.

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Description

This fun on-site game is perfect for encouraging people to mingle and get to know each other while completing the challenge.

Materials

CSW Scratch Off Cards for all participants

Directions

A few days before Customer Service Week begins, create a list of perfect food pairings. Write each item on a separate sheet of paper.

As each person arrives for the activity, tape one sheet of paper to their back. No peeking!

When the entire group has gathered, explain that each person has the name of a unique food item written on the paper on their back. The challenge is to discover what that item is and to find the person with their food pair.

Encourage people to mingle and ask each other questions to discover their food. The only rule in this game is that people may only ask YES or NO questions. Such as “Am I a frozen food?”, “Am I served at breakfast?”, “Am I sweet?”

As people find their pairs, they should remain together to chat and to make it easier for the remaining couples to meet.

Here are some sample food pairings to get started.

Bacon and eggs
Burger and fries
Cake and ice cream
Chips and salsa
Coffee and donuts
Cookies and milk
Grilled cheese and tomato soup
Macaroni and cheese
Peanut butter and jelly
Rice and beans
Salt and pepper
Spaghetti and meatballs

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Description

Minute to Win It challenges are perfect for on-site teams. They are quick, fun to complete, fun to watch, and there are endless possibilities.

As in the TV show, individuals or teams will complete challenges in under one minute.

Materials

Timers, watches, or phones with a stop-watch function
Prizes for 1st, 2nd, and 3rd place winners
CSW Scratch Off Cards for all participants
Additional materials will vary based on the challenges selected

Directions

Gather your team for a series of five or six quick challenges that involve dexterity, coordination, and problem-solving skills. Based on group size this may be an individual or a team activity.

Set up various “challenge stations” each with a separate activity. If possible have a supervisor or activity leader at each station to explain the rules and record the winners. Each activity must be completed in under one minute.

When everyone has taken a turn at each challenge, tally the winners and award prizes to the fastest individuals or teams.

Here are some sample challenges to get started.

Create your own. Challenges based on your products, services, or office procedures will be the most fun.

Stack ’em Up. Participants must stack 28 paper cups in a pyramid.

Paper Clip Chain. Link 50 paper clips in a chain.

Ticket Sorting. Print out 30 customer service tickets. Number them 1-25 and mix them up. Participants must stack them in numerical order.

Desk Dash. Participants must dash from the office door to their desks through a maze of office chairs, banker’s boxes, waste paper baskets, and coworkers with service questions (all questions must be answered). If you choose this activity, prepare questions in advance.

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Description

When we ship Customer Service Week materials, we use a lot of packing peanuts. That’s because we want to be sure that everything arrives in good condition. One of our long-time customers was looking for a fun and creative way to use the peanuts and shared this idea.

Materials

Packing peanuts
Water
Prizes for 1st, 2nd, and 3rd place winners
CSW Scratch Off Cards for all participant

Directions

Divide your group into teams of two to three people. Provide each group with a supply of bio-degradable packing peanuts. Our peanuts are made from corn starch so they decompose in water. They are fun, safe, and made in the U.S.

Explain that participants will have two days to create a sculpture made entirely from packing peanuts. Two days will provide enough time to bring in extra materials from home if wanted.

Announce a theme such as animals, seasons, or one of your organization’s products or services (this option can be very funny.)

Next, demonstrate how the peanuts stick together. Simply dip the end of one peanut in water and press it into another peanut. That’s it.

When the work is completed, invite the group to view all of the sculptures. Announce the first, second, and third place winners or allow the group to vote for their favorites.

Discussion

As you view each sculpture, ask the team to explain their work and the process they used to arrive at the design.

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