Description When we ship Customer Service Week materials, we use a lot of packing peanuts. That's because we want to be sure that everything arrives in good condition. One of our long-time customers was looking for a fun and creative way to use the peanuts and shared this idea. Materials Packing peanuts WaterPrizes for 1st,…Full content with purchase
Description This is an engaging and visual version of the popular Customer Service Week Getting to Know You activity. Materials Prizes for the winners. Directions Prepare a list of fun "yes" or "no" style questions for your team. You will need at least 10 questions. To begin the activity, ask everyone in your virtual meeting…Full content with purchase
Description A Meme contest lets individuals share their sense of humor and everyone share a good natured laugh. Materials See links listed below. Directions This activity is based on the Make Your Own Meme Contest at Blue Cross Blue Shield of Vermont. With a few simple steps, it will be a success in virtually any…Continue reading
Everyone knows and loves Mad Libs. Now you can play our customer service focused Mad Tips. They’re just as much fun but with a service twist. Use Mad Tips to start a training session, during an informal get together or anytime your group is ready for a good-humored laugh.
Mad Tip Sheet – New Team Member
Mad Tip Sheet – Customer Experience
A small gift for each participant to take away
This activity works best with teams of six to eight participants. Have each team arrange their chairs in a circle or around a conference table. Give one person the Mad Tips sheet and a pencil. This person is the team leader. Choosing an outgoing person for this role will add to the fun.
Next, the team leader will go around the circle and ask each person to fill in one of the blanks. The leader must not give any clues.
When the Mad Tip sheet has been completed the team leader will read the resulting service story aloud.
Dispersed teams can easily complete this activity using a video conferencing tool such as Zoom, Webex, or Google Hangouts.
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This witty activity was developed by a customer service manager. Her goal was to help team members get to know each other while working from home.
This activity requires Zoom or another collaboration platform.
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Select a date for the activity. Ask reps to dress with special care on that day. They should dress in appropriate office attire on the top and for a hobby or favorite activity on the bottom.
Next, call on each person individually to stand up and describe what they are wearing.
Reps will learn about each other’s interests and perhaps find some common ground.
Were you surprised by any of the split personalities in our group?
Has this sparked interest in trying a new activity yourself?
This activity suggests that we don’t have to be all business all of the time. How do you find balance between work and hobbies?
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This activity was adapted from the classic activity book, The Big Book of Virtual Teambuilding Games.
In this activity, participants focus on communication skills and try to avoid talking over each other. The game can be played with local teams, remote teams, or hybrid teams via phone or collaboration platform.
As the group struggles to stop talking over each other, they may realize that they need a system, such as speaking in alphabetical order by last name.
Some groups will come to this realization and decide on a plan. Others will not.
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The challenge is for the team to count up to the number of people on the team. For example, a team of 10 needs to count from one to 10. If two team members speak at the same time, the team starts from the beginning. When this happens, a different person must start the count-off.
Questions for groups that choose to collaborate:
How did you come to the decision to collaborate?
What became possible once you made the decision to work together?
Questions for groups that do not collaborate:
Why did you choose not to collaborate?
Was it a conscious choice or did it not occur to you?
What would have been possible if you had decided to work together?
In this scavenger hunt, remote staff will compete to collect all of the items, snap a photo, and share with the entire team. This fun activity is so quick and easy you can host a new scavenger hunt each day of Customer Service Week.
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This activity can be used over the course of one to five days.
For a five day activity, compile five lists of items to be collected, or use the sample lists below. The lists should include items commonly found in the home along with one or two tricky items.
Distribute the daily list via email or a collaboration platform and ask reps to share photos showing all of the items that they collect.
Photos should be displayed online for all to see. The real fun comes when people realize what they have in common, “We have the same shirt” and what’s different, “Where did you find that rotary phone?”
The winner is the person to find the most items over the course of the scavenger hunt.
Here are two sets of sample scavenger hunt items:
| Day 1 Elephant Hawaiian style shirt Seashell Spice that starts with the letter M Wedding photo | Day 1 Something in Customer Service Week blue The softest thing you own Something smaller than a penny Something with two ears Flowers or flour |
| Day 2 Cast iron skillet Feather Mercury thermometer Ribbon Rotary phone | Day 2 Something in Customer Service Week berry The last book you read Something round Something with four feet Knight or night |
| Day 3 House plant Record or video tape Salt shaker Slippers Train | Day 3 Something in Customer Service Week goldenrod Something sharp Something that makes you smile Something with a tail Mail or male |
| Day 4 Polka dots Postage stamp Red food Shell Six pins | Day 4 Something a little bit country Something fuzzy The sweetest thing you have Something with polka dots Pear or a pair |
| Day 5 Ball Funny socks Happy Birthday Pantry item with a 2018 expiration date (or older!) Rock | Day 5 Something a little bit rock and roll Something hot Something older than you are Something plaid Son or sun |
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