Team Building


Desk Top Scavenger Hunt

Description This scavenger hunt was created for groups that are not able to leave their desks to gather items. Fortunately, it's just as fun. Reps will search the dark corners of their desks to find everything from an inspirational quote to a take out menu. Materials List of scavenger hunt itemsPrizes for 1st, 2nd, and…Full content with purchase

 

Left-Right-Left Ice Breaker

Description This ice-breaker is sure to get people laughing and provide a fun introduction to a training session or group lunch. Materials A list of prompts A prize for the winnerCSW Scratch Off Cards for all participants Directions Have your group arrange their chairs in a circle or around a table. Groups should include no more…Full content with purchase

 

Camera Roll

Description Camera Roll is a fun scavenger hunt, which is played with cell phones. Participants will search through their saved photos in order to find one that fits each prompt. Materials A list of prompts A prize for the winnerCSW Scratch Off Cards for all participants Directions Have your group arrange their chairs in a circle…Full content with purchase

 

Recreate Famous Artwork

Description At the height of the pandemic, the J. Paul Getty Museum popularized this activity. It has continued to spark creativity ever since. The museum sent out a tweet asking people to recreate their favorite pieces of art using everyday household items. The images were shared via social media. Materials Common household itemsPrizes for 1st,…Full content with purchase

 

Find Your Perfect Match

Description This fun on-site game is perfect for encouraging people to mingle and get to know each other. Materials CSW Scratch Off Cards for all participants Directions A few days before Customer Service Week begins, create a list of perfect food pairings. Write each item on a separate sheet of paper. As each person arrives for…Continue reading

 

Minute to Win It

Description

Minute to Win It challenges are perfect for on-site groups. They are quick, fun to complete, fun to watch, and there are endless possibilities.

As in the TV show, individuals or teams will complete challenges in under one minute.

Materials

Timers, watches, or phones with a stop-watch function
Prizes for 1st, 2nd, and 3rd place winners
CSW Scratch Off Cards for all participants
Additional materials will vary based on the challenges selected

Directions

Gather everyone for a series of five or six quick challenges that involve dexterity, coordination, and problem-solving skills. Based on group size this may be an individual or a team activity.

Set up various “challenge stations” each with a separate activity. If possible have a supervisor or activity leader at each station to explain the rules and record the winners. Each activity must be completed in under one minute.

When everyone has taken a turn at each challenge, tally the winners and award prizes to the fastest individuals or teams.

Here are some sample challenges to get started.

Create your own. Challenges based on your products, services, or work procedures will be the most fun.

Stack ’em Up. Participants must stack 28 paper cups in a pyramid.

Paper Clip Chain. Link 50 paper clips in a chain.

Ticket Sorting. Print out 30 customer service tickets. Number them 1-25 and mix them up. Participants must stack them in numerical order.

Desk Dash. Participants must dash from the office door to their desks through a maze of office chairs, banker’s boxes, waste paper baskets, and coworkers with service questions (all questions must be answered). If you choose this activity, prepare questions in advance.

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Packing Peanut Art

Description

When we ship Customer Service Week materials, we use a lot of packing peanuts. That’s because we want to be sure everything arrives in good condition. One of our long-time customers was looking for a fun and creative way to use the peanuts and shared this idea.

Materials

Packing peanuts
Water
Prizes for 1st, 2nd, and 3rd place winners
CSW Scratch Off Cards for all participant

Directions

Divide your group into teams of two to three people. Provide each team with a supply of bio-degradable packing peanuts. Our peanuts are made from corn starch so they decompose in water. They are fun, safe, and made in the U.S.

Explain that participants will have two days to create a sculpture made entirely from packing peanuts. Two days will provide enough time to bring in extra materials from home if wanted.

Announce a theme such as animals, seasons, or one of your organization’s products or services (this option can be very funny.)

Next, demonstrate how the peanuts stick together. Simply dip the end of one peanut in water and press it into another peanut. That’s it.

When the work is completed, invite the group to view all of the sculptures. Announce the first, second, and third place winners or allow the group to vote for their favorites.

Discussion

As you view each sculpture, ask the teams to explain their work and the process they used to arrive at the design.

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Getting to Know You, Countdown Version (Remote ready)

Description

This is an engaging and visual version of the popular Customer Service Week Getting to Know You activity.

Materials

Prizes for the winners.

Directions

Prepare a list of fun “yes” or “no” style questions for your team. You will need at least 10 questions.

To begin the activity, ask everyone in your virtual meeting to hold up one hand with all five fingers extended. Next, the leader will ask each of the questions. If a participant can answer “yes” to the question, they put down one finger. The participant to put down all five fingers first is the winner.

Sample

Here are some sample questions to get you started:

  • Have you adopted a pet this year?
  • Do you know all of the words to “All I want for Christmas is You”
  • Have you run a marathon?
  • Do you have an old-school record player?
  • Have you visited more than three foreign countries?
  • Do you have more than one tattoo?
  • Have you made bread from scratch?
  • Can you say “thank you” in three languages?
  • Have you ever gotten a customer’s name horribly wrong?
  • Did you visit a national park this year?

Discussion

Make time at the end of the activity to dig into some of the responses. For example, “Everyone who adopted a pet. Tell us about who you welcomed into your home.”

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Meme Contest (Remote ready)

Description

A Meme Contest lets individuals share their sense of humor and everyone share a good natured laugh.

Materials

See links listed below.

Prizes for 1st, 2nd, and 3rd place winners
CSW Scratch Off Cards for all participants

Directions

This activity is based on the Make Your Own Meme Contest at Blue Cross Blue Shield of Vermont. With a few simple steps, it will be a success in virtually any workplace.

Choose six to eight photos that will spark ideas for your team. We recommend selecting photos from Creative Commons licensed material. These images are in the public domain. This means that you can share, use, and remix these images. Learn more and select images at: https://search.creativecommons.org

Ask participants to create one or more Memes using the photos provided. For inspiration, provide some recent popular Memes or the sample above from Blue Cross Blue Shield of Vermont.

To produce high quality memes, participants should use one of the following meme creators. These sites allow participants to upload the photo of their choice and to add their text to the image. Next they can email Memes to the activity organizer. Two popular sites for creating Memes are:

https://filmora.wondershare.com/meme-maker
https://www.kapwing.com/meme-maker

Finally, share the best Memes with everyone on the team. Announce the first, second, and third place winners or allow the group to vote for their favorites.

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Split Personality (Remote ready)

Description

This witty activity was developed by a customer service manager for her team. The goal was to help team members get to know each other while working from home.

This activity requires Zoom or another collaboration platform.

Materials

None

Directions

Select a date for the activity. Ask reps to dress with special care on that day. They should dress in appropriate office attire on the top and for a hobby or favorite activity on the bottom.

Next, call on each person individually to stand up and describe what they are wearing.

Reps will learn about each other’s interests and perhaps find some common ground. 

Discussion

Were you surprised by any of the split personalities in our group?

Has this sparked interest in trying a new activity yourself?

This activity suggests that we don’t have to be all business all of the time. How do you find balance between work and hobbies?

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