Description This simple game is easy to play but it will spark deep conversations among staff as they debate and get to know each other. There's no winner and no looser, just laughter. Materials List of "this or that" promptsCSW Scratch Off Cards for all participants Directions Invite the team to gather in a circle, either…Full content with purchase
Description We've taken the classic party game, "never have I ever" and re-imagined it as a fun way to build team spirit in the service center. Materials List of "never have I ever" promptsCSW Scratch Off Cards for all participants Directions Invite the team to gather in a circle, either seated or standing. Three or more…Full content with purchase
Description How well do team members know each other? Find out with this popular game, which has been adapted to the service environment. Materials List of "who's most Likely prompts"CSW Scratch Off Cards for all Directions Invite the team to gather in a circle, either seated or standing. Three or more people are required to play.…Full content with purchase
Description This scavenger hunt was created for groups that are not able to leave their desks to gather items. Fortunately, it's just as fun. Reps will search the dark corners of their desks to find everything from an inspirational quote to a take out menu. Materials List of scavenger hunt itemsPrizes for 1st, 2nd, and…Full content with purchase
Minute to Win It challenges are perfect for on-site groups. They are quick, fun to complete, fun to watch, and there are endless possibilities.
As in the TV show, individuals or teams will complete challenges in under one minute.
Timers, watches, or phones with a stop-watch function
Prizes for 1st, 2nd, and 3rd place winners
CSW Scratch Off Cards for all participants
Additional materials will vary based on the challenges selected
Gather everyone for a series of five or six quick challenges that involve dexterity, coordination, and problem-solving skills. Based on group size this may be an individual or a team activity.
Set up various “challenge stations” each with a separate activity. If possible have a supervisor or activity leader at each station to explain the rules and record the winners. Each activity must be completed in under one minute.
When everyone has taken a turn at each challenge, tally the winners and award prizes to the fastest individuals or teams.
Here are some sample challenges to get started.
Create your own. Challenges based on your products, services, or work procedures will be the most fun.
Stack ’em Up. Participants must stack 28 paper cups in a pyramid.
Paper Clip Chain. Link 50 paper clips in a chain.
Ticket Sorting. Print out 30 customer service tickets. Number them 1-25 and mix them up. Participants must stack them in numerical order.
Desk Dash. Participants must dash from the office door to their desks through a maze of office chairs, banker’s boxes, waste paper baskets, and coworkers with service questions (all questions must be answered). If you choose this activity, prepare questions in advance.
Return to Customer Service Week Activities
When we ship Customer Service Week materials, we use a lot of packing peanuts. That’s because we want to be sure everything arrives in good condition. One of our long-time customers was looking for a fun and creative way to use the peanuts and shared this idea.
Packing peanuts
Water
Prizes for 1st, 2nd, and 3rd place winners
CSW Scratch Off Cards for all participant
Divide your group into teams of two to three people. Provide each team with a supply of bio-degradable packing peanuts. Our peanuts are made from corn starch so they decompose in water. They are fun, safe, and made in the U.S.
Explain that participants will have two days to create a sculpture made entirely from packing peanuts. Two days will provide enough time to bring in extra materials from home if wanted.
Announce a theme such as animals, seasons, or one of your organization’s products or services (this option can be very funny.)
Next, demonstrate how the peanuts stick together. Simply dip the end of one peanut in water and press it into another peanut. That’s it.
When the work is completed, invite the group to view all of the sculptures. Announce the first, second, and third place winners or allow the group to vote for their favorites.
As you view each sculpture, ask the teams to explain their work and the process they used to arrive at the design.
