Description This popular Customer Service Week activity provides an opportunity for team members to learn a little bit more about each other. When they do, stories are shared, bonds are formed, and cooperation and teamwork soar. Materials Getting To Know You QuestionnairePrizes for 1st, 2nd, and 3rd place winnersCSW Scratchers for all participants Directions A few…Full content with purchase
Description In this traditional scavenger hunt, each team receives a list of items that they must collect. The team to collect all of the items in the least amount of time wins the challenge. Rather than simply preparing a list of items to gather, focus on objectives for your group such as, learning more about…Full content with purchase
Description This activity is based on the Penny Wars at Health Business Systems. The goal was to build teamwork while competing to raise the most money for a local charity. See the penny wars event in action. The activity lasts for five days so you can start on the Monday of Customer Service Week and you…Full content with purchase
Description There are so many variations and so many ways to get to know team members with this simple matching game. If you have remote staff, it can be an effective way to include them in the celebration as well. The objective is for participants to match photographs to their coworkers. Popular match themes are…Full content with purchase
Description Chair decorating contests have always been part of Customer Service Week celebrations. The activity allows enough flexibility to fit into any event and participants enjoy the camaraderie and creativity. In addition to decorating chairs many organizations decorate the entire work area as well. Click to see how Health Plan of the Upper Ohio Valley decorated with…Full content with purchase
Description This activity is based on the CanStruction activity at Kansas City Life. The goals of the activity were to encourage teamwork, have fun, and collect much needed food for a local food pantry. Click to see how Kansas City Life combined teambuilding and community service. Materials Each team is responsible for providing the canned goods for…Full content with purchase
Description If your group loves the Netflix series Nailed It!, they will love this variation on the classic Customer Service Week Cake Decorating activity. As in the TV show, individuals or teams will work to recreate an elaborately decorated cake or cupcakes. Materials Each team will need a selection of items based on the specific design.Prizes…Full content with purchase
Description This is a fun and creative activity that everyone enjoys. Teams are challenged to create a cake that is both delicious and represents the assigned theme. For example: “What service means to me,” “Our service mission,” “Above & Beyond” or “Out of This World Service.” Materials Each team will need the following items:Plain sheet…Full content with purchase
Description In this activity, teams are asked to make an exact replica of a tower, which has been created by the activity leader. Unfortunately, no one team will receive all of the materials that they need. As teams struggle to create the tower they will realize that by sharing materials they can all achieve a…Continue reading
Bingo is always popular and it’s perfect for customer contact centers because reps can play right at their desks.
Bingo Cards
Prizes for 1st, 2nd, and 3rd place winners
CSW Scratchers for all participant
In each of the boxes, type a word or phrase your reps are likely to hear during the course of the day, such as the names of your products or services. Each time a rep hears one of these words, he or she marks out that box. The first rep to mark out an entire row (vertically, horizontally or diagonally) shouts “Bingo” and wins the round.
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