Customers Recognize Reps

Many firms and organizations honor individual frontline reps during Customer Service Week. One popular way to do this is with peer-to-peer awards. Another method, which is gaining popularity, is to ask customers to recognize employees they feel provide exceptional service.

To celebrate Customer Service Week, South West Trains, which provides train service to the southwest of London, asked passengers to nominate a member of the staff who had made their travelling experience more enjoyable.

In all, over 1,000 customers sent in paper forms or went online to nominate almost 250 individual employees. Of these, 17 employees were selected to participate in an awards ceremony at which they met one of their nominators in person. An overall winner was also announced at the ceremony.

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