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The team at AliMed celebrated Customer Service Week 2012 with an Olympic theme that focused on fun and some powerful messages.

To begin, the entire department was divided into five cross-functional groups. Each group represented an Olympic ring and a core attribute of great customer service.

Each group created materials and activities to share their attribute with the entire team. They used word searches, crosswords, tip sheets in the form of bookmarks, and more. Each day, a different attribute was celebrated:

Monday — Red — Positivity
Tuesday — Black — Empathy
Wednesday — Blue — Integrity
Thursday — Yellow — Communication
Friday — Green — Problem Solving

In addition to the color days, there were daily activities including an awards ceremony for reps with Olympic-related categories such as the AliMed Sharp Shooter, the person who has “the quickest trigger finger on the phone and is always on target.”

Throughout the week, the Olympic Medal Leader Board showed each team’s medal count. Winning teams received raffle tickets, and prizes were awarded at the end of the week.

It’s true, the warmth of your smile really can be heard across the phone lines. So any Customer Service Week activity that reminds reps to smile is sure to be a success.

At Mile High Foods, Manager Jeanne O’Brien found a great way to focus on those wonderful smiles.

Here’s what the service team did:

Each customer service rep received a disposable camera and spent a week taking pictures of coworkers throughout the company. During Customer Service Week, those smiling faces were displayed in the lunchroom.

Everyone was invited to vote for their favorite photo in categories such as Most Contagious Smile, Most Sincere Smile, Upside-down Smile, and more.

Awards ranged from the appropriate wind-up chattering teeth to gift certificates.

The activity was a great success and Jeanne notes that, “Sometimes we all forget how important that smile is to our inner happiness and in providing internal and external service excellence.”

The Customer Service Week agenda from the Philadelphia Water Revenue Bureau is absolutely packed with activities, but two stand out as truly unique.

All week long, team members participated in activities such as treasure hunts, bingo, secret pals, daily quizzes, a pie-toss, and more. Reps were rewarded with “Bureau Bucks” which they used to bid on a wide range of items in the bureau’s silent auction on Friday.

Another highlight of the week was trading and collecting customer service All Star Trading Cards. Each trading card included a photograph of a team member on the front along with their All Star “stats” on the back.

Prior to Customer Service Week, each employee had provided information about themselves along with their personal motto for the card.

During the week, each employee received a pack of five cards. They were encouraged to get together to trade and collect the cards. As manager Phyllis Chase tells us, “Trading proved to be an exciting activity and helped to introduce employees that may not have otherwise known one another.” All Star Cards also played a role in earning Bureau Bucks. At activities throughout the week, an organizer might announce, “If you have a Phyllis Chase All Star Card, you’ve just won 50 Bureau Bucks.”

Finally, Phyllis tells us that the entire budget for this event for 250 people comes from the fund-raising efforts of the bureau. Beginning in January the bureau hosts two events per month. The events both raise funds and keep morale and team spirit high throughout the year.

Some of the many fund-raisers include:

• 50-50 raffles
• Two casino trips per year
• Pretzel and water ice sales in the summer
• An ice-skating party in the winter
• A candy sale, and more.

A portion of the funds raised are also donated to a local emergency shelter.