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Customer Service Week Social Media Resources

You’re celebrating Customer Service Week because of your organization’s commitment to service excellence. Use these social media resources to spread the word.

Whether you post, tweet, or blog, let your followers know that you are participating in this international event. It’s also the perfect time to share your service mission or vision statement, and to publicly recognize your frontline staff.

Here’s how:

The official Customer Service Week hashtags are #Above&Beyond, #CustomerServiceWeek2024 and #CSWeek2024.

Sample tweets

  • Every department, every location, every shift. @CompanyName we go #Above&Beyond for our customers everyday. Happy Customer Service Week. #CSWeek2024
  • When the going gets tough, the dedicated customer service professionals @CompanyName are here to help. We honor each and every one of them during #CustomerServiceWeek2024
  • Happy to be celebrating #CustomerServiceWeek2024 with our dedicated service team. These folks go #Above&Beyond for our patients everyday.
  • During #CustomerServiceWeek2024 our service teams are celebrating their commitment to going #Above&Beyond for all 41,897 of our citizens.

Sample posts

  • During Customer Service Week, we are recognizing our outstanding service team. In the photo, you’ll see Alicia Storrs receiving the award for rep “Most Likely to be Adopted by a Customer.” #CustomerServiceWeek2024
  • Today Senior Vice President Tom Thompson celebrated Customer Service Week 2024 by discussing the organization’s ongoing focus on service excellence. Hear his motivating address at http://www.XYZ
  • We did it! As part of our annual Customer Service Week celebration, our dedicated customer service team raised $1,040 to support the work of the ABC food pantry. Learn more about the pantry at http://www.XYZ
  • This morning 319 service professionals in our Bethesda office signed the Customer Service Week pledge. I am proud and honored to work with this team of service professionals. CustomerServiceWeek2024

Sample shoutout posts

Post a shoutout highlighting the service stars on your team. This is a wonderful way to show off your team to customers, coworkers, and senior management. There are three popular types of shoutout posts:

  1. The relationship builder. Include a few fun facts that make reps seem more human and approachable. Consider things like the number of years with the company, favorite thing about customer service, pets and their names, and more.
  2. The testimonial. Set your reps apart as service experts. Gather praise from all of your channels and share.
  3. The mission. Build relationships with customers. Ask reps to explain why customer service matters to them.

Each post should also include the a high quality photo of the team member, your organization name or logo and the Customer Service Week logo.

Social media image

The following logo may be used in social media for Customer Service Week 2024. Link to CSWeek.com.

The shape, colors, and typeface used in the Customer Service Week logo were carefully selected. You may not stretch, condense, reshape, change the colors, or alter the logo in any way.

Download Social Media logo. Link to CSWeek.com.

Customer Service Week Downloads – Free with Your Order

These handy downloads make it easier than ever to celebrate Customer Service Week. And best of all everything is coordinated with the 2024 Customer Service Week colors, theme, and logo.

New downloads will be added in the months leading up to Customer Service Week. To receive announcements, sign up for free eMail Bulletins.

Okay, let’s get started

If the name of the download is BLUE, just click to view.

If the name of the download is BLACK you must login to your account. You will have an account if you have purchased celebration materials or Access to Ready to Use Materials this year.

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Purchase Decorations, Gifts, and Stress Relievers
Purchase Access to Ready to Use Materials only

Printables

  • Agendas (Type your text and print or share)
  • Candy Bar Wrapper (2 designs)
  • Cupcake Topper (3 designs)
  • Customer Service Week Virtual Backgrounds
  • Gift Tags
  • Invitations (Type your text and print or share)
  • Save the Date Cards (2 sizes)
  • Table Tents (Type your text and print)
  • Treat Tags
  • Virtual Backgrounds (4 designs) NEW!

Ready-to-Use Downloads Are Here

  By Bulletins

The Customer Service Week website has been updated with all new Above & Beyond celebration downloads.

Downloads are available when you place your order. They are digital files (PDFs) that you may print or distribute electronically. The downloads include:

Candy Bar Wrappers. Print, fold, and tape to turn a regular candy bar into something special. The wrappers say, “Life is sweet when you go Above & Beyond.”

Cupcake Toppers. Turn ordinary cupcakes into Customer Service Week cupcakes with these toppers in three coordinating designs.

Treat Tags. Perfect for packaged goodies and treats. Each tag says, “It’s such a treat having you on our team!”

Agenda forms. Just type your agenda and print or distribute electronically.

Virtual Backgrounds. If you’re hosting online team activities, you’ll love using the colorful virtual backgrounds during Customer Service Week.

And, of course, we have Gift Tags, Invitations, Save the Date Cards, and Table Tents all with the Above and Beyond theme.

So go ahead, place your order, take advantage of the Early Bird Discounts, and get access to all of the downloads.

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Customer Service Week History and Background

Customer Service Week is an international celebration of the importance of customer service and of the people who serve and support customers on a daily basis.

Customer Service Week started in 1987.

A high point in the week’s long history came in 1992 when the U.S. Congress proclaimed Customer Service Week a nationally recognized event, which is celebrated annually during the first full week in October. (See the full proclamation below.)

For 37 years, CSWeek.com has been the official sponsor of Customer Service Week and has provided how-to information, celebration materials imprinted with the Customer Service Week logo, and inspiration from thousands of service and support professionals who share their celebration stories, plans, and ideas.

Over the years, thousands of companies across the United States and around the globe have celebrated Customer Service Week. They represent leading financial, healthcare, insurance, manufacturing, retailing, hospitality, communications, nonprofits, and educational organizations, as well as government agencies, and others.

Last year, they represented all 50 U.S. states and over 60 countries. Click to see some of the many organizations celebrating Customer Service Week.

Share the Customer Service Week background and history with your team during Customer Service Week.

Customer Service Week Proclamation

In a thriving free enterprise system such as ours, which provides consumers with a wide range of goods and services from which to choose, the most successful businesses are those that display a strong commitment to customer satisfaction. Today foreign competition as well as consumer demands are requiring greater corporate efficiency and productivity. If the United States is to remain a leader in the changing global economy, highest quality customer service must be a personal goal of every employee in business and industry.

A business built on customer service understands and anticipates the customer’s needs. It designs goods and services to meet those needs and builds products that perform to customer expectations. It then packages them carefully, labels them correctly, sells them at a fair price, delivers them as scheduled, and follows up, as necessary, to satisfy the customer. This kind of commitment to service leads to customer loyalty and to genuine improvements at the bottom line.

A business will do a better job of providing high quality goods and services by listening to its employees and by empowering them with opportunities to make a difference. Customer service professionals work in the front lines where a firm meets its customers; where supply meets demand. With responsive policies and procedures and with simple courtesy, customer service professionals can go a long way toward ensuring customer satisfaction and eliciting the next round of orders and purchases.

The Congress, by Senate Joint Resolution 166, has designated the week of October 4 through October 10, 1992, as “National Customer Service Week” and requested the President to issue a proclamation in observance of this week.

NOW, THEREFORE, I, GEORGE BUSH, President of the United States of America, do hereby proclaim the week of October 4 through October 10, 1992, as National Customer Service Week. I invite all Americans to observe this week with appropriate programs and activities.

IN WITNESS WHEREOF, I have hereunto set my hand this eighth day of October, in the year of our Lord nineteen hundred and ninety-two, and of the Independence of the United States of America the two hundred and seventeenth.

George Bush

What is the 2024 Customer Service Week Theme and Logo?

The official 2024 Customer Service Week theme is Above & Beyond.

It’s an important message that will inspire your staff during Customer Service Week and throughout the year.

The theme is colorfully illustrated in a berry, goldenrod, azure, and midnight blue logo which appears on everything you need to celebrate.

This year we invite your service and support staff to go Above & Beyond for customers.

Your responsibility as a celebration planner

The Customer Service Week logo is the symbol that gives the week a distinctive and recognizable image.

As a celebration planner, you are part of the Customer Service Week image-building process. We rely on you to ensure that the logo is not used in any way that diminishes its value, impacts negatively on the program, or violates trademark law.

The logo may NOT be reproduced on posters, banners, balloons, or any dimensional items such as gifts, rewards, and stress relievers.

The logo may be used in the following ways:

  • Posted to your company internet site, intranet site, or social media sites to announce the week and your participation.
  • Printed in your company publications to announce the week and your participation.
  • Printed on limited materials used during your celebration. This includes invitations, agendas, and announcements.
  • Included in emails to announce the week and your participation.
  • Incorporated into baked-goods served during your celebration. This includes cakes, cookies, and cupcakes.

Customer Service Week logos

By downloading these logos, you agree to the above terms and conditions of use.

The shape, colors, and typeface used in the Customer Service Week logo were carefully selected. You may not stretch, condense, reshape, change the colors or alter the logo in any way.

All other uses are strictly prohibited.

Take a World Tour

  By Celebration Stories and Ideas, Focus on Fun

The team at Masterbrand Cabinets celebrated Customer Service Week with a trip around the world. Well, okay they really did it all without ever leaving home. But what a trip it was …

The week began with associates traveling to the MBCI (Masterbrand Cabinets, Inc.) Airport where they were greeted by supervisors who handed out passports, itineraries, and snacks for the journey.

Each day, associates returned to the airport where they boarded a “Unite All Airlines” flight to their destination. They received a goodie bag with items for their trip, enjoyed a lunch of regional specialties, and played travel and location themed games. Here are the details:

  • Monday — Flight to Mexico. Each associate received a goodie bag containing a stress relief ball, Mexican jumping beans, and candy. Lunch included tacos, chips, and salsa. And the games included pin the flag on Mexico, ring toss in which rings were tossed onto a cactus, a memory game in which associates were shown travel-sized items for 15 seconds and asked to recall as many items as possible.
  • Tuesday — Flight to Hawaii. As associates arrived at the airport, they were greeted with a traditional Hawaiian lei and a goodie bag filled with candy, sea shells, and a bottle of bubbles. Lunch featured Hawaiian pork sandwiches. And the games included pin the flag on Hawaii, a timed hula hoop contest, and a golf putting challenge.
  • Wednesday — Flight to China. At the airport, associates received Chinese take-out boxes filled with goodies such as chop sticks, a compass, and candy. Lunch included egg rolls and various lo mein dishes. And the games featured ping-pong, a suitcase packing game, and a timed game that involved putting various objects into a take-out container box using chopsticks.
  • Thursday — Flight to France. Each associate received candy and a stress-relief toy for the journey. They enjoyed a lunch of croissant sandwiches and non-alcoholic Champaign punch. The day’s games included a French history quiz, pin the flag on France, and a painting contest.
  • Friday — Flight to New York. To wrap up the week, associates visited the Big Apple. At the airport they received a top hat filled with candy and a stress-relief ball shaped like an apple. The day’s meal included New York-style pizza and cheese cake. Games of tacky tourist, pin the flag on New York, and an adaptation of the television show Cash Cab rounded out the celebration.
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Certificate of Appreciation (Download)

Show your appreciation to staff, other departments, and individuals with these 8-1/2″ x 11″ certificates.

The Certificate of Appreciation is provided as an editable PDF file. You may customize and print as many copies as you need.

Simply enter the recipient’s name, the giver’s name, and the date. Then print directly to your own printer.

The text on the Certificate reads:

“In appreciation of your outstanding commitment to quality service and customer satisfaction.”

Certificate of Appreciation

Customer Service Week Ideas – Celebrate Wherever Your Team is Working

Customer Service Week agendas for remote and on-site celebrations.

Some people will celebrate with games, activities, and recognition each day. Others will opt for a smaller event. Whatever suits your needs, you’ll find lots of ideas at the CSWeek.com website. To get started, here are two sample agendas. One is for an on-site celebration and the other is for a remote celebration. Use these as the framework for your event and add ideas and inspiration from the 18 Best Customer Service Week Tips and from the large collection of celebration stories from leading customer-focused organizations.

Your remote celebration agenda

The Above & Beyond Gift Box is at the heart of your remote celebration. We deliver these colorful boxes, packed with gifts, right to reps’ doors in late-September. You may also create a custom gift box for groups of 50 or more. Please call or email for details.

Two to three weeks in advance. Email Save the Date Cards to everyone on your team.

Alert them that a special gift is headed their way. But warn them not to open the box. When your gifts arrive, the message will be reinforced. The colorful gift boxes include the words, “Do Not Open Until Customer Service Week.”

One week in advance. Distribute agendas. This helpful reminder will ensure that everyone is available and ready to celebrate. Our editable agenda forms match everything for your celebration.

Monday. Gather your group for a Zoom meeting. If your group is large, set up calls for individual teams with their supervisors or team leaders at staggered times. Before the festivities begin, upload one of the Customer Service Week virtual backgrounds.

Thank reps for going Above & Beyond for customers, then count down to open the gift boxes. 10, 9, 8, 7 …

After everyone has oohed and aahed over their gifts, ask them to set up their work spaces and share a photo with the group leader.

Tuesday. Share work-space photos via Zoom, Webex, GoToMeeting or another communication platform. Now, try to match the home office to its owner. “Who’s got that great desk lamp?” “Is that someone’s cat behind the monitor?” Sharing work spaces will spark a new level of team connection.

Wednesday. Ask everyone to sign on to a special presentation from your organization’s president or CEO. If everyone can’t join at the same time, record the presentation and make it available throughout the day.

Thursday. Start the day with a fun activity like Split Personality or the Meme Contest.

Friday. Tally up the scores from all of the puzzles, activities, and treasure hunts. Gather online to announce the first, second, and third place winners, and maybe a few special winners, such as “best effort,” and “really doesn’t like puzzles.”

Monday after Customer Service Week. Combine the work-space photos and scavenger hunt photos that were contributed during the week and create a collage to share with everyone as a reminder of the celebration.

Your on-site celebration agenda

This celebration includes recognition activities, team-building activities, and lots of fun. The agenda can be expanded with our pre-planned activities and with ideas from past celebrations.

Two to three weeks in advance. Distribute Save the Date Cards to everyone who will be celebrating.

Friday before Customer Service Week. Distribute agendas for the coming celebration. Decorate the customer service department and the entire organization with Posters, Pennants, Banners, and Balloons.

Monday. Start the week with a kick-off breakfast. Take a few moments to ask all participants to sign the annual Customer Service Week Pledge. This provides an opportunity to discuss the importance of the week, the meaning of the week’s theme and logo, and for everyone on your team to recommit themselves to customer service. Send everyone back to their desks with a memento of the event.

Tuesday. Bring everyone together for a pot-luck or catered lunch, then break up into smaller groups for team-building activities like our Build a Tower, CanStruction, or Team Ball.

Wednesday. Encourage a little friendly competition with a Scavenger Hunt, Penny Wars, or Chair Decorating Contest. Or host a stress relief activity. Turn the breakroom into a peaceful oasis, serve healthy spa snacks, try the 10-Second Stress Test, practice yoga and deep breathing techniques, and send everyone back to their desks with their own Rocket Stress Ball or Mini Zen Garden.

Thursday. Focus on recognition with our Peer to Peer and Web of Compliments activities. And roll out the red carpet with a special cupcake and coffee break complete with Customer Service Week Table Tents and Cupcake Toppers.

Friday. Host a wrap-up party. Provide a catered lunch or pot luck to end the week on a high note. This is the time to reflect on the special celebration the team has shared, to thank all of the people who gave their time and energy to make the week a success, and to make your final prize awards.

Customer Service Week Testimonials

We couldn’t be more proud!

Following are some of the many kind comments and testimonials we’ve received from people who use official Customer Service Week products and information from our website.

Love the website
Product and service testimonials
Benefits of celebrating


Love the Website

“Your website is the best. It has all the information and ideas needed to celebrate Customer Service Week in style. This is the first time I have used your site and I will be using it again next year.”

Christa All
McLane Company

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“Your company sure makes this celebration easy with all of the fun, free materials. We are using almost every one of them this year.”

Amy Hopkins
Grand Traverse Resort and Spa

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“I have turned to you for Customer Service Week activities and themes for 10-11 years. A great resource! I really appreciate you and your terrific customer service as well. Thank you!”

Jennifer Reyes
Iron Mountain

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“You have an amazing website, which is very helpful when planning, organizing, and coordinating our celebrations. Thank you.”

Sarah Gamble
Biogen

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“I coordinate the Customer Service Week celebration for my office and this was the first time I used your site and materials. I loved everything that I purchased and all of the extras that I was given as a bonus! It was money well spent. After years of winging it, it was nice to get some great ideas for games and decorating.”

Paula Moore
Progressive Insurance

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“This was my first year involved in planning our celebration. Your website is great — easy to navigate! Delivery is prompt and it is easy to track orders.”

Tari Rorvik
LAN International

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Products and Services from CSWeek.com

“I am so impressed with the customer service of this company and would recommend you to anyone in the market for Customer Service Week items! Thank you for your high quality of products, your professional service over the phone, the speediness of the delivery, and for the wide selection.”

Julie Therriault
Home State Health

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“You have hands down the best customer service I have ever experienced. “

April Daniels
Lenel

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“Thank you for the myriad products available at every price point. Your materials are quality products.”

Michele Kaufman
Modivcare

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“This is a great program. I love all the materials that are available. And the customer service I received from you was over the top and most appreciated!”

Cathy Lookingbill
AIG

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“I loved the materials we ordered. Everything was high quality and the balls were a huge hit. I would highly recommend your services to any company. There are times when you order items from other companies and when they come in, they are half the size you expected and the quality is very poor. When your items came in, I was amazed at the actual size and the quality was excellent.”

Christine Van Wieren
Farmers Insurance Group

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“I received the materials for our upcoming week’s festivities and wanted to thank you once again for your courteous and prompt service. You have secured a repeat customer.”

Lauren Mott
Charter Communications

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“The easy ordering and on time delivery made my job much easier. The department looked great and we received numerous compliments.”

Carolyn Brown
Nissan Finance

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“The customer service rep who took my order was very courteous and efficient. I was also very pleased with the quick turnaround. “

Holly Lukas
American Express

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“Everything we ordered from you this year has been a huge hit! We started our day yesterday by signing the pledge, and it was all uphill from there. Many thanks!”

Ann Marie Thornhill
International Paper

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“This is our third year celebrating Customer Service Week and our employees say that it just keeps getting better. Thank you for all of your assistance in helping us create an atmosphere of celebration
and appreciation.”

Jennifer Lauth
ABE Services

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“This was our first year taking part in Customer Service Week, as a result, we organized much of the celebration, including the order at the last minute. I found your site very helpful. Also the sales rep I spoke with was exceptional in the service she provided. She even gave me a courtesy call to remind me of the deadline for shipping to ensure I got my materials on time.”

Petula McIntosh
Stewart Title Guaranty

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“I wanted to take the time to thank you for everything you did to get my T-shirt order here on time. I received them yesterday and they are perfect.”

Isabel Iglesias
Bluefire Insurance

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“Your company is by far the best company I have ever dealt with in terms of customer service. The ‘Mary’s’ are great! Your follow through is outstanding. I appreciate it very much and will attempt to implement some of what I experienced with you for our customers. Thank you!”

Mary Le Loper
Insignia Systems

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“I always appreciate the wonderful service that you provide year after year. You keep me on task with making sure I have enough planning time with your emails and the ideas you give are great. Thanks so much for making customer service your priority!”

Teresa Shirley
Atlanticus

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“I appreciate all your new ideas and items. It keeps it fresh each year. Thank you. ”

Mary Chessen
Crystal Farms

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Benefits of Celebrating

“This is a celebration that our associates enjoy very much every year. It is great to see all the smiles and hear all the praise for a company that cares this much about its associates.”

Annette Springer
Agero

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“I love celebrating this week and recognizing each employee’s talent and contributions! It is a great way to re-engage disengaged employees, to show appreciation for those who many not receive feedback as often as they wish, and to have fun.”

Anne Jacobs
Stirling Benefits, Inc.

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“It was a great opportunity to bring together several new employees with our more senior employees. It created a unifying atmosphere and definitely was a morale booster.”

Lisa Campbell
Healthy Living Medical Supply

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“It’s great to celebrate Customer Service in the organization. Somehow colleagues tend to forget how much work customer service does for the business and how often we are a key differentiator in the market. A great week indeed!”

Michael Pedersen
DHL Express

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“My company has been celebrating Customer Service Week since 1993, and it is a big part of our culture. We use the week to show employee appreciation, promote employee welfare, and increase awareness of quality and service — All in the spirit of fun.”

Victoria Reed
Specialized Association Services

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“What a great morale booster for any busy organization.”

Anna Loll
Piovan North America

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“It is a fabulous program. This is our third year participating and I believe it was our most successful. It starts conversations between people who do not usually interact with each other. It builds lasting relationships. This year we invited internal customers for the first time. They were very appreciative and I believe that strengthened our connection with them. ”

Nancy Webb
City of Irving

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“The whole week was a success, people really enjoyed that their managers took the time to plan a celebration for them.”

Ellen Stockman
Lexmark Canada

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“It is a great opportunity to recognize the efforts used to provide great service and to show we value those contributions.”

Vicki Chia
Aureon

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“Last year was our first celebration of Customer Service Week. Our employees enjoyed it thoroughly and eagerly anticipated this year’s celebration. Thanks for helping us show appreciation for all that our employees do.”

Bob Wood
Roland Corp.

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“I got Customer Service Week started with my company just last year and it’s really taken off! Morale shoots way up, everyone gets refreshed on their service skills, and now our other business units want to find out about it for their locations!”

Cathy Angelo
Ryder Transportation Services

More Customer Service Week testimonials appear throughout the website.

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Customer Service Week Frequently Asked Questions

Following are answers to your frequently asked questions about Customer Service Week and the Customer Service Week program. Click the subject headings below to view questions and answers. Links throughout will guide you to additional information.

If you need more information, please contact us.

Phone: 1-973-265-2300, Monday through Friday, 9 a.m. – 4 p.m. (ET).
Email: Customer Service Group, 24 hours a day, seven days a week.

About the week
Celebration items
Discounts
Ordering
Payment
Delivery

Teams celebrate Customer Service Week during the first full week in October.

Questions about Customer Service Week

Q. When is Customer Service Week?

A: Customer Service Week is celebrated annually during the first full week in October. Following are the dates for the next five years:

YearDates
2024October 7 – 11
2025October 6 – 10
2026October 5 – 9
2027October 4 – 8
2028October 2 – 6

Q. What is Customer Service Week?

A. Customer Service Week is an international celebration of the importance of customer service and of the people who serve and support customers on a daily basis.

Customer Service Week started in 1987.

In 1992 the U.S. Congress proclaimed Customer Service Week a nationally recognized event, which is celebrated annually during the first full week in October.

Since 1991, the Customer Service Group has sponsored the official Customer Service Week program and the CSWeek.com site. The group provides how-to information; celebration materials imprinted with the official Customer Service Week logo; and inspiration from the hundreds of service and support professionals who share their celebration stories, plans, and ideas.

Q. Who celebrates Customer Service Week?

A. Each year, thousands of organizations across the United States and around the world celebrate Customer Service Week. They represent leading financial, healthcare, insurance, manufacturing, retailing, hospitality, communications, nonprofits, and educational organizations, as well as government agencies, and others.

Last year, they represented all 50 U.S. states and over 60 countries. See some of the many organizations that celebrate Customer Service Week on the Who Celebrates? page

Q. How can I celebrate Customer Service Week?

A. Different organizations celebrate in different ways with everything from elaborate weeklong extravaganzas to simple cake-and-coffee breaks. See our 18 Best Customer Service Week Ideas and Tips to get started.

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Questions about our celebration items

Q. What is the official 2024 Customer Service Week logo?

A. The official 2024 Customer Service Week theme is Above & Beyond.

It’s an important message that will inspire your staff during Customer Service Week and throughout the year.

The theme is colorfully illustrated in a berry, goldenrod, azure, and midnight blue logo which appears on everything you need to celebrate.

This year we invite your service and support staff to go Above & Beyond for customers.

Q. Can I imprint the Customer Service Week logo on my own materials?

A. No. The Customer Service Week logo is a trademark of the Customer Service Group. Federal law, and good business practices, prohibit reproduction in any form or by any means. For further information, visit the Logo Page.

Q. Can we get our company name imprinted on the products we purchase?

A. Custom imprinting is available on a limited basis. Please contact us to discuss your needs. Full contact information is at the top of the page.

Q. Many of your items are packaged in quantities of five or 10, I only have four reps in my group, what should I do?

A. We cannot break up packaged items. Instead we suggest that you use the extra items throughout the year for new hires or as gifts for employees in other departments.

Woman shows off her Customer Service Week gift.

Q. What is the flying time of your balloons?

A. We recommend ordering our Foil Balloons if you are planning to inflate the balloons with helium and use them all week. The flying time on Latex Balloons averages 12 to 14 hours.

You may extend the life of helium-filled latex balloons with Ultra Hi-Float, which is available at many party supply stores.

Q. Can I get a sample of an item before I order?

A. We are unable to send samples. But rest assured, our goal is your 100% satisfaction. If you are not completely satisfied with your celebration materials simply return them before September 20, 2024 for an immediate replacement or credit.

Q. Can you recommend Customer Service Week gifts?

A.  A good rule of thumb is to select gifts with the Customer Service Week logo. This ensures that the event theme and positive message will remain in sight long after the official celebration has ended. Customer Service Week gifts fall into six basic categories:

Essential Workplace Gifts. Every workspace should be comfortable, organized, and filled with helpful tools, fun stress relievers, and fresh, blooming plants.

Fun Fidgets & Stress Relievers. One of our most popular categories of Customer Service Week gift is Fun Fidgets and Stress Relievers. These gifts are entertaining, relaxing, and most importantly they show that the giver understands and empathizes with the stress of the frontline service job.

Break Time Gifts. Keep your team refreshed and hydrated with Lunch Bags, Travel Mugs, Flip-Straw Bottles, and more.

Team Spirit and Recognition. Customer Service Week, is the time to wear, share, and recognize team spirit with Logo Pins, Lanyards, and Wristbands. You can also reward team members who embody team spirit with Certificates of Appreciation, Thank You Cards, Service Awards, and more.

Remote Staff. Send the fun and recognition of Customer Service Week home with our Above & Beyond Gift Box. Or create your own gifts with signature shipping boxes and gifts from CSWeek.com.

All of the gifts at CSWeek.com feature the official Customer Service Week logo.

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Questions about discounts

Q. Do you offer discounts?

A. Yes. We offer the following Volume discounts on orders received by September 6, 2024.

Discounts

The Early bird discounts have ended for this year’s celebration. But it’s not too late to order your Customer Service Week decorations, gifts, rewards, stress relievers, and more.

Questions about ordering

Q. How do I place an order?

A. Choose one of the following options for easy ordering.

  1. Online. Click the word Shop, which is always located at the top of the screen.
  2. Phone. Call us Monday through Friday from 9 a.m. – 4 p.m. (ET) at 1-973-265-2300.
  3. Submit a purchase order. Learn more.
Women receive gift basket during Customer Service Week.

Q. Can I make changes to my order after it has been submitted?

A. Orders cannot be changed online once they have been submitted. In most cases, however, if you call us immediately at 1-973-265-2300, we will be able to make the change.

Q. Will I get an order confirmation?

A. Yes, once you submit your order online, you will automatically receive an email confirmation. Remember you must provide the correct email address to receive the confirmation. So, please take an extra moment to double check this information before submitting your order.

Also, please add our email address, info@csweek.com, to your company’s “Safe-Sender List” to ensure delivery of your confirmation.

Q. Can I place an order from outside the U.S.?

A. Yes, after you have selected your celebration items, simply choose your “Country/Region” from the drop-down menu. You will be asked to provide your FedEx, DHL, or UPS account number. The shipping charges will be billed to your account by the courier you choose. Be aware that orders delivered to destinations outside of the U.S. are often subject to fees, duties, and taxes, which are the responsibility of the recipient.

Q. What is the last date I can order and still receive my materials in time for Customer Service Week?

A. We will continue to accept orders as long as supplies last, but after September 20, 2024, express shipping charges may apply.

Q: I need to return something. What should I do?

A: If you are not completely satisfied you may return your purchase for a replacement or credit.

To replace: Please notify us within 10 days of receipt for an immediate replacement.

To return: If you are not completely satisfied with your purchase you may return it within 10 days and before September 20, 2024. Returns totaling $250 or more and returns made after September 20 are only permitted with the express approval of CSWeek.com. A 20 % restocking fee will apply.

Please follow these simple steps for a return:

  • Call us at 1-973-265-2300 to receive your Return Authorization Number (RA#). Packages returned without a RA# may not be processed and may be returned to you.
  • All returned merchandise must be in salable condition.
  • On your Packing List, circle the item(s) that you would like to return and indicate the quantity. Enclose a copy of the Packing List with your returned materials.
  • Write the RA# on the outside of the carton.
  • Ship via a traceable method to:

Ben Arrandondo
Customer Service Week Returns
889 Waverly Avenue
Holtsville, NY 11742
(631) 758-8300

Celebrating Customer Service Week with a selfie of the team.

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Questions about payment

Q. What are my payment options?

A. We accept the following credit cards: American Express, VISA, MasterCard, and Discover. We also accept company checks, purchase orders, and wire transfers.

For additional information visit the Order and Payment Details page.

Q. Is your site secure? I’m worried about using my credit card online.

A. Yes, all of our pages are secure for your protection.

Q. I placed my order with a credit card. Can I get a copy of the invoice for my expense report?

A. Yes, a Paid Receipt will be included with your shipment and also sent via email.

Q. Do I have to pay sales tax?

A. Only orders shipping within New York State and New Jersey are subject to sales tax.

Q. My company is tax exempt. Do I have to pay sales tax?

A. Sales tax is only required for orders shipping within New York State and New Jersey. If you are located in one of those two states and your organization is tax exempt, please fax your sales tax exemption documents to us at 1-973-402-6056 or email to info@CSWeek.com.

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Questions about delivery

Q. When can I expect my delivery?

A. Orders are processed in the order in which they are received. The typical delivery time is 7 to 10 days depending on your location. After September 20, expedited delivery may be needed and rush delivery fees may be incurred to ensure on-time delivery before Customer Service Week.

For additional information, visit the Order and Payment Details page.

Q. Can I have my order shipped to more than one location?

A. If you have two through five locations simply place an order online for each location. If you have more than five locations, please call 1-973-265-2300 and we will make arrangements for multiple location service.

Q. Do you ship outside of the continental United States?

A. We ship worldwide. After you have selected your celebration items, simply choose your “Country/Region” from the drop-down menu. You will be asked to provide your FedEx, DHL, or UPS account number. The shipping charges will be billed to your account by the courier you choose. Be aware that orders delivered to destinations outside of the U.S. are often subject to fees, duties, and taxes which are the responsibility of the recipient.

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