Highlight Training

The highlight of the weeklong celebration at Cambrex Corporation was a special activity, which turned frontline reps into customers and gave them an opportunity to benchmark their service against other organizations. Supervisor Tom Shifflett describes the benchmarking program as an eye-opening experience for the customer service team. Here’s how it worked: Reps were divided into…Continue reading

 

At the Virginia Department of Transportation, training is both educational and fun during Customer Service Week. Each year, the Customer Service Week committee hosts a Video Day in which decorations, costumes, and snacks all reflect the theme of the training video. One popular video was “The Royal Treatment,” which focuses on treating customers like royalty.…Continue reading

 

At John Hopkins Healthcare, a relatively simple and low-cost Customer Service Week activity helped focus attention on service goals and brought the team closer together. The only materials needed are 5" x 7" cards with each rep’s name and a border of stars, plus a hole-punch. Here’s how it worked: Without any prior explanation, supervisors…Continue reading

 

When NorthStar Capital Markets Services held its first Customer Service Week celebration, the week was packed with creative activities that focused on team building, training, and just plain fun. Two of those activities combined fun with a purpose. The first focused attention on the importance of two-way communication, and the second on vocal tone and…Continue reading

 

Fun, games, teambuilding, rewards, recognition. But is there a place for training during Customer Service Week? You bet there is. In fact the week provides a great opportunity for your team to recommit themselves to the service mission and to sharpen their service skills. That’s just what the team at the Orange County Clerk of…Continue reading

 

At the Beaulieu Group, Mardi Gras isn’t a single Tuesday — it’s everyday during Customer Service Week. And traditional Mardi Gras beads play an important part in the decorations, prizes, and a special week-long game called “Say it & Pay it.” The game was created to focus attention on positive attitudes and positive word choices…Continue reading

 

Theme days have always been popular during Customer Service Week — from the 60s, 70s, and 80s, to superheroes, to team jersey days. But at Demag — A Terex Brand, theme days took a more serious tone. The company has six core values, each of which is represented by a different color: Integrity, Respect, Improvement,…Continue reading

 

After a 10 year hiatus, Barton Community College was ready to begin celebrating Customer Service Week again. This time the festivities involved college staff from all of the departments on campus. To ensure that everyone could participate, the event featured several activities that were repeated throughout the week. For example, the popular FISH! video was…Continue reading