Search Results for: 值得信賴的C1000-185 考古題＆保證IBM C1000-185考試成功 - 準確的C1000-185 最新考題 🥢 複製網址《 www.newdumpspdf.com 》打開並搜索“ C1000-185 ”免費下載C1000-185在線題庫

Reps Recognize Each Other

  By Celebration Stories and Ideas, Build Stronger Teams

To celebrate Customer Service Week, Systems Services of America created an event filled with movie trivia and an Academy Awards-style party where every rep was a star.

Weeks before the celebration, service manager Dianna Bailey-Thompson asked each rep on her team to write something special about every other person in the department. All of the comments were then combined into a “You Are The Star” booklet.

For the Oscar party, reps dressed in sparkle top hats and star shaped glasses and lined the red carpet to wait for the stars. Dianna called each rep’s name and read the compliments she had received while the rep walked, or danced, down the red carpet past cheering coworkers who blew horns and tossed confetti.

Dianna tells us that it was “a great way for the CSRs to celebrate each other as well as themselves and it was a huge success!” As a momento of the celebration each rep received a copy of the star booklet and an award for her desk.

Pages:
Pages:

New Moms and Babies Visit

  By Celebration Stories and Ideas, Build Stronger Teams

The team at Systems Services of America has been celebrating Customer Service Week for years. But each celebration is fresh, fun and creative. Last year it brought together individuals, departments, and even former staff.

The service department celebrates on three out of the five days when everyone is on-hand to celebrate together.

Manager Dianna Bailey-Thompson shares highlights of each day:

  • Day 1. The festivities start with a company wide kick-off breakfast. Everyone is included to “signify everyone’s role in customer service,” says Bailey-Thompson. The service team also played a version of Jeopardy, with questions about the company. The prize for each correct question was a dress-down pass.
  • Day 2. The highlight of the second day was a Ladder Ball competition. This team-building activity saw reps randomly assigned to teams and then asked to invite one person from outside of the department to join their team. There was also a special surprise when the entire operations crew arrived in the customer service department with gifts for the reps and inspiring words from the Director of Operations.
  • Day 3. The final day’s activities focused on stress relief and included a catered lunch and visit from two reps who had left the department to have babies. “The babies were referred to as the ‘CSRs in training,’” says Bailey-Thompson.
Pages:
Pages:

Celebration Spans 8,000 Miles

  By Celebration Stories and Ideas, Build Stronger Teams

The celebration at Approva Corporation in Virginia was designed to include everyone from local service staff to support staff over 8,000 miles away. To get everyone involved three different types of events were organized.

  • Department-Wide. Each day, members of the service and support team received a small token of management’s appreciation. By the end of the week everyone had a treasure chest of mementos from the week. The team was also treated to a thank-you lunch, which was hosted by the Senior Vice President of Global Customer Solutions. But the highlight was surely the desk-chair parade. Teams of service and support staff worked together to transform their chairs into festive “floats” for a parade through the department.
  • Company-Wide. The entire company joined in a mid-week celebration with a giant cake and words of thanks and encouragement from the company CEO.
  • World-Wide. Finally, the off-site service and support team in India celebrated Customer Service Week as well. They hosted their own parade with amazing costumes made entirely from paper. While the groups are over 8,000 miles apart, they bridged the distance by sharing photos of their celebrations.
Pages:
Pages:

Who’s Who Match Up

  By Celebration Stories and Ideas, Build Stronger Teams

Games and contests are an important part of every Customer Service Week celebration. When we play together and laugh together, we build strong bonds, which last through the most stressful and difficult moments.

One of the contests that has been a part of just about every Customer Service Week celebration is the “baby picture match” in which team members try to match coworkers to their baby pictures. We’ve seen lots of variations on this theme but the folks at the James Madison University Computing HelpDesk, which provides support to JMU students, faculty, and staff, have come up with a fun new twist.

For several weeks leading up to Customer Service Week each frontline employee’s smile was photographed. The photographs were posted during Customer Service Week and everyone tried to match the smile to its owner. What a great way to draw attention to the importance of smiling when we work with customers over the phone or in person.

In a second contest, team members were asked to match each of their coworkers with one of the superlatives listed below. After the entries were tallied, each team member was presented with a prize and certificate recognizing their superlative.

  1. Most likely to work at the helpdesk forever
  2. Most likely to be president of an IT company
  3. Best Helpdesk smile
  4. Best Helpdesk customer service
  5. Most talkative
  6. Most knowledgeable
  7. Mr. Congeniality
  8. Ms. Congeniality
  9. Most talented
  10. Funniest jokes
  11. Biggest gossip
  12. Most likely to be seen at the helpdesk when they aren’t working
  13. Most spirited
  14. Most creative
Pages:
Pages:

Show Training Videos in Style

  By Celebration Stories and Ideas, Highlight Training

At the Virginia Department of Transportation, training is both educational and fun during Customer Service Week.

Each year, the Customer Service Week committee hosts a Video Day in which decorations, costumes, and snacks all reflect the theme of the training video.

One popular video was “The Royal Treatment,” which focuses on treating customers like royalty.

Guests entered the auditorium where the video was shown by crossing a wooden drawbridge. Once inside, they found that half the room was decorated like a dungeon and half like a castle. Members of the Customer Service Week committee were dressed appropriately as characters from the movie, including a king, executioner, and jester.

As guests left the auditorium, they received magnetic cards that had been imprinted with the committee’s formula for giving every customer the royal treatment.

  • R — Recognize and acknowledge
  • O — Offer assistance
  • Y — Yes, I can attitude
  • A — Agree on a solution
  • L — Leave them in awe
Pages:
Pages:

Customer Service Week Proclamation

In a thriving free enterprise system such as ours, which provides consumers with a wide range of goods and services from which to choose, the most successful businesses are those that display a strong commitment to customer satisfaction. Today foreign competition as well as consumer demands are requiring greater corporate efficiency and productivity. If the United States is to remain a leader in the changing global economy, highest quality customer service must be a personal goal of every employee in business and industry.

A business built on customer service understands and anticipates the customer’s needs. It designs goods and services to meet those needs and builds products that perform to customer expectations. It then packages them carefully, labels them correctly, sells them at a fair price, delivers them as scheduled, and follows up, as necessary, to satisfy the customer. This kind of commitment to service leads to customer loyalty and to genuine improvements at the bottom line.

A business will do a better job of providing high quality goods and services by listening to its employees and by empowering them with opportunities to make a difference. Customer service professionals work in the front lines where a firm meets its customers; where supply meets demand. With responsive policies and procedures and with simple courtesy, customer service professionals can go a long way toward ensuring customer satisfaction and eliciting the next round of orders and purchases.

The Congress, by Senate Joint Resolution 166, has designated the week of October 4 through October 10, 1992, as “National Customer Service Week” and requested the President to issue a proclamation in observance of this week.

NOW, THEREFORE, I, GEORGE BUSH, President of the United States of America, do hereby proclaim the week of October 4 through October 10, 1992, as National Customer Service Week. I invite all Americans to observe this week with appropriate programs and activities.

IN WITNESS WHEREOF, I have hereunto set my hand this eighth day of October, in the year of our Lord nineteen hundred and ninety-two, and of the Independence of the United States of America the two hundred and seventeenth.

George Bush

Flip-Straw Bottle

It’s easy to stay hydrated at work, at the gym, or out running errands with the Flip-Straw Bottle. The built in straw means no tipping and no spills. Plus, the sleek shape fits comfortably in most cup holders.

Each bottle holds 26 fluid ounces and is 9″ tall.

Note: Top rack dishwasher safe. BPA free, FDA compliant, Prop 65 compliant.

Flip-Straw Bottle