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Chair Parade

  By Celebration Stories and Ideas, Focus on Fun

A new Customer Service Week activity at Martin Group is bound to become an annual favorite. Involving reps, other departments and a creative expression of the company’s commitment to service, it’s just what Customer Service Week is all about.

To share their service spirit with the entire company, the Customer Care Support Team created a chair parade during Customer Service Week.

The group was randomly divided into teams of four. The teams were asked to create an Office Chair Float, which represented their commitment to excellent customer service.

A total of seven floats joined the parade traveling through the building tossing candy, Mardi Gras style, to laughing spectators who lined the hallways.

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Online Smile Match Up

  By Celebration Stories and Ideas, Build Stronger Teams

A busy Customer Service Week at Mondial Assistance aims to help reps relax, keep fit and smile.

But like many service organizations Mondial faces the challenges presented by a 24/7 center. Andrea Smith tells us that, Mondial always makes a strong effort to involve everyone in as many activities as possible.

For example, Wednesday featured a company-wide lunch. Extra food was delivered and set aside for the overnight team so that they could enjoy a special lunch rather than leftovers. Later in the week, associates showed their team spirit by wearing their favorite team or sports wear to work. Prizes were awarded, but not until the following morning so that the overnight associates could also participate.

Mondial also took the classic Smile Challenge and made it uniquely their own with a high-tech twist.

“We took pictures of 36 associates in our office and posted their smiles on our company Intranet. Everyone really seemed to get into it, and one of our executives even brought in vampire fangs for her picture!” says Andrea.

Associates tried to match each smile to the correct person, which led to lots more smiles during the week and to three employees with perfect scores.

Mondial also hosted a health and wellness fair during the week. As an emergency assistance company Mondial has a team of registered nurses on staff to organize such an event. But the real lesson from this activity is that a health fair was already planned. By working together, the Customer Service Week team was able to combine the two events.

Customer Service Week is the perfect time to partner with your training, human resources and other departments to bring together many activities under the Customer Service Week banner.

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Sold out!Gift Box - Ships to Individual locations in the 50 U.S. States

Our Above & Beyond Gift Box delivers the fun and recognition of Customer Service Week to remote reps.

Each gift box is colorfully imprinted with the Customer Service Week logo and the warning, “Do Not Open Until Customer Service Week.”

Inside your team will find a carefully curated collection of Customer Service Week gifts. Each item was selected to make the work from home experience more positive and less stressful. The gifts include:

Rocket Stress Ball. The 2024 Customer Service Week logo comes to life in this foam stress ball which should be on everyone’s desk.

Mini Zen Garden. A delightful gift and a calming addition to any workspace. Includes sand, a rake, rocks, and a 32-page booklet, which explains the art of Japanese gardening and the benefits of mindfulness.

Absorbent Stone Coaster. Keep desktops dry and the Customer Service Week logo in sight with our ultra absorbent stone coasters.

Pad and Pen. The perfect duo for taking quick notes throughout the day or jotting a to-do list in the evening.

Keyboard Calendar. Fits perfectly on a keyboard or monitor. It starts with October 2024 and runs all the way to September 2025.

Virtual Backgrounds. Everyone on your team can choose their favorite background to use for meetings and activities during the week.

Unpacking List. The list includes an introduction to Customer Service Week and to each gift. The list begins:

It’s Customer Service Week — A special time set aside to recognize the importance of customer service and to honor the people who go Above & Beyond for customers. You have been recognized with a Customer Service Week Gift Box.

Here’s what you’ll find inside…

Click to read more

The Details:

  • Delivery: Gift Boxes will be sent to you or to remote reps at the addresses you provide. You may make your selection at check-out. The cost to ship to any address in the continental U.S. is $15. The cost to ship to Canada is $25.
  • Mailing list: If you would like us to deliver to remote reps, we will follow up on August 1 to request mailing addresses.
  • Delivery Date: Gifts will be delivered 3-5 business days prior to the start of Customer Service Week. But don’t worry, every colorful box has the message, “Do Not Open Until Customer Service Week.”
  • Tracking: You have access to real-time online tracking via the CSWeek.com website.
  • Packing: Sturdy shipping boxes filled with color-coordinated crinkle tissue ensure damage-free delivery.
  • Custom kits: Create your own gift boxes with items from CSWeek.com. A 50 box minimum applies.
  • Learn more: Call us at 1-973-265-2300 or email info@CSWeek.com.

 

Above & Beyond Gift Box (Includes access to all Ready to Use Materials. Shipping & handling for remote locations will be added at check-out.)