| Materials: | Puzzling Pairs sheets for each team member. A Customer Service Week Two-in-One Pen to use. |
| Notes: | Listening is one of the most important skills for service professionals. In this fun word puzzle, changing a single letter in a word gives it a whole new meaning. This illustrates the point that you must listen carefully to every word, every letter, and even every non-verbal clue that a customer provides. The last question on each puzzle sheet asks participants to create their own Puzzling Pairs challenge. Gather these and share them with your team. Reward everyone who completes a puzzle with a Customer Service Week Scratch Off Card. |
| Puzzles/Solutions: | Puzzling Pairs sheets. Puzzling Pairs solutions. |