It’s true, the warmth of your smile really can be heard across the phone lines. So any Customer Service Week activity that reminds reps to smile is sure to be a success.
At Mile High Foods, Manager Jeanne O’Brien found a great way to focus on those wonderful smiles.
Here’s what the service team did:
Each customer service rep received a disposable camera and spent a week taking pictures of coworkers throughout the company. During Customer Service Week, those smiling faces were displayed in the lunchroom.
Everyone was invited to vote for their favorite photo in categories such as Most Contagious Smile, Most Sincere Smile, Upside-down Smile, and more.
Awards ranged from the appropriate wind-up chattering teeth to gift certificates.
The activity was a great success and Jeanne notes that, “Sometimes we all forget how important that smile is to our inner happiness and in providing internal and external service excellence.”