Games and contests are an important part of every Customer Service Week celebration. When we play together and laugh together, we build strong bonds, which last through the most stressful and difficult moments. One of the contests that has been a part of just about every Customer Service Week celebration is the “baby picture match”…Continue reading
The Customer Service Week agenda from the Philadelphia Water Revenue Bureau is absolutely packed with activities, but two stand out as truly unique. All week long, team members participated in activities such as treasure hunts, bingo, secret pals, daily quizzes, a pie-toss, and more. Reps were rewarded with “Bureau Bucks” which they used to bid…Continue reading
The celebration at Orkin was filled with a wide-range of activities but two that really captured the spirit of Customer Service Week focused on recognizing frontline reps for their hard work and commitment to service. The week began with a continental breakfast and motivational comments by the department vice president. Then everyone returned to their…Continue reading
The team at Demag Cranes and Components Corp. celebrated with lots of events and activities every day of the week. Two of their activities focused on building strong connections with other departments. Throughout the week Demag posted slide shows on the company Intranet for everyone to enjoy. These included photos of the service team, information…Continue reading
Off-site workers were included in this on-site Customer Service Week celebration through the clever use of technology. Dairyland Healthcare Solutions started their celebration early. Goodie bags with the week’s agenda, daily puzzles, a pen, and a small treat were distributed on the Friday before Customer Service Week. Then throughout the week, reps enjoyed a muffin…Continue reading
This easy to execute scavenger hunt at Stryker helped coworkers get to know each other while searching for common and unusual items. To encourage cooperation with other departments, managers from throughout the company were invited to team with customer service reps in this exciting hunt. Each team received a list of items that they had…Continue reading
It’s true, the warmth of your smile really can be heard across the phone lines. So any Customer Service Week activity that reminds reps to smile is sure to be a success. At Mile High Foods, Manager Jeanne O’Brien found a great way to focus on those wonderful smiles. Here’s what the service team did:…Continue reading
Are you a Speedy Gonzales, Gumby or Martha Stewart? That was the question that reps at Cox Health were pondering during Customer Service Week 2009. The Physicians Billing team wrapped up it’s week-long celebration with a pot luck lunch and awards ceremony on Friday. Actually, there were two types of awards. First, were the “Oscars,”…Continue reading