Description
This activity reinforces the idea that there are many ways to give great service. It was adapted from The Big Book of Customer Service Training Games.
Materials
Note Pads and Pens for each participant (if on-site.)
Directions
Ask each participant to write their first name vertically down the center of a sheet of paper. Demonstrate by writing the following on the flip-chart or whiteboard:
Next, ask participants to use each letter of their name to come up with an action that they can take to offer great customer service. For example: 
Finally, ask each participant to read their list out loud for the group.
Remote Tip
Dispersed teams can easily complete this activity using a video conferencing tool such as Zoom, Webex, or Google Hangouts.
Discussion
Where there any common solutions or themes in the answers? (For example, did several participants focus on listening or empathy?)
Were there any especially creative, or even funny, solutions?
Were there several solutions for a single letter such as M? Ask reps to read their solution to just a single letter and discuss the many, many ways that customers and reps think about great service.