Activities • Bulletins • Celebration Stories and Ideas • Downloads • Gift • Puzzles •
Description Bingo is always popular and it’s perfect for customer contact centers because reps can play right at their desks. Materials Bingo CardsPrizes for 1st, 2nd, and 3rd place winnersCSW Scratch Off Cards for all participants Directions In each of the boxes, type a word or phrase your reps are likely to hear during the course…Full content with purchase
Description Each day your staff interacts with customers, coworkers, and supervisors. Each of these interactions is a potential source of stress. This easy to teach activity will give reps useful stress reduction tools that they can use at any time. This activity was adapted from the booklet Yoga at Your Desk. Materials A relaxing Impossible…Full content with purchase
While most Customer Service Week celebrations last for just one week, Jane Leahy keeps the fun going all year long. At CSC Contact Center Solutions’ four locations, attendance is critical to providing outstanding service and support. For each week of perfect attendance, frontline reps are rewarded with a raffle ticket. They save those tickets until…Full content with purchase
