We Are A Dream Team

Description:This team building activity reinforces important behaviors of a Dream Team and encourages reps to recognize coworkers for their individual contributions.Materials:Customer Service Week Dream Team handout, which lists the 10 attributes of a dream team. Directions:When your team is assembled, explain that they will bring the Customer Service Week theme to life by providing an…Continue reading


Build a Web of Compliments

Description:In the busy service center it’s often easy to forget to make time for kindness. This activity encourages reps to recognize coworkers and create a literal web of compliments, which connects each individual to the team. Materials:One ball of yarn for each teamDirections:This activity works best with teams of eight to 12 participants. Have each…Continue reading


Peer to Peer Recognition (with Caught in the Act Cards)

Description:Customer Service Week is the perfect time to recognize frontline reps and others for the excellent service they provide.While typically a peer-to-peer activity, you can also ask managers, supervisors, or team leaders to complete Caught in the Act Cards. Materials:Caught in the Act CardsPensDirections:Distribute cards to reps and ask them to fill in the blanks…Full content with purchase