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Description In the busy service center it’s often easy to forget to make time for kindness. This activity encourages reps to recognize coworkers and create a literal web of compliments, which connects each individual to the team. Materials One ball of yarn for each team Directions This activity works best with teams of eight to…Continue reading
Customer Service Week is the perfect time to recognize frontline reps and others for the excellent service they provide.
While typically a peer-to-peer activity, you can also ask managers, supervisors, or team leaders to complete Caught in the Act Cards.
Distribute cards to reps and ask them to fill in the blanks whenever they catch a team member providing excellent service. At the end of the week, collect all of the cards and create your own Caught in the Act display. Include one or two cards describing the acts of each rep on your team.
In addition to this recognition, present gifts to the three reps to receive the most Caught in the Act Cards.
A brief closing ceremony gives your team an opportunity to end the week on a high note and to reflect on the special celebration they have shared.
The Certificate of Participation is presented by CSWeek.com to your organization. It recognizes your participation in Customer Service Week and your commitment to your customers and staff.
Gather for a brief ceremony. Thank all of the people who gave their time and energy to make the week a success. Make your final prize awards. And then hang your Certificate of Participation.
This is also the time to remind reps that while you are returning to a normal schedule, you hope that the teamwork, camaraderie, and spirit that were shared this week, will last until Customer Service Week 2023!
Signing the Customer Service Week Pledge is a great way to start your week-long celebration. It provides an opportunity to discuss the importance of the week and for your team to recommit themselves to customer service.
Make the event more meaningful by giving each person who signs the pledge a Customer Service Week Logo Pin to wear during the week.
Once the pledge has been signed, post it prominently along with your Certificate of Participation in Customer Service Week.
Customer Service Week Pledge
Logo Pins
Gather for a brief ceremony. Discuss this year’s Customer Service Week theme, Celebrate Service™, and ask each participant to sign the pledge.
Sample dialog for Opening Ceremony:
This week we join with customer service professionals in all 50 states and over 60 countries to celebrate Customer Service Week.
For over 30 years, the first full week in October has been set aside to celebrate the importance of customer service and of the people who serve and support customers on a daily basis.
An important part of our celebration is signing the annual Customer Service Week pledge. By signing the pledge we affirm that we will provide all customers with courteous treatment, our full time and attention, fast and accurate information, quick resolution, and our appreciation for their trust in us.
Please join me in signing the pledge.
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