|Description:||In the busy service center it’s often easy to forget to make time for kindness. This activity encourages reps to recognize coworkers and create a literal web of compliments, which connects each individual to the team.|
|Materials:||One ball of yarn for each team|
|Directions:||This activity works best with teams of eight to 12 participants. Have each team form a loose circle and provide one person on each team with a ball of yarn. This person is the team leader.|
When your teams are assembled, explain that they will have an opportunity to create a web of compliments by recognizing others on the team.
Ask the team leaders to start the process by sharing something that they like or admire about a member of the team. After sharing the compliment, the leader wraps the yarn around their wrist and tosses the ball to the person who has received the compliment. Now, she compliments a team member, wraps the yarn around her hand, and tosses the ball. In the first round, each participant may receive only one compliment.
In the second round, the person holding the yarn may compliment anyone. For some teams, two rounds is ample. For others, the game can continue for several rounds.
|Discussion:||Take a few moments to discuss the web. Everyone should be included and have several connections to and from team members. Ask the team to discuss the types of compliments that they heard. These are the traits that the team values and that should be encouraged.|
|Description:||Customer Service Week is the perfect time to recognize frontline reps and others for the excellent service they provide.|
While typically a peer-to-peer activity, you can also ask managers, supervisors, or team leaders to complete Caught in the Act Cards.
|Materials:||Caught in the Act Cards|
|Directions:||Distribute cards to reps and ask them to fill in the blanks whenever they catch a team member providing excellent service. At the end of the week, collect all of the cards and create your own Caught in the Act display. Include one or two cards describing the acts of each rep on your team.|
In addition to this recognition, present gifts to the three reps to receive the most Caught in the Act Cards.
Click here to print Caught in the Act Cards.
|Description:||A brief closing ceremony gives your team an opportunity to end the week on a high note and to reflect on the special celebration they have shared.|
The Certificate of Participation is presented by Customer Service Group to your organization. It recognizes your participation in Customer Service Week and your commitment to your customers and staff.
|Materials:||Certificate of Participation|
|Directions:||Gather for a brief ceremony. Thank all of the people who gave their time and energy to make the week a success. Make your final prize awards. And then hang your Certificate of Participation.|
This is also the time to remind reps that while you are returning to a normal schedule, you hope that the teamwork, camaraderie, and spirit that were shared this week, will last until Customer Service Week 2022!
|Click here to print your Certificate of Participation.|
|Description:||Signing the Customer Service Week Pledge is a great way to start your week-long celebration. It provides an opportunity to discuss the importance of the week and for everyone on your team to recommit themselves to customer service.|
Make the event more meaningful by giving each person who signs the pledge a Customer Service Week Logo Pin to wear during the week.
Once the pledge has been signed, post it prominently along with your Certificate of Participation in Customer Service Week.
|Materials:||Customer Service Week Pledge|
|Directions:||Gather for a brief ceremony. Discuss this year’s Customer Service Week theme, The Power of Service™, and ask each participant to sign the pledge.|
Sample dialog for Opening Ceremony:
This week we join with customer service professionals in all 50 states and over 60 countries to celebrate Customer Service Week.
For over 30 years, the first full week in October has been set aside to celebrate the importance of customer service and of the people who serve and support customers on a daily basis.
This year, the official Customer Service Week theme is The Power of Service™ .
These important words reflect the power that frontline reps have to overcome adversity and make a positive impact on customers’ lives.
We saw this very clearly as the pandemic turned our lives upside down. We moved from working in the office to working remotely. We learned to navigate work spaces shared with children and other family members. We became a reassuring and comforting voice to customers who were often stressed and anxious. And we did all this without the daily contact that we all value.
Everyday throughout the pandemic this team has demonstrated The Power of Service™ .
Now, let’s take some time to celebrate and to sign the annual Customer Service Week pledge.