Description If your group loves the Netflix series Nailed It!, they will love this variation on the classic Customer Service Week Cake Decorating activity. As in the TV show, individuals or teams will work to recreate an elaborately decorated cake or cupcakes. Materials Each team will need a selection of items based on the specific design.Prizes…Full content with purchase
Description This is a fun and creative activity that everyone enjoys. Teams are challenged to create a cake that is both delicious and represents the assigned theme. For example: “What service means to me,” “Our service mission,” “Celebrate Service™,” or simply “Teamwork.” Materials Each team will need the following items:Plain sheet cakeFrosting, assorted colorsIcing tubes,…Full content with purchase
Description In this activity, teams are asked to make an exact replica of a tower, which has been created by the activity leader. Unfortunately, no one team will receive all of the materials that they need. As teams struggle to create the tower they will realize that by sharing materials they can all achieve a…Continue reading
Bingo is always popular and it’s perfect for customer contact centers because reps can play right at their desks.
A prize or Scratch Off Card for each winner.
In each of the boxes, type a word or phrase your reps are likely to hear during the course of the day, such as the names of your products or services. Each time a rep hears one of these words, he or she marks out that box. The first rep to mark out an entire row (vertically, horizontally or diagonally) shouts “Bingo” and wins the round.
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This activity was adapted from the classic activity book, The Big Book of Team Motivating Games.
The objectives are to demonstrate the benefits of humor and to increase comfort within the team.
A small gift for each participant
Divide your group into teams of 10 to 20 people.
When the teams are assembled ask them to sit or stand in a circle.
Tell them that this activity consists of each person asking and answering open-ended questions. Instruct each participant to remember the question that they asked and the answer that they gave.
To start the game, have one team member turn to their right and ask a question. After providing an answer, that person turns to their right and asks a new question. This continues around the circle.
Now, the fun begins. Have everyone move to a new position in the circle, so that they have a new person on their left and right. To start this round, have the original team member ask the person to their right the original question, and have that person give their original answer. Get ready to laugh.
Here are a few of the questions and answers from our game testers at CSWeek.com:
Q: Where would you like to go on vacation this year?
A: The bus stop on the corner.
Q: How many children do you have?
A: Cherries, bananas, and strawberries.
Q: Are you a morning person or a night person?
A: I’m a cat person.
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