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The team at Systems Services of America has been celebrating Customer Service Week for years. But each celebration is fresh, fun and creative. Last year it brought together individuals, departments, and even former staff.

The service department celebrates on three out of the five days when everyone is on-hand to celebrate together.

Manager Dianna Bailey-Thompson shares highlights of each day:

• Day 1. The festivities start with a company wide kick-off breakfast. Everyone is included to “signify everyone’s role in customer service,” says Bailey-Thompson. The service team also played a version of Jeopardy, with questions about the company. The prize for each correct question was a dress-down pass.
• Day 2. The highlight of the second day was a Ladder Ball competition. This team-building activity saw reps randomly assigned to teams and then asked to invite one person from outside of the department to join their team. There was also a special surprise when the entire operations crew arrived in the customer service department with gifts for the reps and inspiring words from the Director of Operations.
• Day 3. The final day’s activities focused on stress relief and included a catered lunch and visit from two reps who had left the department to have babies. “The babies were referred to as the ‘CSRs in training,’” says Bailey-Thompson.

The celebration at Approva Corporation in Virginia was designed to include everyone from local service staff to support staff over 8,000 miles away. To get everyone involved three different types of events were organized.

• Department-Wide. Each day, members of the service and support team received a small token of management’s appreciation. By the end of the week everyone had a treasure chest of mementos from the week. The team was also treated to a thank-you lunch, which was hosted by the Senior Vice President of Global Customer Solutions. But the highlight was surely the desk-chair parade. Teams of service and support staff worked together to transform their chairs into festive “floats” for a parade through the department.
• Company-Wide. The entire company joined in a mid-week celebration with a giant cake and words of thanks and encouragement from the company CEO.
• World-Wide. Finally, the off-site service and support team in India celebrated Customer Service Week as well. They hosted their own parade with amazing costumes made entirely from paper. While the groups are over 8,000 miles apart, they bridged the distance by sharing photos of their celebrations.

Games and contests are an important part of every Customer Service Week celebration. When we play together and laugh together, we build strong bonds, which last through the most stressful and difficult moments.

One of the contests that has been a part of just about every Customer Service Week celebration is the “baby picture match” in which team members try to match coworkers to their baby pictures. We’ve seen lots of variations on this theme but the folks at the James Madison University Computing HelpDesk, which provides support to JMU students, faculty, and staff, have come up with a fun new twist.

For several weeks leading up to Customer Service Week each frontline employee’s smile was photographed. The photographs were posted during Customer Service Week and everyone tried to match the smile to its owner. What a great way to draw attention to the importance of smiling when we work with customers over the phone or in person.

In a second contest, team members were asked to match each of their coworkers with one of the superlatives listed below. After the entries were tallied, each team member was presented with a prize and certificate recognizing their superlative.

1. Most likely to work at the helpdesk forever
2. Most likely to be president of an IT company
3. Best Helpdesk smile
4. Best Helpdesk customer service
5. Most talkative
6. Most knowledgeable
7. Mr. Congeniality
8. Ms. Congeniality
9. Most talented
10. Funniest jokes
11. Biggest gossip
12. Most likely to be seen at the helpdesk when they aren’t working
13. Most spirited
14. Most creative