Materials:What Did You Say? sheets for each team member.A Customer Service Week Pen to use.Notes:Working with customers across town or across the globe, reps will encounter a range of accents and dialects. Listening carefully to ensure accurate understanding is essential. In this puzzle some fun homophones highlight the need for excellent listening skills.The last question on the puzzle…Full content with purchase
While we always advocate planning early, here’s one team that learned about Customer Service Week just a few days ahead of time. Undaunted, the customer service team at The Institute of Internal Auditors put together a wonderful celebration. Their keys to success were asking other departments to sponsor activities, and creating low-cost games, which poked…Full content with purchase
At the Virginia Department of Transportation, training is both educational and fun during Customer Service Week. Each year, the Customer Service Week committee hosts a Video Day in which decorations, costumes, and snacks all reflect the theme of the training video. One popular video was “The Royal Treatment,” which focuses on treating customers like royalty.…Full content with purchase
The team at Systems Services of America has been celebrating Customer Service Week for years. But each celebration is fresh, fun and creative. Last year it brought together individuals, departments, and even former staff. The service department celebrates on three out of the five days when everyone is on-hand to celebrate together. Manager Dianna Bailey-Thompson…Full content with purchase
The celebration at Approva Corporation in Virginia was designed to include everyone from local service staff to support staff over 8,000 miles away. To get everyone involved three different types of events were organized. Department-Wide. Each day, members of the service and support team received a small token of management’s appreciation. By the end of the…Full content with purchase
The reusable 2-Section Lunch Container is as attractive as it is practical. The container measures a generous 9″ x 6″ x 2-1/2″. Inside, there are two compartments to keep foods separate. Outside is a double lid to ensure that the fork and knife are always clean and ready to use.
For an at-your-desk break, fill 2-Section Lunch Containers with snacks and fruit and deliver them to individual workstations.
Note: Microwave and dishwasher safe, BPA free, FDA compliant, Prop 65 compliant.
2-Section Lunch Container
$6.50/ea.
Customer Service Group has sponsored Customer Service Week for over 30 years. The group has a long history of supporting the customer service industry with tools to train, motivate, recognize, and reward frontline service professionals in all industries. The group’s current activities include publication of the widely-read digital newsletter Customer Communicator along with over a dozen training kits and stand-alone DVDs.…Full content with purchase
Learn how to celebrate Customer Service Week, with celebration stories, ideas, and how-tos from leading customer-focused organizations. Every year we gather Customer Service Week case studies and celebration stories from around the globe and share the very best through the Customer Service Week Bulletins, and right here at the website. The celebration stories are organized into…Full content with purchase
To celebrate Customer Service Week, Systems Services of America created an event filled with movie trivia and an Academy Awards-style party where every rep was a star. Weeks before the celebration, service manager Dianna Bailey-Thompson asked each rep on her team to write something special about every other person in the department. All of the…Full content with purchase
Games and contests are an important part of every Customer Service Week celebration. When we play together and laugh together, we build strong bonds, which last through the most stressful and difficult moments. One of the contests that has been a part of just about every Customer Service Week celebration is the “baby picture match”…Full content with purchase
