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Reps Recognize Each Other

  By Celebration Stories and Ideas, Build Stronger Teams

To celebrate Customer Service Week, Systems Services of America created an event filled with movie trivia and an Academy Awards-style party where every rep was a star.

Weeks before the celebration, service manager Dianna Bailey-Thompson asked each rep on her team to write something special about every other person in the department. All of the comments were then combined into a “You Are The Star” booklet.

For the Oscar party, reps dressed in sparkle top hats and star shaped glasses and lined the red carpet to wait for the stars. Dianna called each rep’s name and read the compliments she had received while the rep walked, or danced, down the red carpet past cheering coworkers who blew horns and tossed confetti.

Dianna tells us that it was “a great way for the CSRs to celebrate each other as well as themselves and it was a huge success!” As a momento of the celebration each rep received a copy of the star booklet and an award for her desk.

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Who’s Who Match Up

  By Celebration Stories and Ideas, Build Stronger Teams

Games and contests are an important part of every Customer Service Week celebration. When we play together and laugh together, we build strong bonds, which last through the most stressful and difficult moments.

One of the contests that has been a part of just about every Customer Service Week celebration is the “baby picture match” in which team members try to match coworkers to their baby pictures. We’ve seen lots of variations on this theme but the folks at the James Madison University Computing HelpDesk, which provides support to JMU students, faculty, and staff, have come up with a fun new twist.

For several weeks leading up to Customer Service Week each frontline employee’s smile was photographed. The photographs were posted during Customer Service Week and everyone tried to match the smile to its owner. What a great way to draw attention to the importance of smiling when we work with customers over the phone or in person.

In a second contest, team members were asked to match each of their coworkers with one of the superlatives listed below. After the entries were tallied, each team member was presented with a prize and certificate recognizing their superlative.

  1. Most likely to work at the helpdesk forever
  2. Most likely to be president of an IT company
  3. Best Helpdesk smile
  4. Best Helpdesk customer service
  5. Most talkative
  6. Most knowledgeable
  7. Mr. Congeniality
  8. Ms. Congeniality
  9. Most talented
  10. Funniest jokes
  11. Biggest gossip
  12. Most likely to be seen at the helpdesk when they aren’t working
  13. Most spirited
  14. Most creative
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Virtual Team Building Games

This timely activity book will help remote team members interact as if they are in the same room.

Whether your team is videoconferencing with coworkers across the world or emailing colleagues across the room, the truth is that technology has permanently altered the way we communicate. And the lack of face-to-face interaction can impede trust, innovation, information sharing, and creativity among team members.

Virtual Team Building Games is packed with exercises and activities for developing productive virtual teams across all digital platforms, including email, mobile devices, web-based conferencing, and social media sites such as Facebook, Twitter, and Skype.

Virtual Team Building Games will help you:

  • Build a greater sense of community and enhance teamwork
  • Increase engagement
  • Boost productivity
  • Ensure that the only thing separating your people is distance.

Virtual Team Building Games is just the tool you need to develop trusting relationships, foster clear communication, and use technology to enhance your team’s connections.

Virtual Team Building Games (7-1/4″ x 9-1/4″, 236 pages)

Customer Service Week Ready to Use Materials for On-Site and Remote Events

Celebrating is fun and easy with our exclusive Ready to Use Materials. From print-and-use puzzles, to virtual backgrounds, it’s everything you need to host a special event for your on-site or remote celebration.

Here’s how it works:

When you order your celebration materials, you will have automatic access to all of the Ready to Use Materials. Or, if you prefer, you may order access to the Ready to Use Materials only.

Your Ready-to-Use Materials include:

  • Sample Agendas for remote and on-site celebrations.
  • Activities for teambuilding, skill-building, and recognition.
  • eCards to thank customers and coworkers, invite people to your events, make important announcements, and more.
  • Downloads including cupcake toppers, gift tags, candy bar wrappers, save the date cards, agenda forms, and more for onsite and remote celebrations.
  • Virtual Backgrounds for online gatherings and Zoom meetings.
  • Puzzles including word puzzles, math puzzles, and logic puzzles to challenge and entertain.
  • Celebration Stories, ideas, and how-tos from leading customer-focused organizations.

Fear Factor

  By Celebration Stories and Ideas, Host Games and Competitions

Television programs have inspired many Customer Service Week celebrations, including this one at CNA Surety.

Each year the service team prepares a challenge for their CIO and directors. One popular challenge was based on the TV show Fear Factor.

The show pits contestants against each other in a series of physical and mental challenges in which the contestant must do something frightening or gross.

For the CNA version, the management team participated in a physical challenge (Wii boxing); a tactile challenge, in which they put their hands into boxes full of Jell-O and pudding and tried to identify buried computer parts; and a mental challenge in which the contestants had to eat yellow Jell-O from a bed pan as quickly as possible.

Fortunately, Deb Anderson reports that everyone on the management team is a good sport and a fierce competitor, and that they are already buzzing about next year.

Additional popular game show activities include Amazing Race, Jeopardy!, Cash Cab, and Survivor.

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Pumpkin Decorating

  By Celebration Stories and Ideas, Host Games and Competitions

The team at Demag — A Terex Brand has been celebrating Customer Service Week for several years. And the celebrations just keep getting better.

One popular activity is the company-wide pumpkin decorating contest. It provides an opportunity for each department to show its creative side and for people to get to know each other as they view the entries.

Entries have included an all blue “pumpkin chain hoist” from the material handling group, a pumpkin with wire looms and LED eyes from the electrical engineering group, and a pumpkin featuring smartphone eyes from the IT group.

Complete contest rules are available here.

pumpkincontestrules

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Jeopardy

  By Celebration Stories and Ideas, Host Games and Competitions

A fun-filled afternoon playing the game-show favorite Jeopardy! was the highlight of a very full Customer Service Week at Sunoco Chemicals.

The questions were developed based on the company’s customer service practices and provided a fun and engaging way for reps to show off their skills and job knowledge.

So how exactly does Jeopardy! work?

The game consists of a series of questions, which are asked in the reverse of the standard quiz format. Three contestants are given the answer and vie to be the first to come up with the correct question.

In the game show there are two main rounds, each with five answers of different prize amounts and difficulties in six different categories. The beauty of this game is that it can be easily scaled up or down to meet your needs.

Answers and the questions might include procedures specific to your organization or general service guidelines like these:

A: Are you able to hold?
Q: What should you say before placing a caller on hold?

A: To expel or relieve one’s emotions
Q: What is to vent?

A: Smile
Q: What do you do before picking up the phone?

In addition to playing Jeopardy!, the team started the week with a kickoff breakfast with their management team and internal customers. They also created a movie from photos of their teambuilding events throughout the year, enjoyed daily giveaways and snacks, played puzzles and games, and capped off the week with 15-minute chair massages.

Additional popular game show activities include Fear Factor, Amazing Race, Cash Cab, and Survivor.

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Pay it Forward

  By Celebration Stories and Ideas, Connect with Community

When the team at United Stationers Supply Company plans for Customer Service Week they included some of their favorite things from past celebrations along with a few new ideas. One of the most popular recent additions, says Raechal Schneider, was the Pay it Forward Campaign.

“Our associates always come together and demonstrate what huge hearts they have,” she says, “that was again evident in all the donations we collected for three charities!”

Each day of the week had a different theme and activities including a 50s day, relaxation day, and formal wear day. On Tuesday associates dressed down in t-shirts supporting their favorite causes and throughout the week they brought in donations for three different groups.

By the end of the week the team had collected:

  • Over $1,000 for Toys for Joy
  • Hats, scarves, mittens, and gloves for more than 100 children
  • Food and personal hygiene products for a local food pantry to supply over 50 families.
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T-Shirt Swap

  By Celebration Stories and Ideas, Connect with Community

Many organizations involve their external customers in their Customer Service Week activities. After all, it’s the perfect time to thank customers for their business and to demonstrate your organization’s commitment to customer satisfaction.

Two organizations found creative ways to involve and thank their customers. The team at Sperian held a t-shirt swap in which Sperian reps and their customers exchanged t-shirts.

Here’s how it worked. For several weeks leading up to Customer Service Week, key customers were asked to provide one or more of their logo t-shirts. In exchange, Sperian provided an equal number of their logo t-shirts along with some special treats and a photo of the service team wearing their customers’ shirts.

The activity was a huge success and a great way for reps and customers to show they’re all on the same team.

Meanwhile, folks at The Cincinnati Insurance Companies were also involving their customers in their celebration.

During Customer Service Week, every fifth caller to the help desk received a coffee mug along with a card signed by the analyst who had handled his or her call.

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