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This timely activity book will help remote team members interact as if they are in the same room.
Whether your team is videoconferencing with coworkers across the world or emailing colleagues across the street, the truth is that technology has permanently altered the way we communicate. And the lack of face-to-face interaction can impede trust, innovation, information sharing, and creativity among team members.
Virtual Team Building Games is packed with exercises and activities for developing productive virtual teams across all digital platforms, including email, mobile devices, web-based conferencing, and social media sites such as Facebook, Twitter, and Skype.
Virtual Team Building Games will help you:
- Build a greater sense of community and enhance teamwork
- Increase engagement
- Boost productivity
- Ensure that the only thing separating your people is distance.
Virtual Team Building Games is just the tool you need to develop trusting relationships, foster clear communication, and use technology to enhance your team’s connections.
Virtual Team Building Games
7-1/4″ x 9-1/4″, 236 pages.
Customer Service Week eCards Are Here
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With a few keystrokes you can send free Customer Service Week eCards to team members across the hall or across the globe.
eCards were designed to coordinate with all of the Above & Beyond decorations, gifts, rewards, and stress relievers you’re using during Customer Service Week.
So go ahead, announce your coming celebration, share daily updates, thank everyone for going Above & Beyond, and more.
Here’s all you do:
- Simply select your favorite card.
- Compose your message. There’s room for a simple “Thank you for going Above & Beyond for Customers,” to a longer, more personal message.
- Preview your card, and send. It’s that easy!
See the eCards at CSWeek.com. And while you’re there, be sure to order your celebration materials! But, don’t delay, popular items go fast.
Pages:Calling All Large Teams
Fear Factor
Television programs have inspired many Customer Service Week celebrations, including this one at CNA Surety.
Each year the service team prepares a challenge for their CIO and directors. One popular challenge was based on the TV show Fear Factor.
The show pits contestants against each other in a series of physical and mental challenges in which the contestant must do something frightening or gross.
For the CNA version, the management team participated in a physical challenge (Wii boxing); a tactile challenge, in which they put their hands into boxes full of Jell-O and pudding and tried to identify buried computer parts; and a mental challenge in which the contestants had to eat yellow Jell-O from a bed pan as quickly as possible.
Fortunately, Deb Anderson reports that everyone on the management team is a good sport and a fierce competitor, and that they are already buzzing about next year.
Additional popular game show activities include Amazing Race, Jeopardy!, Cash Cab, and Survivor.
Pages:Sponsors Provide Funding
Pages:Pumpkin Decorating
Pumpkin Decorating
The team at Demag — A Terex Brand has been celebrating Customer Service Week for several years. And the celebrations just keep getting better.
One popular activity is the company-wide pumpkin decorating contest. It provides an opportunity for each department to show its creative side and for people to get to know each other as they view the entries.
Entries have included an all blue “pumpkin chain hoist” from the material handling group, a pumpkin with wire looms and LED eyes from the electrical engineering group, and a pumpkin featuring smartphone eyes from the IT group.
Complete contest rules are available here.
pumpkincontestrulesPages:Fear Factor
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Jeopardy
A fun-filled afternoon playing the game-show favorite Jeopardy! was the highlight of a very full Customer Service Week at Sunoco Chemicals.
The questions were developed based on the company’s customer service practices and provided a fun and engaging way for reps to show off their skills and job knowledge.
So how exactly does Jeopardy! work?
The game consists of a series of questions, which are asked in the reverse of the standard quiz format. Three contestants are given the answer and vie to be the first to come up with the correct question.
In the game show there are two main rounds, each with five answers of different prize amounts and difficulties in six different categories. The beauty of this game is that it can be easily scaled up or down to meet your needs.
Answers and the questions might include procedures specific to your organization or general service guidelines like these:
A: Are you able to hold?
Q: What should you say before placing a caller on hold?
A: To expel or relieve one’s emotions
Q: What is to vent?
A: Smile
Q: What do you do before picking up the phone?
In addition to playing Jeopardy!, the team started the week with a kickoff breakfast with their management team and internal customers. They also created a movie from photos of their teambuilding events throughout the year, enjoyed daily giveaways and snacks, played puzzles and games, and capped off the week with 15-minute chair massages.
Additional popular game show activities include Fear Factor, Amazing Race, Cash Cab, and Survivor.
Pages:Post Scores Online
Pay it Forward
When the team at United Stationers Supply Company plans for Customer Service Week they included some of their favorite things from past celebrations along with a few new ideas. One of the most popular recent additions, says Raechal Schneider, was the Pay it Forward Campaign.
“Our associates always come together and demonstrate what huge hearts they have,” she says, “that was again evident in all the donations we collected for three charities!”
Each day of the week had a different theme and activities including a 50s day, relaxation day, and formal wear day. On Tuesday associates dressed down in t-shirts supporting their favorite causes and throughout the week they brought in donations for three different groups.
By the end of the week the team had collected:
- Over $1,000 for Toys for Joy
- Hats, scarves, mittens, and gloves for more than 100 children
- Food and personal hygiene products for a local food pantry to supply over 50 families.
T-Shirt Swap
Many organizations involve their external customers in their Customer Service Week activities. After all, it’s the perfect time to thank customers for their business and to demonstrate your organization’s commitment to customer satisfaction.
Two organizations found creative ways to involve and thank their customers. The team at Sperian held a t-shirt swap in which Sperian reps and their customers exchanged t-shirts.
Here’s how it worked. For several weeks leading up to Customer Service Week, key customers were asked to provide one or more of their logo t-shirts. In exchange, Sperian provided an equal number of their logo t-shirts along with some special treats and a photo of the service team wearing their customers’ shirts.
The activity was a huge success and a great way for reps and customers to show they’re all on the same team.
Meanwhile, folks at The Cincinnati Insurance Companies were also involving their customers in their celebration.
During Customer Service Week, every fifth caller to the help desk received a coffee mug along with a card signed by the analyst who had handled his or her call.
Pages:Customers Recognize Reps
Classic Activities Get a High-Tech Update
Pioneer Investments took three classic Customer Service Week activities and added some contemporary twists.
You’re sure to want to save these great ideas for your next celebration.
- Morph Contest. The popular matching contest in which participants must match a baby photo, smile, or pet with its owner was updated to the Morph Contest. Reps were photographed and then every two photos was morphed into one. The photos were distributed via email and everyone tried to guess which two people made up each photo.
- Selfie Scavenger Hunt. The traditional scavenger hunt, in which teams or individuals travel through the organization following clues and collecting items, was updated to a Selfie Scavenger Hunt. As each item was found, a selfie was snapped and later shared with the group.
- Power Point Compliments Board. No more poster board for this team, the classic compliments board was re-imagined as a PowerPoint presentation that was played during a staff meeting.
Pay It Forward Day
Last year’s Customer Service Week celebration at the Cooper Creek Event Center was a huge success.
Organizer Jamie Marie Zamora summed the week up when she told us, “It truly was a celebration of the hard work each employee does! They felt appreciated and were reminded that their positive attitudes and kind acts do not go unnoticed!”
The team celebrated every day, but Jamie says that Friday was the favorite. It was pay-it-forward day, a day to focus on the positive cycle of kindness.
Each employee was given an envelope with a simple act to perform that day. Each person who received a kindness was also asked to “pay it forward” by repeating it or another act of kindness.
The tasks were not complex says Jamie, and included everyday things such as: opening the door for a stranger, writing someone a nice letter, giving a stranger a compliment.
And for one day during Customer Service Week, Cincinnati was a kinder place, thanks to the positive cycle Cooper Creek started.
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Customer Service Week Celebration Map
Each year, thousands of companies across the United States and around the world celebrate Customer Service Week. They represent leading financial, healthcare, insurance, manufacturing, retailing, hospitality, communications, not-for-profit and educational organizations, as well as government agencies, and others. They represent all 50 of the United States and over 60 countries including:
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