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“One of the most memorable weeks in call center history!!!”

That’s how Brian Doran described the Customer Service Week celebration at 5LINX Enterprises. And clearly, the organizing committee went all out in planning an exciting week.

Activities, food, and fun were featured each day, but the main event was on Thursday when the department was turned into a carnival complete with decorations, 12 games of chance, and a Sumo Wrestling ring. The inflatable ring and costumes allowed agents to compete against supervisors and the secretarial staff to take on the marketing department in this ancient sport.

Leading up to the carnival was Breast Cancer Awareness Day. Everyone wore pink to show their support. Pink cupcakes were delivered to each work station. And the company’s founder made a donation to the American Cancer Society in honor of his staff.

At Manchester Tank’s corporate headquarters the entire staff participated in a Customer Service Week activity based on the popular television series Survivor.

Shelia Lindsay, who organized the week, describes it as their “most successful celebration.” Here’s why:

On Monday morning each employee received a bandanna, which indicated which of three interdepartmental “tribes” they belonged to. Team captains were assigned when three vice presidents drew “tiki” cups from a box.

Throughout the week, the tribes competed in team building activities. Points were awarded for successfully completing the challenges and for each of the following:

• Most original tribe name
• Most team spirit
• Most participation
• Best mascot, and more.

Tribes could also lose points. For example, a team member not wearing their bandanna cost the tribe one point, and being late to a tribal council meant the loss of 10 points.

A typical team building challenge was made up of several tasks, each of which had to be completed by a single team member. This might include:

• One task that required strength
• One task that required agility
• One task that required dexterity
• The remaining tasks were trivia questions in the categories of history, geography, entertainment, general knowledge, and sports.

On Friday, the tribes assembled for a final “tribal meeting.” Each member was asked to say something they had learned about another tribe member.

Shelia reports that, “considering we have worked together for years, it was very eye opening to hear comments like, ‘I didn’t know she was so dedicated, creative, smart, knew so much about our customers, our products, has a great sense of humor, has great team building skills, and so forth.’”

Additional popular game show activities include Fear Factor, Amazing Race, Jeopardy!, and Cash Cab.