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Secret Agents Discover Other Departments

  By Celebration Stories and Ideas, Build Stronger Teams

To celebrate Customer Service Week, the team at Systems Services of America took a page from the classic television series Mission Impossible.

While the theme music played on reps’ computers, each person selected an unmarked envelope with their mission … should they choose to accept it.

Dressed in trench coats and dark glasses the team made their way through the building gathering important information. The goal was to learn about the many steps taken to ensure worker safety in the company’s warehouse. The idea would work equally well to inform and educate staff about other departments.

After all of the safety information was gathered, the staff met at a non-alcoholic cocktail party to celebrate the week and share their new-found information.

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Big Gifts for Service Teams

  By Bulletins

It’s easy to make your Customer Service Week celebration special when you go BIG.

Our oversized coloring poster and crossword puzzle are sure to put a BIG smile on everyone’s face. Just hang them, hand out pencils, and watch as team members work together to solve clues and fill the poster with color.

To add a little friendly competition, set up teams to complete the crossword puzzle. Each team is assigned a different color pencil. At the end of the week simply count up the number of answers in each color and award prizes.

And for a BIG prize, give the winners our Giant Pencil along with a BIG round of applause.

For additional details, view these BIG Activities now.

And while you’re checking out the BIG Activities, be sure to click the shop tab to view all of the decorations, rewards, and gifts for on-site, remote, and hybrid teams.

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Five Great Theme Days

  By Celebration Stories and Ideas, Focus on Fun

A great deal of thought and planning went into the Customer Service Week celebration at Estep Enterprises. Each day featured a different theme with coordinating decorations, food and activities. Many guests were also brought in to entertain and amaze the team.

  • Monday’s theme was farmyard fun. The office was decorated with down home farm flavor and each associate fit right in with the cowboy hat and bandanna provided. But no farm would be complete without animals so Estep brought in a petting zoo complete with alpaca, sheep, cows, a rooster, and more.
  • Tuesday’s theme was magic. The office was decorated in black and silver with giant playing cards and top hats. To add to the excitement, a professional magician performed for the team.
  • Wednesday’s theme was camping. Once again, the office was decorated appropriately with a wall-sized poster depicting fall foliage, a campfire complete with tissue-paper flames, and a tent.The team enjoyed breakfast and lunch at their “campsite” as well as a little friendly competition to see who could pitch a tent, climb inside, and zip the flap the fastest. Team members then moved outside to test their skills on a giant inflatable rock-climbing wall.
  • Thursday’s theme honored Estep’s Georgia home. The office decorations were inspired by Georgia icons and included a representation of the Chatahoochee River running right through the department. An arts and crafts activity was the highlight of the day as a local paint-your-own pottery studio came to the office. Associates decorated mugs, which were then fired at the studio and returned to Estep.
  • Friday’s theme was the Olympics. Olympic rings, glowing torches and shiny medals decorated the department. Associates competed in a range of relay races and other events to see who would bring home the gold, silver and bronze.
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Having Fun and Raising Funds

  By Celebration Stories and Ideas, Host Games and Competitions

“One of the most memorable weeks in call center history!!!”

That’s how Brian Doran described the Customer Service Week celebration at 5LINX Enterprises. And clearly, the organizing committee went all out in planning an exciting week.

Activities, food, and fun were featured each day, but the main event was on Thursday when the department was turned into a carnival complete with decorations, 12 games of chance, and a Sumo Wrestling ring. The inflatable ring and costumes allowed agents to compete against supervisors and the secretarial staff to take on the marketing department in this ancient sport.

Leading up to the carnival was Breast Cancer Awareness Day. Everyone wore pink to show their support. Pink cupcakes were delivered to each work station. And the company’s founder made a donation to the American Cancer Society in honor of his staff.

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Survivor

  By Celebration Stories and Ideas, Host Games and Competitions

At Manchester Tank’s corporate headquarters the entire staff participated in a Customer Service Week activity based on the popular television series Survivor.

Shelia Lindsay, who organized the week, describes it as their “most successful celebration.” Here’s why:

On Monday morning each employee received a bandanna, which indicated which of three interdepartmental “tribes” they belonged to. Team captains were assigned when three vice presidents drew “tiki” cups from a box.

Throughout the week, the tribes competed in team building activities. Points were awarded for successfully completing the challenges and for each of the following:

  • Most original tribe name
  • Most team spirit
  • Most participation
  • Best mascot, and more.

Tribes could also lose points. For example, a team member not wearing their bandanna cost the tribe one point, and being late to a tribal council meant the loss of 10 points.

A typical team building challenge was made up of several tasks, each of which had to be completed by a single team member. This might include:

  • One task that required strength
  • One task that required agility
  • One task that required dexterity
  • The remaining tasks were trivia questions in the categories of history, geography, entertainment, general knowledge, and sports.

On Friday, the tribes assembled for a final “tribal meeting.” Each member was asked to say something they had learned about another tribe member.

Shelia reports that, “considering we have worked together for years, it was very eye opening to hear comments like, ‘I didn’t know she was so dedicated, creative, smart, knew so much about our customers, our products, has a great sense of humor, has great team building skills, and so forth.’”

Additional popular game show activities include Fear Factor, Amazing Race, Jeopardy!, and Cash Cab.

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Customer Service Week Cruise

  By Celebration Stories and Ideas, Focus on Fun

The team at Federated Investors celebrated Customer Service Week with a five-day cruise.

The week got underway with a kick off “Bon Voyage Breakfast.” The Sansom Auditorium was transformed into the cruise ship’s Lido Deck. Breakfast was served and the head of sales discussed the importance of excellent customer service.

Throughout the week daily events and activities supported the cruise theme. Staff members dressed in resort casual, visited popular ports of call such as the popcorn bar, had their photos taken with the captain, and even made ship-to-shore deliveries of cakes to business units that support the service team.

To view the complete itinerary for the five-day cruise click below. Don’t miss all of the clever touches such as the ship’s name, welcome from the hospitality team, and website set up just for this event.

Federated_Itinerary

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Lottery Tickets Connect Remote Team Members

  By Celebration Stories and Ideas, Build Stronger Teams

For organizations with far-flung customer service reps it can be difficult to celebrate together. ABE Services solved the problem with this fun activity, which involved weeks of planning and brought everyone together for a big surprise.

ABE Services has staff at several branch locations and onsite at client locations. To involve everyone in the celebration, managers went undercover. During the weeks leading up to Customer Service Week, they “snuck” into each location and taped scratch-off lottery tickets to the bottom of each rep’s keyboard.

Then, on the Tuesday of Customer Service Week an email message was sent to all service staff with the subject line, “Ready, Set …” and the first line of the message was, “Look Under Your Keyboard!”

At 10:00 a.m. when the email was delivered, staff at all locations were turning over their keyboards and sharing a special moment together.

According to client services manager Jennifer Lauth, “It was a big hit.” And to top it all off, the person who won the largest prize in the scratch-off contest also received an additional prize from the company.

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Green & Grow Kit

While your service team is striving to go Above & Beyond for customers. This hardy little plant will be “Growing Above & Beyond” to brighten every work area.

Just add water and you’ll have fresh, fragrant basil year-round. Pinch a few leaves for dinner or just enjoy this touch of nature.

Each Green & Grow Kit includes a leak-proof flowerpot, soil pellet, packet of basil seeds, and complete directions for planting and growing.

The overall size of the Green & Grow Kit is 3″ high by 3″ in diameter.

Green & Grow Kit

Sponsors Provide Funding

  By Celebration Stories and Ideas, Host Games and Competitions

While we always advocate planning early, here’s one team that learned about Customer Service Week just a few days ahead of time. Undaunted, the customer service team at The Institute of Internal Auditors put together a wonderful celebration. Their keys to success were asking other departments to sponsor activities, and creating low-cost games, which poked a little good-natured fun at senior management.

Here’s how the week came together:

  • Monday was sports day with the marketing department sponsoring a pizza lunch. The day’s main activity was a low-cost bowling game. Bowling pins were created from empty soda bottles and to add to the fun, photos of the leadership team adorned each bottle.
  • Tuesday was color day and the team dressed in Customer Service Week colors. The membership and human resources departments provided a catered lunch and the team played a home-grown game called Sharpie Put. The object of the game is to hit a paper target with a Sharpie marker. And because management came in for their share of ribbing, the center of the target featured a photograph of the department’s vice president.
  • Wednesday was cozy-slippers day. And who wouldn’t like to wear slippers at work. The certifications department provided breakfast and the team played basket toss with a foam ball and a trash can.
  • Thursday was crazy-hat day with the event services group sponsoring breakfast. The team got to know colleagues with a matching game. A sheet was created for each of the two service teams. The sheet simply included a photograph of each team member. Then the sheets were distributed to the other team. Next, it was time for reps to write down the name of each person on the other team alongside their photograph. And if a rep didn’t know someone’s name? Then she had to go to the other department, introduce herself and ask.
  • Friday was Hawaiian shirt day. The bookstore department and the research foundation sponsored breakfast and both teams played a trivia game, which helped them continue to get to know each other. Each spin of the wheel revealed information, which had to be matched to the correct rep.

Finally, throughout the week reps were given time off the phone to work together on fun craft projects like making photo frames for their desks.

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Online Smile Match Up

  By Celebration Stories and Ideas, Build Stronger Teams

A busy Customer Service Week at Mondial Assistance aims to help reps relax, keep fit and smile.

But like many service organizations Mondial faces the challenges presented by a 24/7 center. Andrea Smith tells us that, Mondial always makes a strong effort to involve everyone in as many activities as possible.

For example, Wednesday featured a company-wide lunch. Extra food was delivered and set aside for the overnight team so that they could enjoy a special lunch rather than leftovers. Later in the week, associates showed their team spirit by wearing their favorite team or sports wear to work. Prizes were awarded, but not until the following morning so that the overnight associates could also participate.

Mondial also took the classic Smile Challenge and made it uniquely their own with a high-tech twist.

“We took pictures of 36 associates in our office and posted their smiles on our company Intranet. Everyone really seemed to get into it, and one of our executives even brought in vampire fangs for her picture!” says Andrea.

Associates tried to match each smile to the correct person, which led to lots more smiles during the week and to three employees with perfect scores.

Mondial also hosted a health and wellness fair during the week. As an emergency assistance company Mondial has a team of registered nurses on staff to organize such an event. But the real lesson from this activity is that a health fair was already planned. By working together, the Customer Service Week team was able to combine the two events.

Customer Service Week is the perfect time to partner with your training, human resources and other departments to bring together many activities under the Customer Service Week banner.

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