To celebrate Customer Service Week, the team at Systems Services of America took a page from the classic television series Mission Impossible.
While the theme music played on reps’ computers, each person selected an unmarked envelope with their mission … should they choose to accept it.
Dressed in trench coats and dark glasses the team made their way through the building gathering important information. The goal was to learn about the many steps taken to ensure worker safety in the company’s warehouse. The idea would work equally well to inform and educate staff about other departments.
After all of the safety information was gathered, the staff met at a non-alcoholic cocktail party to celebrate the week and share their new-found information.