Recognition


Build a Web of Compliments

Description

In the busy service center it’s often easy to forget to make time for kindness. This activity encourages reps to recognize coworkers and create a literal web of compliments, which connects each individual to the team.

Materials

One ball of yarn for each team

Directions

This activity works best with teams of eight to 12 participants. Have each team form a loose circle and provide one person on each team with a ball of yarn. This person is the team leader.

When your teams are assembled, explain that they will have an opportunity to create a web of compliments by recognizing others on the team.

Ask the team leader to start the process by sharing something that they like or admire about a member of the team. After sharing the compliment, the leader wraps the yarn around their hand and tosses the ball to the person who has received the compliment. Now, they compliment a team member, wrap the yarn around their hand, and toss the ball. In the first round, each participant may receive only one compliment.

In the second round, the person holding the yarn may compliment anyone. For some teams, two rounds is ample. For others, the game can continue for many rounds.

Discussion

Take a few moments to discuss the web. Everyone should be included and have several connections to and from team members. Ask the team to discuss the types of compliments that they heard. These are the traits that the team values and that should be encouraged.

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Peer to Peer Recognition (with Caught in the Act Cards)

Description

Customer Service Week is the perfect time to recognize frontline reps and others for the excellent service they provide.

While typically a peer-to-peer activity, you can also ask managers, supervisors, or team leaders to complete Caught in the Act Cards.

Materials

Caught in the Act Cards
Pens

Directions

Distribute cards to reps and ask them to fill in the blanks whenever they catch a team member providing excellent service. At the end of the week, collect all of the cards and create your own Caught in the Act display. Include one or two cards describing the acts of each rep on your team.

In addition to this recognition, present gifts to the three reps to receive the most Caught in the Act Cards.

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Opening Ceremony (with Customer Service Week pledge)

Description

Signing the Customer Service Week Pledge is a great way to start your week-long celebration. It provides an opportunity to discuss the importance of the week and for your team to recommit themselves to making the Impossible Possible for customers.

Make the event more meaningful by giving each person who signs the pledge a Customer Service Week Logo Pin to wear during the week.

Once the pledge has been signed, post it prominently in your department or online.

Materials

Customer Service Week Pledge
Logo Pins

Directions

Gather for a brief ceremony. Discuss this year’s Customer Service Week theme, Mission: Possible, and ask each participant to sign the pledge.

Sample dialog for Opening Ceremony:

This week we join with customer service professionals in all 50 states and over 60 countries to celebrate Customer Service Week.

For over 30 years, the first full week in October has been set aside to celebrate the importance of customer service and to recognize the people who serve and support customers on a daily basis.

An important part of our celebration is signing the annual Customer Service Week pledge. By signing the pledge we affirm that we will work to make the Impossible Possible for customers this week and every week.

Please join me in signing the pledge.

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