Description In the busy service center it’s often easy to forget to make time for kindness. This activity encourages reps to recognize coworkers and create a literal web of compliments, which connects each individual to the team. Materials One ball of yarn for each team Directions This activity works best with teams of eight to…Full content with purchase
Description Customer Service Week is the perfect time to recognize frontline reps and others for the excellent service they provide. While typically a peer-to-peer activity, you can also ask managers, supervisors, or team leaders to complete Caught in the Act Cards. Materials Caught in the Act CardsPens Directions Distribute cards to reps and ask them…Full content with purchase
Description Signing the Customer Service Week Pledge is a great way to start your week-long celebration. It provides an opportunity to discuss the importance of the week and for your team to recommit themselves to making the Impossible Possible for customers. Make the event more meaningful by giving each person who signs the pledge a…Full content with purchase
