Customer Service Week Resources
Activities • Bulletins • Celebration Stories and Ideas • Downloads • Gift • Puzzles •
Two-Way Communication
When NorthStar Capital Markets Services held its first Customer Service Week celebration, the week was packed with creative activities that focused on team building, training, and just plain fun. Two of those activities combined fun with a purpose. The first focused attention on the importance of two-way communication, and the second on vocal tone and…Full content with purchase
Two-Way Communication (Remote ready)
Description This classic communication exercise illustrates the importance of two-way communication in a very visual and often humorous way. Materials 8-1/2" x 11" sheet of paper for each participant Directions Have participants arrange their chairs classroom style or around a table. Give each participant a sheet of paper. Ask them to close their eyes and…Full content with purchase
Virtual Backgrounds (3 designs)
Select your favorite virtual background for online meetings and events during Customer Service Week. Download and use on Zoom, Google Meet, GoToMeeting, and more. Full content with purchase
Who’s Who Match Up
Games and contests are an important part of every Customer Service Week celebration. When we play together and laugh together, we build strong bonds, which last through the most stressful and difficult moments. One of the contests that has been a part of just about every Customer Service Week celebration is the “baby picture match”…Full content with purchase
Word Bingo
Description Bingo is always popular and it’s perfect for customer contact centers because reps can play right at their desks. Materials Bingo Cards (Editable)A prize for the winnerCSW Scratch Off Cards for all participants Directions In each of the boxes, type a word or phrase your reps are likely to hear during the course of the…Full content with purchase
Wrist & Hand Relaxers
Description Each day your staff interacts with customers, coworkers, and supervisors. Each of these interactions is a potential source of stress. This easy to teach activity will give reps useful stress reduction tools that they can use at any time. This activity was adapted from the booklet Yoga at Your Desk. Materials A relaxing Drip…Full content with purchase
Year-Long Attendance Challenge
While most Customer Service Week celebrations last for just one week, Jane Leahy keeps the fun going all year long. At CSC Contact Center Solutions’ four locations, attendance is critical to providing outstanding service and support. For each week of perfect attendance, frontline reps are rewarded with a raffle ticket. They save those tickets until…Full content with purchase