Customer Service Week is a big, loud, fun-filled celebration. And this year it’s going to be bigger and better than ever. Whether your team is back in the office or working remotely, many of these Customer Service Week ideas and tips can be incorporated into your event. Read on to learn how to celebrate Customer Service Week.
- Build excitement. One to two weeks before your celebration, email Save the Date Cards to all guests.
- Decorate. Fill the service center with Posters, Banners, Pennants, and Balloons.
- Start with a kick-off breakfast. Share your plans for the week, invite top management to speak, and sign the Customer Service Week Pledge.
- Give each person signing the pledge a Logo Pin or Awareness Band as a reminder of their commitment to customer service.
- Recognize and reward the service team for their hard work and dedication. Gifts with the Customer Service Week logo provide a year-round reminder of your appreciation.
- Motivate with a personal address from your CEO, president, or division head on the importance of service. Share the speech with in-house and remote staff via video conferencing.
- Share a festive meal or snacks. Consider a catered lunch, breakfast bar, ice-cream sundae break, or cupcake and coffee get-together. Use our Cupcake Toppers to make ordinary cupcakes special.
- Make a special delivery. If your team can’t gather for a break, have team-leaders, supervisors, and managers personally deliver a snack, token of appreciation, and words of thanks to each person on the service team.
- Recognize the individuals and groups that support your department. Include them in your festivities, shower them with confetti, and present Certificates of Appreciation.
- Thank your customers and remind them of your commitment to customer service with personally signed Thank-You Cards. Make your cards more meaningful by enclosing a copy of your mission statement or a photograph of your service team.
- Include remote staff by sending Work From Home Gift Boxes, and Stress Relief Gift Boxes, which include themed gifts, stress relievers, sweet treats, and more.
- Solve at-your-desk puzzles throughout the week. In the Puzzles section, you’ll find lots of fun word puzzles, math puzzles, and logic puzzles. All of the puzzles are suitable for in-house and remote teams. Award prizes to everyone who tries a puzzle. At the end of the week host a grand prize drawing from among the participants.
- Host team-building, skill-building, and recognition activities. In the Activities section, you’ll find dozens of ready to use activities, which include step-by-step instructions and handouts. There are even activities especially for remote teams.
- Create your own activities based on popular TV shows such as Amazing Race, Jeopardy!, Cash Cab, Fear Factor, and Survivor.
- Host theme days with coordinated activities, food, and costumes. Some of the most popular themes are Stress Relief Day, Company Colors Day, Pajama Day, 60s Day, and Sports Team Day. See the creative theme days at Estep Enterprises.
- Document the celebration. From simple photo backdrops to photo booths and selfie frames, everyone loves to snap a reminder of the celebration. Share your photos internally on your communication platform or via your organization’s social media channels. Here’s how.
- Incorporate a charitable element into your celebration. Try a penny war, chili cook-off, CanStruction event, clothing drive, or table tennis competition. Supporting first responders or a struggling downtown restaurant will make the week even more meaningful.
- Have fun. Reflect on successes, celebrate accomplishments, and re-energize so that your team can deliver the best possible service for the next 51 weeks.
- Finish with a closing ceremony. Thank all of the people who gave their time and energy to make the week a success. Make your final prize awards. Then hang your Certificate of Participation.
More Customer Service Week ideas and tips are in the Celebration Stories section of the Customer Service Week website. There are also sample agendas in the Ready to Use section. These are for both on-site and remote celebrations and include activities and puzzles for each day of the week.