Customer Service Week Resources

Activities • Bulletins • Celebration Stories and Ideas • Printables • Puzzles • 

Rewarding Results (Remote ready)

  By Puzzles

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Materials:Rewarding Results sheets for each team member.A Customer Service Week Two-in-One Pen to use.Notes:In this two-part logic puzzle, reps are asked to sort through lots of information to determine which team member has the best customer satisfaction rating, and what happened to the mixed up umbrellas.Reward everyone who completes the puzzle with a Customer Service Week Scratch Off Card.Puzzles/Solutions:Rewarding…Full content with purchase

 

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Something From Nothing

  By Puzzles

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Materials:Something from Nothing sheets for each team member.A Customer Service Week Two-in-One Pen to use.Notes:In this logic puzzle, reps must come up with a creative solution to help a desperate customer.Reward everyone who completes the puzzle with a Customer Service Week Scratch Off Card.Puzzles/Solutions:Something from Nothing sheets.Something from Nothing Solutions. Return to Puzzles and GamesFull content with purchase

 

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Hink-Pinks, 2 Puzzles (Remote ready)

  By Puzzles

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Materials:Hink-Pinks sheets for each team member. A Customer Service Week Two-in-One Pen to use. Notes:Hink-Pinks are fun puzzles that put the focus on decoding the meaning of a customer’s words.The last question on each puzzle sheet asks participants to create their own Hink Pinks. Gather these and share them with your team.Reward everyone who completes a puzzle…Full content with purchase

 

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Building Rapport

  By Activities, Skill-building

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Description This activity was adapted from the classic activity book, The Big Book of Customer Service Training Games. In this activity, participants practice picking up clues that can help them build rapport with customers. Building rapport, or creating a bond of trust, will help ensure productive relationships with customers. Materials A small gift for each…Full content with purchase

 

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Comprehension Challenge

  By Activities, Skill-building

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Description One of the great enemies of good listening is a common tendency to assume that we know what the customer is going to say. When this happens, reps go on auto pilot and attempt to serve the customer without really understanding the issue. This simple exercise makes a very clear point about the need…Full content with purchase

 

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Two-Way Communication

  By Activities, Skill-building

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Description This classic communication exercise illustrates the importance of two-way communication in a very visual and often humorous way. Materials 8-1/2" x 11" paper for each participant Directions Have participants arrange their chairs classroom style or around a table. Give each participant a sheet of paper. Ask them to close their eyes and follow your…Full content with purchase

 

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Build a Web of Compliments

  By Activities, Recognition

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Description In the busy service center it’s often easy to forget to make time for kindness. This activity encourages reps to recognize coworkers and create a literal web of compliments, which connects each individual to the team. Materials One ball of yarn for each team Directions This activity works best with teams of eight to…Full content with purchase

 

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Scavenger Hunt

  By Activities, Team Building

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Description In this traditional scavenger hunt, each team receives a list of items that they must collect. The team to collect all of the items in the least amount of time wins the challenge. Rather than simply preparing a list of items to gather, focus on objectives for your group such as, learning more about…Full content with purchase

 

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Penny Wars

  By Activities, Team Building

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Description This activity is based on the Penny Wars activity at Health Business Systems. The goal was to build teamwork while competing to raise the most money for a local charity. See the penny wars event in action. The activity lasts for five days so you can start on the Monday of Customer Service Week and…Full content with purchase

 

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Match Up

  By Activities, Team Building, For Remote Staff

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Description There are so many variations and so many ways to get to know team members with this simple matching game. If you have remote staff, it can be an effective way to include them in the celebration as well. The objective is for participants to match photographs to their coworkers. Popular match themes are…Full content with purchase

 

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Chair Decorating

  By Activities, Team Building, For Remote Staff

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Description Chair decorating contests have always been part of Customer Service Week celebrations. The activity allows enough flexibility to fit into any event and participants enjoy the camaraderie and creativity. In addition to decorating chairs many organizations decorate the entire work area as well. Click to see how Health Plan of the Upper Ohio Valley decorated with…Full content with purchase

 

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