Activities • Bulletins • Celebration Stories and Ideas • Downloads • Gift • Puzzles •
Description One of the great enemies of good listening is the common tendency to assume that we know what the customer is going to say. When this happens, reps go on auto pilot and attempt to serve the customer without really understanding the issue. This simple exercise makes a very clear point about the need…Full content with purchase
When ODW Logistics celebrates Customer Service Week, they have to overcome a few obstacles. Two of the most significant being that there are 300+ people celebrating and that they work in seven different buildings at the Columbus, OH, campus. Nevertheless, they put together a number of activities that everyone could participate in and scheduled them…Full content with purchase
Materials:Creative Connections sheets for each team member.A Customer Service Week Pen to use.Notes:Creative thinking and problem solving often involve making connections between seemingly unrelated pieces of information. That’s just what reps must do to solve the Creative Connections puzzles.Reward everyone who completes a puzzle with a Customer Service Week Scratch Off Card.Puzzles/Solutions:Creative Connections 1 sheets.Creative Connections 2 sheets.Creative…Full content with purchase
Off-site workers were included in this on-site Customer Service Week celebration through the clever use of technology. Dairyland Healthcare Solutions started their celebration early. Goodie bags with the week’s agenda, daily puzzles, a pen, and a small treat were distributed on the Friday before Customer Service Week. Then throughout the week, reps enjoyed a muffin…Full content with purchase
The team at Federated Investors celebrated Customer Service Week with a five-day cruise. The week got underway with a kick off “Bon Voyage Breakfast.” The Sansom Auditorium was transformed into the cruise ship’s Lido Deck. Breakfast was served and the head of sales discussed the importance of excellent customer service. Throughout the week daily events…Full content with purchase
Many firms and organizations honor individual frontline reps during Customer Service Week. One popular way to do this is with peer-to-peer awards. Another method, which is gaining popularity, is to ask customers to recognize employees they feel provide exceptional service. To celebrate Customer Service Week, South West Trains, which provides train service to the southwest…Full content with purchase
Fun, games, teambuilding, rewards, recognition. But is there a place for training during Customer Service Week? You bet there is. In fact the week provides a great opportunity for your team to recommit themselves to the service mission and to sharpen their service skills. That’s just what the team at the Orange County Clerk of…Full content with purchase
Throughout Customer Service Week, the team at the Health Plan of the Upper Ohio Valley enjoyed games, movies, popcorn, prizes, and more. But the one event that really brought out everyone’s creativity was a decorating contest with a holiday theme.
Teams of reps decorated their cubicles for Thanksgiving, Christmas, Easter, and other holidays. Some even dressed in costume to compliment the theme.
One terrific example is the Christmas elves. Partitions were wrapped like gifts and the team dressed as Santa’s elves. They even created a set of rules for service elves:
What do Cookie Monster, a swarm of giant bees, and a huge pink ribbon have in common? They were all part of the Customer Service Week celebration at Adecco Staffing’s shared services center in New York.
Michele Lennon tells us that the week was full of activities including a pajama day, ugly sweater day, recognition ceremony, motivational speaker, and a barbecue lunch served by top management. But the highlight was surely the team challenge. Here’s how it worked:
Each of the work teams was assigned a color and challenged to decorate their area with an appropriate theme. The orange team created a fall display with life-sized trees. The yellow team created oversized yellow and black bumble bees in their work area, which was renamed the hive, and the blue team created a Cookie Monster family reunion.
It was a fun challenge, and one which had everyone working together.
