Customer Service Week Resources

Activities • Bulletins • Celebration Stories and Ideas • Printables • Puzzles • 

Carnys and a Snake Charmer

At Advanced Drainage Systems, the 19 person service department celebrated with a carnival theme.

Team members dressed as a snake charmer, tightrope walker, ring master, and more. They celebrated with traditional carnival foods and games. But rather than awarding prizes for each game, the winners earned points. Then on the final day of the celebration everyone gathered to “spend” their points selecting their prizes.

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Classic Activities Get a High-Tech Update

Pioneer Investments took three classic Customer Service Week activities and added some contemporary twists.

You’re sure to want to save these great ideas for your next celebration.

  • Morph Contest. The popular matching contest in which participants must match a baby photo, smile, or pet with its owner was updated to the Morph Contest. Reps were photographed and then every two photos was morphed into one. The photos were distributed via email and everyone tried to guess which two people made up each photo.
  • Selfie Scavenger Hunt. The traditional scavenger hunt, in which teams or individuals travel through the organization following clues and collecting items, was updated to a Selfie Scavenger Hunt. As each item was found, a selfie was snapped and later shared with the group.
  • Power Point Compliments Board. No more poster board for this team, the classic compliments board was re-imagined as a PowerPoint presentation that was played during a staff meeting.

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Celebration Combines Fun and Education

The Customer Service Week celebration at CMA CGM (America) combined fun and education in an ambitious five full days of festivities.

The week started with a Star Wars theme. When employees arrived at work, they were transported to the future. The elevator whisked them skyward to the sounds of a spaceship lifting off. They were also accompanied by an actor dressed as Chewbacca, the wookie warrior. The building was filled with space ship decor and the lunchroom was converted to the raucous Star Wars Cantina.

The company’s out of this world celebration also included many down to earth activities that would make a wonderful addition to virtually any Customer Service Week event.

  • Dress Up. A daily theme gave everyone the opportunity to dress up and take photos. “Selfie-stations” were located on each floor and a photo booth was in the lobby.
  • Learn. Guided tours gave employees an opportunity to visit many departments and learn about the work of all 600 plus employees at the company’s headquarters. Lunch and learn events featured speakers from within the company and outside guests.
  • Play. Teams from many departments participated in daily rounds of Family Feud. Those who did not play were encouraged to support their teams. In addition there were daily opportunities to play Taboo and Name that Tune, and to participate in relay races. All winners received tickets for a prize drawing.

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