Virtual Backgrounds (3 designs)
Select your favorite virtual background for online meetings and events during Customer Service Week. Download and use on Zoom, Google Meet, GoToMeeting, and more.Full content with purchase
Customer Service Week Resources
Activities • Bulletins • Celebration Stories and Ideas • Downloads • eCards • Gift • Puzzles •
Select your favorite virtual background for online meetings and events during Customer Service Week. Download and use on Zoom, Google Meet, GoToMeeting, and more.Full content with purchaseWhat Comes Next? 2 Puzzles, (Remote ready)
Materials:What Comes Next sheets for each team member.A Customer Service Week Pen to use.Notes:Sometimes customers can surprise even the most experienced reps. So reps should never assume they know what is coming next, EXCEPT when doing this puzzle. Here puzzlers are asked to complete familiar phrases that customers may use.Reward everyone who completes the puzzle with a Customer…Full content with purchase
What Did You Say? (Remote ready)
Materials:What Did You Say? sheets for each team member.A Customer Service Week Pen to use.Notes:Working with customers across town or across the globe, reps will encounter a range of accents and dialects. Listening carefully to ensure accurate understanding is essential. In this puzzle some fun homophones highlight the need for excellent listening skills.The last question on the puzzle…Full content with purchase
Who’s Most Likely
Description How well do team members know each other? Find out with this popular game, which has been adapted to the service environment. Materials List of "who's most Likely prompts"CSW Scratch Off Cards for all Directions Invite the team to gather in a circle, either seated or standing. Three or more people are required to play.…Full content with purchase
Who’s Who Match Up
Games and contests are an important part of every Customer Service Week celebration. When we play together and laugh together, we build strong bonds, which last through the most stressful and difficult moments. One of the contests that has been a part of just about every Customer Service Week celebration is the “baby picture match”…Full content with purchase
Word Bingo
Description Bingo is always popular and it’s perfect for customer contact centers because reps can play right at their desks. Materials Bingo Cards (Editable)A prize for the winnerCSW Scratch Off Cards for all participants Directions In each of the boxes, type a word or phrase your reps are likely to hear during the course of the…Full content with purchase
Word Ladders, 3 Puzzles (Remote ready)
Materials:Word Ladder sheets for each team member. A Customer Service Week Pen to use.Notes:Word Ladder puzzles will challenge vocabulary, spelling, and reasoning skills. And they are difficult.The goal in a word ladder is to move from the first word on the list to the last word on the list. You move by creating a series of common…Full content with purchase
Wrist & Hand Relaxers
Description Each day your staff interacts with customers, coworkers, and supervisors. Each of these interactions is a potential source of stress. This easy to teach activity will give reps useful stress reduction tools that they can use at any time. This activity was adapted from the booklet Yoga at Your Desk. Materials A relaxing Drip…Full content with purchase
Year-Long Attendance Challenge
While most Customer Service Week celebrations last for just one week, Jane Leahy keeps the fun going all year long. At CSC Contact Center Solutions’ four locations, attendance is critical to providing outstanding service and support. For each week of perfect attendance, frontline reps are rewarded with a raffle ticket. They save those tickets until…Full content with purchase